View Full Version : FAO: Joey
Has your gold issue been resolved yet mate?
Joeycool
05-09-2012, 07:32 AM
Yes mate. Got it credited to my game today.
11 days it took.
You get a response yet?
Dreno33
05-09-2012, 07:34 AM
Yes mate. Got it credited to my game today.
11 days it took.
You get a response yet?
so did you pay any extra charges??? they should refund you AND give you the gold...
Joeycool
05-09-2012, 07:36 AM
My bank charged me £20. They wouldn't give me a refund :(
Dreno33
05-09-2012, 07:38 AM
My bank charged me £20. They wouldn't give me a refund :(
plus you didnt even WANT to buy the second vault. wtf...
Fricco
05-09-2012, 07:43 AM
Good to hear you had the issue resolved JC.
Did they give any explanation on why it took so long ?
Yes mate. Got it credited to my game today.
11 days it took.
You get a response yet?
Glad to hear that.
Yes they have sorted out my request as well so happy days !
Joeycool
05-09-2012, 08:27 AM
Good to hear you had the issue resolved JC.
Did they give any explanation on why it took so long ?
No explanation for anything. No apology for late reply. No apology for not crediting the gold. Did not address any issues that I raised.
The email literally said.
Thank you for providing the receipts.
I have credited the missing gold to your account.
Worst customer service I have experienced in a long time I'm afraid.
Gaming Will
05-09-2012, 08:28 AM
Dang Joey, sorry to hear that. Now don't go spend it all in one place!
No explanation for anything. No apology for late reply. No apology for not crediting the gold. Did not address any issues that I raised.
The email literally said.
Thank you for providing the receipts.
I have credited the missing gold to your account.
Worst customer service I have experienced in a long time I'm afraid.
What did I say? Event ends anddddddd BOOM, ticket resolved.
Joeycool
05-09-2012, 09:15 AM
What did I say? Event ends anddddddd BOOM, ticket resolved.
You were spot on with that Sez!
You were spot on with that Sez!
I would tell them they are taking the pi...ss and you want some sort of compensation
Joeycool
05-09-2012, 09:56 AM
I'm pretty sure they dont care! I feel lucky to have got anything out of them at all to be honest mate
I'm pretty sure they dont care! I feel lucky to have got anything out of them at all to be honest mate
I agree with that buddy. The reply I got seemed very generic which, after waiting a week IMHO is not on.
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