What is the average Cust. Support response time?

[cookie monster]

Sent in tickets last week, still haven't heard anything. How much longer should I expect to wait?

[Steve0]

So far going on 8 days and counting

[BOS]

I've had good luck with support. Out of 5 or so tickets, my longest wait was 3 days (weekend). But I understand that it is hit and miss....

[Fricco]

Not sure if this helps or not...
tix# 1 sent 5/12 Funzio replies 5/17 i reply back 5/17 issue fix 5/18 :)
tix# 2 sent 5/14 funzio didnt reply i forwarded email back 5/21 :mad:
tix# 3 sent 5/22 (golden gun in RPG case) :confused:

[2Legit]

In order to get a response ASAP...you need a SUBJECT LINE that stands out...it works on me

[Steve0]

It realy shouldnt mater how decrative the subject line is they should all get looked at. Unless your mane is payam then you have a direct line to get you name changed ever week.

[Gaming Will]

It realy shouldnt mater how decrative the subject line is they should all get looked at. Unless your mane is payam then you have a direct line to get you name changed ever week.

Took the words right out of my mouth.

Generally, they are very good if the issue is a simple mis-click, etc. However, if it is an issue that needs research or problem solving obviously going to take a little longer. It will take even longer if you didn't include all of the necessary information.

[Mr BigBenga]

for me is about 4 ~ 7 days.

[Vile Lynn]

I sold two buildings by accident yesterday... They were restored within 24 hours.

Use the email support button in-game & summarize your problem in 3-4 words in the subject line.

The in-game support email link includes a lot of info that helps the support team fix your problem faster.

[DenZ1]

I've never had a problem with support. 90% of my issues originates on a weekend. Following Monday they are all taken care of. I'm pretty happy with that.

[craftytempter]

I lost my profile ended up with aalex profile. 3 tickets still noreply. Ive spent 100 on glod this month and want my profile back or the money. If it was my company I would be saying get it fixed now this guy is paying your wages.
P.S I dont have lots of cashed so it herts to see 100 just go bye bye

[BeniBugatti]

For support issues, such as gold refunds 0-3 days.
For reporting cheaters, well lets just say that I'd rather wait for Godot...