DECA and Player Reps Meeting 1/18/18

[colec023]

Here is the transcript of the meeting we had with DECA yesterday. Again please join the GM room or Line room if you have any concerns or just want to most up to date information about what is going on.

https://drive.google.com/file/d/1vjS1w7tgIq-vuWPnL3ENZ85DNAahSNHl/view?usp=sharing

Thanks,

CC Player Reps

[Dirty Larry]

How does one get added to the line room.

[gunny22]

An important one for the issuelist imho:
the ingame "contact support" button is pointing to an invalid address.

[TZora]

An important one for the issuelist imho:
the ingame "contact support" button is pointing to an invalid address.

probably that's intentional, to avoid all the blood suckers lol

[bevsxrs]

Anytime I have a question etc, I contact support through “in game” and receive an automated reply immediately. Within less than 24 hours I receive a follow up email from support and my issues are either explained to me or resolved for me. I’ve never had problems with support.

[Mrs Cash]

Anytime I have a question etc, I contact support through “in game” and receive an automated reply immediately. Within less than 24 hours I receive a follow up email from support and my issues are either explained to me or resolved for me. I’ve never had problems with support.

On Android, the email address in-game is old, outdated, no longer in use. All submitted tickets are not delivered. It was supposed to be fixed when the forced updatd was shoved down our throats. It wasn't. We have to manually change it to en-support@gree.net. Since a lot of people don't come to these forums, a lot of members do not know this. It is also inconvenient for those of us that do know, we need to change it, and remember to change it, every time. It is not rocket science to make this fix. Apparently it is for Gree though.

[DoomsdayMY]

The best part of the transcript is the part where they say they knew the maintenance was coming but afterwards, they had no backup so they had to rebuild the lot. NO BACKUP????? The average 10 year old could do better. The first thing you do before any maintenance is make sure you have a backup.

The only consistent thing from months of meetings is that Deca still don’t understand the game and NS can’t wait to get the meeting finished.

[Foty]

Anytime I have a question etc, I contact support through “in game” and receive an automated reply immediately. Within less than 24 hours I receive a follow up email from support and my issues are either explained to me or resolved for me. I’ve never had problems with support.

I call b.s. on that. They have never gotten back in less than 24 hrs on anything. They usually take 2-3 days to tell you to check your Wi-Fi signal and make sure you're on latest version before they close the ticket without fixing anything.

[bevsxrs]

I call b.s. on that. They have never gotten back in less than 24 hrs on anything. They usually take 2-3 days to tell you to check your Wi-Fi signal and make sure you're on latest version before they close the ticket without fixing anything.

It’s your privilege to call b.s. if you’d like. Seriously, I’ve never had any issues with support. :)

[HavingFun]

I like how after someone lists several issues with the game and the rep immediately says got to go catch the train lmao

[Foty]

It’s your privilege to call b.s. if you’d like. Seriously, I’ve never had any issues with support. :)

You must be the only person to get a response the same day. Never heard of anyone doing that before.