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kamesennin
01-04-2018, 12:36 PM
Hello Modern Warriors,

Many of you have been experiencing login and leaderboard issues over the last 24 hours. We are sorry for the inconvenience.
This is due to our web hosting company conducting server maintenance to address security issues, which has impacted the stability of the game in unforeseen ways.
We were informed that server maintenance will be impacted until at least January 5, 2018 18:00 PM PST so we expect the game to be unstable until then.

We will try to remove the Frontline event this weekend, but due to server access instability, it is uncertain if we can remove the event in time.
This means we might have to let the scheduled event to continue. We will update you if this is the case and give everyone advanced warning to participate in this event at your own risk. We cannot guarantee how the event will perform or if even any prizes will get paid out.

We expect the issue to get resolved over the weekend and we will work on getting everything straightened out for any events that were negatively impacted as soon we get our access back. Sorry again for the inconvenience. We will keep you updated.

Kamesennin

kamesennin
01-05-2018, 07:46 AM
Hello Modern Warriors,

Our development team is still working hard to resolve the server issue but the Frontline this weekend will still be unstable. We are very sorry for the inconvenience.

It is still most likely that the prizes won’t payout (even if you see the leaderboard) and the upcoming Frontline event may end abruptly because we are still trying to stop this event.

We do not want you to waste spending any gold and consumables on this event so please DO NOT PARTICIPATE in the event unless you just want to participate for the sake of enjoying it.

We will continue to do our best to resolve this issue as quickly as possible and will keep you updated.

kamesennin
01-08-2018, 03:06 AM
Hi all,

Just a quick update, unfortunately the server issue is ongoing but we are close to resolving it.
We are very sorry for the inconvenience and appreciate your continued patience.

We have confirmed that the Frontline event Hammelburg Subvert will not payout prizes.
Some players will also not receive their prizes for the Raid Boss Gabrielle Wolf and Lockbox Jena Base events.
We will prepare compensation packages for the Raid Boss and Lockbox events.

kamesennin
01-10-2018, 06:06 AM
Hi all,

I am sorry to inform you that the server stability issue is ongoing and our development team is still working on the fix.

Currently we believe the Hardcore Boss Wilhelm Shatter and Lockbox Bonn Stronghold midweek events might be affected.

We are very sorry for the inconvenience and we will keep you updated about any developments.

Kamesennin

kamesennin
01-11-2018, 03:57 AM
Hi all,

We have made progress with the server stability issue and have begun testing live events.
For now you will see the unscheduled short LTQ “Katya Gauntlet” in game.

Please send us a ticket if you encounter any issues.
Thank you for your continued patience and see you on the battlefield soon!

Kamesennin

kamesennin
01-12-2018, 05:21 AM
Hello all,

This is an update about the progress we have made so far. We made progress on our data deployment tool, but we are now having issues with our QA servers.

Normally an event gets deployed to QA server where we test it to make sure everything is correct before pushing it out to the game server.
Due to QA server issues we have no way to confirm that the data is being deployed correctly and don’t want to risk corrupt data getting out.
That being the case it will mean that we will not have any events going on this weekend.

We are also having intermittent issues with the servers that handle event Leaderboards.
Once we get the QA environment working normally again we will move onto getting those Leaderboard servers working correctly.

You will see a series of test events going out to the game servers. Most likely they will be an event that has a Leaderboard aspect to it and it will run for short duration so we can test to make sure it starts, stops, and pays out rewards correctly.
We will give you notifications of these events once we know when we can get new data into the game.

We apologize for inconvenience and please know that the engineers have been working non-stop including the weekend to fix this.

Kamesennin

kamesennin
01-16-2018, 07:07 AM
Hi all,

We are sorry for the continued delay. We have made progress with the QA server issues and will be testing the below LTQ for 16hours


Katya Gauntlet (Start time: Jan 16 7:00 AM PST, Duration:16 hours)

Since this is a test event, please try the event and let us know if you encounter any problems.
Please do NOT waste your gold on this test event!

Kamesennin

kamesennin
01-17-2018, 09:17 AM
Hi all,

We are making progress with fixing the issues and will be rolling out some test events to make sure everything works before we can return to the normal event schedule.

The first test will be the following 16 hour Frontline:


Cambridge Demolish: Jan 17, 8:00 AM - Jan 18, 0:00 PST


Since this is a test guild event, there will be a guild-lock for the next 16 hours so you will not be able to switch guilds during the event duration.
We are sorry for the inconvenience but please participate at your own risk and avoid wasting any gold.

If you do decide to try the event, please let us know if you encounter any issues.

Thank you for your continued patience.

Kamesennin

kamesennin
01-18-2018, 07:03 AM
Hello all,

We have noticed that there are still issues with the test Frontline event that we ran yesterday so we will be running another 24 hour Frontline test event.


Manchester Mutiny: Jan 18, 8:00 AM - Jan 19, 8:00 AM PST

We're aware that there are still a lot of issues in the game and we apologize for the frustration this is causing everyone.
Unfortunately the game is still very unstable and we strongly advise that you avoid wasting your gold while we are still testing these events.
We will continue to work hard to get the game fully functional as soon as possible.

Please reach out to us with your account details if you encounter any issues.

Kamesennin

kamesennin
01-19-2018, 06:28 AM
Hello all,

We apologize for the inconvenience but there will not be an official guild event this weekend.
We have made fixes to some of the reported issues in Frontline so we will be running another 24 hour test Frontline.
As this will be another test, please participate at your own risk and avoid wasting any gold.


24H Test Frontline Birmingham Brawl: Jan 21, 1:00 AM - Jan 22, 1:00 AM PST

However, there will still be events in the game this weekend for you to participate in, which are the following:


Epic Boss Bastian Weber
24H LTQ Colditz Missions
24H LTQ Dassel Projectiles

As always, please reach out to us with your account details if you encounter any issues.

Kamesennin

kamesennin
01-22-2018, 08:37 AM
Hello all,

We have made additional fixes for Frontline, which will be tested with another 24 hour test event.
Sorry for the inconvenience but there will be a guild lock for the duration of the below event.


24H Test Frontline Bolton Overthrow: Jan 22, 7:00 AM - Jan 23, 7:00 AM PST

As before, please participate at your own risk and avoid wasting any gold.
Thank you for your continued patience.

Kamesennin

kamesennin
01-24-2018, 07:57 AM
Hello all,

There will be another short test Frontline to test some new fixes. This event will only run for 16 hours, so please anticipate a very short event duration.
As always, there will not be prizes with bonuses so you will not miss out on much if you decide not to participate.

Sorry for the inconvenience but there will be a guild lock for the duration of the below event.


16H Test Frontline Belfast Revolution: Jan 24, 9:00 AM - Jan 25, 1:00 AM PST

As before, please participate at your own risk and avoid wasting any gold.

Thank you for your continued patience.

Kamesennin

kamesennin
01-25-2018, 09:23 AM
Hi all,

We are happy to announce that there will be a full-length Frontline this weekend so you can rally your troops and prepare for war! Just as a small gesture for your continued patience, we will have a gift with Frontline points bonus waiting for you when you login to boost you during the event.


Frontline Midssomer Breakout: Jan 26, 3:00 PM - Jan 29, 2:00 PM PST

Some of you may encounter a legacy bug where the end of war popup does not appear at the end of the event, but we have confirmed that prize rewarding and ranks still functions correctly.
If you encounter any issues during the war please don’t hesitate to contact our customer support with your account details.
Please bear with us but due to technical constraints we cannot make fixes in real-time during the event so any improvements will be implemented for the next war.

We hope to bring back World Domination the following weekend so we can get back to our regular weekend cycle but we will keep you updated on this.

We really appreciate your continued patience and we hope you have a wonderful weekend!

Kamesennin

kamesennin
02-01-2018, 09:14 AM
Hi all,

We have made some progress with fixing the World Domination event so we will be running the below test event.
As before, this is a test event so please participate at your own risk and avoid wasting your gold.


TEST World Domination, Vientiane Doomed: Feb 1 9:00 AM - Feb 2 1:00AM PST

If there are still issues, we would really appreciate it if you could contact support with your account details.
Unfortunately we cannot make fixes on the fly so we may be running more tests over the next few days.

Thank you so much for your continued patience and we hope to bring back the full normal event schedule soon

Kamesennin

Karrazz
02-02-2018, 09:18 AM
Hi everyone,

We have fixed a few issues related to the latest World Domination event. Therefore we will run a short duration event to confirm issues reported and perform regression testing (checking that logged issues are fixed or still happening).

TEST World Domination: From Fri. 2nd at 8pm (PST) To Sat. 3rd at 3am (PST)

Also, since this event will be short in duration, we have planned to also start testing the Hardcore Boss event. For this, there will be another Test event:

TEST HCB: From Sat. 3rd at 4am (PST) To Mon. 5th at 4am (PST)

Finally, to help you out with both events, we will be distributing 300 Concrete and 50 Supply drops to every account. You should get those items from Fri. 2nd at 7pm (PST), as soon as you log into the game.


Should you encounter any unusual issues on those events, please contact the customer service or the community representatives with your account's ID. If possible, please keep a screenshot or a video of the issue as this will greatly help us identifying the problem you are facing.


We thank you all for your patience.


Karrazz

kamesennin
02-07-2018, 09:12 AM
Hi all,

There were still a few issues related to the latest World Domination event that needed to be fixed so below will be the next iteration of WD testing to confirm issues and fixes.


TEST World Domination London Vanquished: 7th of Feb 2:00PM - 8th of Feb 6:00AM PST

We have heard that you would like to hear more details about the issues we are fixing so the following are the issues that we are focusing on:

Fixed issues for this test:

Missing reward information in the Rewards tab
Missing images for 'Individual' & 'Division' WD rewards

Main issues to be confirmed and fixed in the next test iteration:

Missing player names in the individual leaderboard
Error message appearing when displaying leaderboard
Out of sync leaderboards
Health pack stored in inventory instead of used in the event.
Display of longer campaign duration than the official event scheduled time


However, all other bug reports (from any other parts of the event) are highly appreciated as it would help us fix things so please contact customer support along with your account details.
If possible, please attach a screenshot or a video of the issue with your report as this will greatly help us identifying the problem you are facing.

We thank you all for your patience.

Kamesennin

Karrazz
02-08-2018, 08:21 AM
Hi everyone,

We have managed to get the WD event mostly back on track and we would like to start focusing on the H&V events. For this we will be running an initial short test H&V event lasting 5 hours:

Honnor & Vengeance, The Warlord: 8th of Feb 8:00 PM - 9th of Feb 1:00 AM PST

As always, this is a test so please participate at your own risk and avoid wasting any gold.

Also, if you encounter any technical difficulties, please reach out to our customer service or Player Representatives with your account ID and details as to what you are experiencing. Please note that screenshots or videos are always of great help as it allows us to easily understand and locate what has cause said issue.

Thank again for your continued patience!


Karrazz

kamesennin
02-09-2018, 09:24 AM
Hi all,

This is an update regarding the upcoming weekend event and test events next week.

We apologize for the inconvenience but we found additional issues with the last test iteration for World Domination. Unfortunately this will take longer to fix so we will be running a Frontline “Phongsali Revenge” this weekend instead.
We are aware there are still some minor issues with Frontline, but we will make sure to compensate players who encounter issues during the upcoming regular Frontline.

In addition to WD, we also found issues with the Hardcore Boss so we will be running another test HCB next week, which will be followed by an Epic Boss.

Currently, the tentative schedule for the test events are the below, which we will update once we confirm the exact times/dates:

TEST World Domination: Start Time: 12:00am PST, Feb 13th. End Time 12:00am PST, Feb 14th
Issues we will be verifying on this event:
Game takes longer time for matchmaking
Error pop up appears while tapping on Leaders tab
Health refill pack gets stored in player's inventory when purchased
War duration appear to be longer than event settings
Application crash during World Domination
Fixed issues:
Matching should no longer cancel itself during a World Domination event
Leaderboards should no longer be out of sync during

Known issues:
Hits take an abnormal amount of time to register (sometimes sending back an error)


TEST Hardcore Boss: TBD

As always, test events will not have rewards with bonuses so please participate at your own risk and avoid wasting your gold.

If you find issues, we would really appreciate it if you could contact support with your account details.

Thank you for your continued patience and we hope to get back to the normal event schedule soon.

Kamesennin

kamesennin
02-16-2018, 03:30 AM
Hello Modern Warriors,

We are aware that the recent Test Hardcore Boss “Chao Phaya” was not giving out Daily Points and Rewards. We understand this was unpleasant for you and we are sorry for the inconvenience. Our engineers are working hard to fix the issues and we hope to get a fully functional HCB to you soon.

Meanwhile we would like to give everyone something that we hope will make up for the inconvenience this issue has caused. You will find the below items with permanent bonuses when you login between Feb 16 and 23:


5% Alliance Attack
5% Air Attack
5% Sea Attack

Sorry again for the trouble and we hope you enjoy this small compensation package while we prepare a comprehensive one for you to make up for all the issues the Modern War has been facing during the past several weeks.

We hope you have fun in game!

Kamesennin

kamesennin
02-16-2018, 05:11 AM
Hi all,

We’re sorry for the last minute notice but we are happy to announce that we have made progress with World Domination. We will be running the first full-length WD this weekend with regular bonus rewards so go rally your troops and prepare for war!
We are aware there are still some minor issues with WD, but we will make sure to compensate players who encounter issues.

Below are the details of the event and the issue fixes that we focused on:

Normal WD, Hanoi Dethroned: 16th of Feb 3:00 PM - 19th of Feb 2:00 PM PST

Fixed issues:
Application should no longer randomly crash when performing actions during a World Domination event.
Error pop-ups when accessing the leaderboards
Matching should overall be quicker
Leaderboards should now be in sync

Known issues:
We are aware of delays happening in game. The team is still investigating on the issue.

If you still encounter any of the listed fixed issues or others not listed, please don’t hesitate to contact our customer support with your account details.
As always, we cannot make fixes in real-time so any improvements will be implemented in the next iteration.

We really appreciate your continued patience and we hope you enjoy the war!

Kamesennin

kamesennin
02-19-2018, 08:51 AM
[Updated HCB time]
Hi Modern Warriors,

This is an update on the next round of test events. We will be running the below two 24H test events, followed by a 48H HCB test.
The H&V test event will be the first test iteration, but we are running an EB test before HCB to investigate the dummy account matchmaking issues you were encountering during the last test because HCB needs participation in EB to match the day 1 groups.


24H TEST Honor & Vengeance, The Battlelord: 20th of Feb 1:00 AM - 21st of Feb 1:00 AM PST
24H TEST Epic Boss, Ngo Quyen: 20th of Feb 1:00 AM - 21st of Feb 1:00 AM PST
48H TEST Hardcore Boss, Phung Hung: 21st of Feb 4:00 AM - 23th of Feb 4:00 AM PST

Below are the main issues that we are focusing on during this second iteration of HCB:
Issues to be further investigated:
Dummy account matching issue
Issues with daily points after ranking on the daily leaderboard

If you still encounter any of the listed fixed issues or others not listed, please don’t hesitate to contact our customer support with your account details.
As always, we cannot make fixes in real-time so any improvements will be implemented in the next iteration, which we will inform you more on here on the forums.

Thank you for your continued patience and we hope you have some fun during these events!

Kamesennin

kamesennin
02-22-2018, 06:43 AM
Hi Modern Warriors,

First we want to thank you for playing Modern War despite the recent issues with the game. Now that we have begun to bring the regular schedule back, we would like to start rolling out compensation to make up for the issues.

For the first stage, we will take all the temporary bonuses that were due to expire in January or February and extend their deadlines until the 6th of April. We are still designing a compensation package for you with your community representatives, which will be rolled out in stages soon. The details we will inform you here on the forums.

Thank you for patience and we hope you enjoy the extended temp bonuses in-game.

Kamesennin

kamesennin
02-23-2018, 09:04 AM
Hi all,

This is an update regarding the test event schedule next week, which will be followed by a regular World Domination event Helsinki Domination on the following weekend.

This will be the first test iteration for Raid Boss but we still found issues with the HCB so we will be running a second test. But due to technical requirements we need to run an Epic Boss prior to the HCB for the first group matchmaking to work.

In addition to the regular testing events, we will also be running a short test Frontline to investigate some countermeasures we are taking during the next server maintenance that is scheduled on Mar. 11.

[UPDATE #1] Since there was some confusion, we want you to know that there will be no bonuses on the rewards of all the below RB, EB, HCB and Frontline test events.
[UPDATE #2] The previously scheduled 48H TEST Hardcore Boss was cancelled and there will be a regular Raid Boss Chee Thao during the week with bonuses instead.


24H TEST Raid Boss, Matti Haapoja: 26th of Feb 9:00 PM - 27th of Feb 9:00 PM PST
48H TEST Epic Boss, Havika Moua: 28th of Feb 1:00 AM - 2nd of Mar 1:00 AM PST

Issues to be further investigated:

Dummy account matching issue
Issues with daily points after ranking on the daily leaderboard

Fixed Issues:

Goal counter updating issues
Health refill popup issues


12H TEST Frontline: 28th of Feb 9:00 PM - 1st of Mar 9:00 PM PST

As usual, bug reports are highly appreciated as it would help us fix things better so please contact customer support along with your account details. We cannot make fixes on the fly so we will implement improvements in the next iteration along with details about the issues that we are focusing on.

Thank you for your continued patience while we work to get the game fully back to the normal event schedule.

Kamesennin

kamesennin
02-26-2018, 08:33 AM
Hi Modern Warriors,

Our team has been working on event specific issues and now we will begin working on system-specific tasks (e.g. Log server, monitoring services etc.). To conduct some of these server maintenance tasks, we will need some server downtime.

The first scheduled maintenance will involve 2 hours of downtime on March 1st, 1:30-3:30 AM PST.
We will update you here for any future scheduled maintenance.

We are sorry for the inconvenience and we hope you have fun in game.

Kamesennin

kamesennin
03-01-2018, 07:48 AM
Hi all,

We will be running the another test iteration for Honor & Vengeance test event.
Sorry for the inconvenience but we would like to run this short 12hr test to verify some issues and fixes we made in the last test iteration.

As always, since this is a test event, there will again be no bonuses on the rewards so please avoid wasting your gold.


12H TEST Honor & Vengeance, Icy Clash: 1st of March 5:00 PM - 2nd of March 5:00 AM PST
Issues to be verified:
Incorrect leaderboard display

Fixed Issues:
Delayed leaderboard rank update


If you encounter the above issues or any other, bug reports are highly appreciated as it would help us fix things better so please contact customer support along with your account details.
We cannot make fixes on the fly so we will implement improvements in the next iteration.

In addition, the previously scheduled 48H TEST Hardcore Boss was cancelled and there will be a regular Raid Boss Chee Thao during the week with bonus rewards instead.

Raid Boss, Chee Thao: 5th of March 3:00 PM - 9th of March 3:00 PM PST

Thank you for your continued patience and we hope you enjoy the regular Raid Boss!

Kamesennin

kamesennin
03-02-2018, 09:44 AM
Hi Modern Warriors,

We are delighted to announce that we have resolved most of the major blocker issues in the events and will be returning to the normal event schedule from March 2nd 3PM PST! This means that the events will run with bonuses on the rewards and we will return to the same event cycle as before the server incident.
We apologize for the inconvenience, but please understand that we are still aware and will continue working on fixing the non-blocker issues and lags that remain in-game.

We really appreciate your patience through this whole testing process and are currently working on the compensation plan with your community representatives for all your trouble.

Now that we are officially ending event testing, I will close this thread.
Please see http://forums.gree.net/showthread.php?124064-March-Cycle-Update for more information regarding the event cycle for March.

We hope you have a blast in-game!

Kamesennin