Upcoming changes and improvements

[Crime City Mark]

With the acquisition by GREE we've been in a period of transition and development. I'd like to go over what you can expect over the next few weeks.

Forums:


Dedicated Community staff for forums and social media
Forum and social media events
Forum revamp
Greater clarity (Patch Notes, Event threads, etc)



Community:


Dedicated Community staff
Community-specific events and promotions
Greater degree of interaction between Community staff and players on a daily basis
Way more content!



Support:


More support staff
Faster turnarounds
Better standardization of best practices to improve quality
Higher visibility
New support system

[Bala82]

sounds promising but will there be separate support for Android players as issues are slightly different from IOS?

[sexkitteh]

w00t w00t!!!!

[Dorian Gray]

Hmmm... Interesting, thanks for the info!

[joaquim]

Sounds good to me.

[Hambone]

Very good news!!!

[Maniaxe]

Thanks for the update and transparency/clarity/visibility CCM! You know we all love to know whats going on with one of our favorite vices!

[G Wiz]

Wait a minute here, am I about to be rick rolled or something Funzio?

[joaquim]

Wait a minute here, am I about to be rick rolled or something Funzio?

<object style="height: 390px; width: 640px"><param name="movie" value="http://www.youtube.com/v/oHg5SJYRHA0?version=3&feature=player_detailpage"><param name="allowFullScreen" value="true"><param name="allowScriptAccess" value="always"><embed src="http://www.youtube.com/v/oHg5SJYRHA0?version=3&feature=player_detailpage" type="application/x-shockwave-flash" allowfullscreen="true" allowScriptAccess="always" width="640" height="360"></object>

yes, yes you are.

[joaquim]

<object style="height: 390px; width: 640px"><param name="movie" value="http://www.youtube.com/v/oHg5SJYRHA0?version=3&feature=player_detailpage"><param name="allowFullScreen" value="true"><param name="allowScriptAccess" value="always"><embed src="http://www.youtube.com/v/oHg5SJYRHA0?version=3&feature=player_detailpage" type="application/x-shockwave-flash" allowfullscreen="true" allowScriptAccess="always" width="640" height="360"></object>

yes, yes you are.

Sorry about that last post. Ignore it.

http://www.youtube.com/watch?v=oHg5SJYRHA0

[The Billionaire]

Great news, thanks CCM.

Lets hope we can start moving the game forwards and Gree might start implementing some of the little changes we've all been asking about for so long.

awesome news and i look forward to seeing the changes

[Spartacus]

I can't wait CCM! Bring it on!

[QPR]

Thanks for the update Mark

[Rodimus]

Excellent news! This will prompt quite a few gamers who left to come back.

[hinofwars]

Good to hear! Thanks CC Mark for the news.

[outbackhat]

I always like it when things get better. Thanks for update.

[Eyelusion]

Wait a minute here, am I about to be rick rolled or something Funzio?

Hahahaaa! Good one!

[Eyelusion]

GREE,

Don't over promise and under deliver. Careful with what you say....but please do list more of what you mean by "Way more content!"

[Crime City Mark]

GREE,

Don't over promise and under deliver. Careful with what you say....but please do list more of what you mean by "Way more content!"

Community content is things like:

Forum and social media posts (information, art, trivia, previews, etc)
Events
Contests
Polls
...and other stuff

[Dr BoneCrusher]

CCMark, thanks for the update. Morale has been low as of late but, with some much needed changes the forum and players will get a lift.

[Carlos,]

Funzio support is top-notch. The other day I sent a ticket and got a reply within 2 minutes. Keep it up!

[Eyelusion]

Weird. I sent a ticket in 4 days ago and got no response. #131939

[Swearengen]

Sounds good, keeping my fingers crossed, and praying (although I'm not a praying man).

[Swifty]

GREE(D) is trying to put the fun back into Funzio!

[koralene]

Thanks cj and mark... I asked for my acct to be wiped today and 20 min later it's gone.

Peace out! I'm outs.

[Eyelusion]

GREE(D) is trying to put the fun back into Funzio!

I hope (D) isn't their trademark! :p

[Steve0]

Thanks cj and mark... I asked for my acct to be wiped today and 20 min later it's gone.

Peace out! I'm outs.
WTF, I would have traded you accounts.

[joaquim]

Thanks cj and mark... I asked for my acct to be wiped today and 20 min later it's gone.

Peace out! I'm outs.

Wait you're out as in never coming back? Why? *panic face*

[Beardy]

Thanks cj and mark... I asked for my acct to be wiped today and 20 min later it's gone.

Peace out! I'm outs.

But you spent lot's of $$$ on this game...

[Zendfrim]

...and other stuffLooks like further elaboration is needed still. Is anything going to be implemented that we asked for?

[Quirt]

Community content is things like:

Forum and social media posts (information, art, trivia, previews, etc)
Events
Contests
Polls
...and other stuff

Awesome! Looking forward to it all --- and thanks for keeping us in the loop :)

[Quirt]

Thanks cj and mark... I asked for my acct to be wiped today and 20 min later it's gone.

Peace out! I'm outs.

Nooooooooooooo!!!! Why?!?! What did I miss? I was only gone for the weekend ;(

[doug19]

Weird. I sent a ticket in 4 days ago and got no response. #131939

You think that's bad? I sent one in on the 4th of June, 22 days ago!!
It wasn't anything major either, a gold miss click during an event (which iv normally had refunded within a day or 2, sometimes even minutes!)

[Eyelusion]

Community content is things like:

Forum and social media posts (information, art, trivia, previews, etc)
Events
Contests
Polls
...and other stuff

Mark,

Thank you for the extra info, even if it's not a lot just yet. I love the idea of more interaction with your team and more work from your team going in to having our community work closer together. I really hope it all comes together and gets implemented very soon.

Thanks again! :)

[Vile Lynn]

Yea! Thank you, CCMark.
Sounds promising. Maybe I'll be back to posting in a few weeks.

[Crime City Mark]

Looks like further elaboration is needed still. Is anything going to be implemented that we asked for?

That depends on what you're talking about. If you're talking about in-game features, that's not my department and I can't make promises.

[Zendfrim]

That depends on what you're talking about. If you're talking about in-game features, that's not my department and I can't make promises.My apologies Mark, I was not aware of what department you were in. Do those in the feature development department read the forums? What is your department?

[PawnXIIX]

Can't wait to see more in-line support :) Wonder how fast it'll be now :D

Dedicated staff for everything is always a good thing too :)

[xclusiv]

funzio support for the most part has been great,

i play one of grees games aswell there support sucks, maybe the worst i have seen, 4 days to respond to a ticket

[Dreno33]

That depends on what you're talking about. If you're talking about in-game features, that's not my department and I can't make promises.

now that we are on this topic, is it a possibility a forum employee like you will be joining whose apart of that department? that would be MOST gracious of GREE!

[Ziva]

I hope that they will finally implement a fair resolution to issues and requests. Support staff are very inconsistent with their handling of issues and requests thus far. I know a couple who both play the game; they both asked Funzio for the same thing at the same time. Funzio honored the wife's request and denied her husband. Talk about unfair! I also have asked for the same thing they did. I was told that they never have granted such a request for anyone. This is a lie, of course, since I know for a fact that they granted this request for her and several of my other friends. So my opinion of the support staff is not favorable at this time.

[one man gang]

I hope that they will finally implement a fair resolution to issues and requests. Support staff are very inconsistent with their handling of issues and requests thus far. I know a couple who both play the game; they both asked Funzio for the same thing at the same time. Funzio honored the wife's request and denied her husband. Talk about unfair! I also have asked for the same thing they did. I was told that they never have granted such a request for anyone. This is a lie, of course, since I know for a fact that they granted this request for her and several of my other friends. So my opinion of the support staff is not favorable at this time.

Helllooo Ziva... *squint* hahaha

[Turkishtiger]

weve heard this many times, ccm ur just a lying avoiding looser

[joaquim]

weve heard this many times, ccm ur just a lying avoiding looser

Trying to get yourself banned after only 6 posts?

[Hacksaw Paul]

Trying to get yourself banned after only 6 posts?

I wish we had a like button lol! 😁

Or is there one?

[Discostu]

Gotta say, had a major problem w/ my game the other day & within 30min of reporting it & gettingA ticket, i got a response & within the hour, all fixed. Thanx guys!!

[dflkd[r]

Don't know but I it a pretty sweet car first scratch

[jjstunts]

WTF... My stats for total mafia attack and defense were both over 7500 and 8200 yesterday, now im back to 4953 and 6348. Whats goin on with this game? I was not attacked to lose 3000 points worth of loot today, I didn't have 100's mafia members drop off my list either. This is a serious issue that needs to be addressed

[Eddie Eagle Eye]

With the acquisition by GREE we've been in a period of transition and development. I'd like to go over what you can expect over the next few weeks.

Forums:


Dedicated Community staff for forums and social media
Forum and social media events
Forum revamp
Greater clarity (Patch Notes, Event threads, etc)



Community:


Dedicated Community staff
Community-specific events and promotions
Greater degree of interaction between Community staff and players on a daily basis
Way more content!



Support:


More support staff
Faster turnarounds
Better standardization of best practices to improve quality
Higher visibility
New support system



Are you going to fix the graphics on iPad games
We still cannot see rivals full hoods ie trees & decorations etc ?
EEE

[Dreno33]

http://images2.wikia.nocookie.net/__cb20100307012130/spongebob/images/a/a5/Manymonths.jpg

[sister morphine]

Are you going to fix the graphics on iPad games
We still cannot see rivals full hoods ie trees & decorations etc ?
EEE
You can if you don't use the HD version. Anyways, sometimes that gives you an advantage over people who hide their level markers behind forests of trees 😉

[Eddie Eagle Eye]

You can if you don't use the HD version. Anyways, sometimes that gives you an advantage over people who hide their level markers behind forests of trees 😉


thanks for the reply sister M

Is it possible to transfer the game from hd to non hd?

EEE

[Jazza]

Awesome ! Sounds good

[Neonjoe]

how about we get some scratchers for android, with a big stockpile of them that makes it so we've received the same total amount as the ios players, that sounds like the way things should be

[Eddie Eagle Eye]

Community content is things like:

Forum and social media posts (information, art, trivia, previews, etc)
Events
Contests
Polls
...and other stuff

Hi mark
I'm sure someone has probably already asked this but is it possible to make the mafia friend list / my mob list one long list without the pages ? One time I opened this section up it was one long list. This was great cause I was able to visit a friend at the bottom of the list then go straight back to the same position on the list when leaving. This is handy for trimming mafia size and power.
Just a thought for a constructive update,
Cheers
EEE

[Babytway]

Hey Crime City Mark,

i'm not sure if this is possible but a suggestion before next event/tournament or whatever coming up soon. on the first day of event can someone set up a Q&A thread about event so players can ask all the questions they need to ask about the prizes and the bonus' they give out, how they will work etc before they start spending gold trying to get end item. this will clear up all the post event threads about this doesn't work right, i spent gold on false advertising etc. if the players knew exactly what there getting it will make the forums a lot less negative at post event.

[Max Power]

But Baby, misdirection is how they get you to spend in the first place. Heck, they make you decide what type of player you want to be while signing up with no explanation just to sell goodfella.

It's part of their DNA.

[iteachem]

Don't know if this was mentioned but with all the stat junkies around it would be nice to have exportable data files (csv) of items, buildings, etc...

[Eddie Eagle Eye]

Don't know if this was mentioned but with all the stat junkies around it would be nice to have exportable data files (csv) of items, buildings, etc...

I agree it would be great to transfer items , cash , even to buy something for another player as a present would be great.
EEE

[nopenopenope]

I agree it would be great to transfer items , cash , even to buy something for another player as a present would be great.
EEE

Pretty sure he meant for spreadsheet tracking purposes.

[SuperTP]

this seems to be the right spot to voice my approval. Just want to say thank you so much to funzio/gree for the clearcut advantage that they have give to all of us iOS users. I sincerely appreciate the leg up and hope you never change a thing. My wife uses a droid and her CC version is garbage in comparison to mine. So i get to rag her a$$ all the time and make fun. Again thank you for the little things and carry on with the good work.


/sarcasm off

[theONE]

useless news

doesn't nothing to the game or even custom service, at least for non gold buyers

[Behzat]

Ok very good news but we need a solution for the cheaters too.Any work about them?Because i rlly got bored of reporting cheaters every week.i know you are interested and taking care of this situation i hope with your help we can get rid off them.

[sexkitteh]

Ok very good news but we need a solution for the cheaters too.Any work about them?Because i rlly got bored of reporting cheaters every week.i know you are interested and taking care of this situation i hope with your help we can get rid off them.

+1

I've stopped reporting cheaters unless they attack me... it's too tedious/annoying...

There should be a "report" button on the players profile that makes it easy to report... click report, confirm, yes, done... sends them a link to the player reported...

How bout that funzio??

[Second Comming]

When you report cheaters do you have 100% proof or are you just suspicious due to circumstances?

IF possible would like to know some examples of cheating that is 100%.

[sexkitteh]

When you report cheaters do you have 100% proof or are you just suspicious due to circumstances?

IF possible would like to know some examples of cheating that is 100%.

Well the last guy I reported had 800 of every RP weapon 600 of every cash item and his hood was full of atlas and fountains and other high priced money items...

His income: Zero - no income buildings...
His fights won: 2000....
His robberies: 800....

So... I say he's cheating... however... I suppose there is a SMALL SMALL SMALL chance he spent his money in scratchers and won A TON of RP and spent a boat load on vaults of cash :rolleyes:

[Second Comming]

Well the last guy I reported had 800 of every RP weapon 600 of every cash item and his hood was full of atlas and fountains and other high priced money items...

His income: Zero - no income buildings...
His fights won: 2000....
His robberies: 800....

So... I say he's cheating... however... I suppose there is a SMALL SMALL SMALL chance he spent his money in scratchers and won A TON of RP and spent a boat load on vaults of cash

Seems very very chance of cheating. Without an income his Vaults of Cash would be around 2M. I guess he could have won 2 scratchers, one for (R) and one for $$ ... lol

[sexkitteh]

Seems very very chance of cheating. Without an income his Vaults of Cash would be around 2M. I guess he could have won 2 scratchers, one for (R) and one for $$ ... lol

nonononono.... he had 500 audis... that alone is 500,000,000 give or take a few dollars lol

Or did you mean 2millions dollars spent in RL money? Cause then YA! totally... lol

[Whyte Realdeal]

Wait.... is this a video game or a staff meeting. I goto the bathroom and leave work early to play this game. Now their calling meetings too.... Awww fraginagal!

[TRAZ]

With the acquisition by GREE we've been in a period of transition and development. I'd like to go over what you can expect over the next few weeks.

Forums:


Dedicated Community staff for forums and social media
Forum and social media events
Forum revamp
Greater clarity (Patch Notes, Event threads, etc)



Community:


Dedicated Community staff
Community-specific events and promotions
Greater degree of interaction between Community staff and players on a daily basis
Way more content!



Support:


More support staff
Faster turnarounds
Better standardization of best practices to improve quality
Higher visibility
New support system


30 days in the pipeline, any update on this Mark?