Support Email Address

[DoomsdayMY]

The support link in game goes to support@funzio.com. That domain doesn't exist anymore, so how do we email Support now?

[Vile Lynn]

The support link in game goes to support@funzio.com. That domain doesn't exist anymore, so how do we email Support now?

The best way to contact support is thru the game. I've used it recently. Have you tried it or just asking?

If using the in-game link to Customer Support is not possible, please read this thread about it: How to Contact CS (http://forums.gree.net/showthread.php?121325-HOW-TO-Submit-a-Gree-Support-Ticket)

[DoomsdayMY]

I sent an email 2 days ago asking for info to to be passed to the Deca devs as I did some clever techie stuff and found errors. I checked tonight and found it bounced back. As I said initially, the in game link sends to support@funzio.com and that domain no longer exists, so no one can send anything in game any more. Try it and see

I can't send anything from my iPad as I use Outlook not Apple Mail and CC says I have no accounts setup

[DoomsdayMY]

The problem is on Android only. On IOS, the support address is different (the same as the one on the link you gave me) . The devs need to update the email address for Android users

[Mrs Cash]

I sent a message thru the game yesterday. Android. I received this back. Same in Modern War, fwiw...


Your message wasn't delivered to support@funzio.com because the domain funzio.com couldn't be found. Check for typos or unnecessary spaces and try again.


Even funnier, or sadder, the OP posted this over a week ago. Smh.

[Foty]

The best way to contact support is thru the game. I've used it recently. Have you tried it or just asking?

If using the in-game link to Customer Support is not possible, please read this thread about it: How to Contact CS (http://forums.gree.net/showthread.php?121325-HOW-TO-Submit-a-Gree-Support-Ticket)

So how are we supposed to contact through the game if the email doesn't work?

[Mrs Cash]

Since the in game link on iOS sends the email to en-support@gree.net, until the rocket scientists fix the Android link, just manually change the email address. I guess.

[LeatherKicks]

Since the in game link on iOS sends the email to en-support@gree.net, until the rocket scientists fix the Android link, just manually change the email address. I guess.

This helped thanks. I went through the website. Once again i cant link a device. Its been somewhat fixed. But it sends to some old resemblance of my accounts. Not my real ones, that in itself needs to be fixed otherwise if i uninstall im screwed all over again. I have two tablets i can still use luckily but still this problem is old. I sent a ticket.

[Vile Lynn]

Hopefully this will be fixed today

[Mrs Cash]

Hopefully this will be fixed today

Haha, didn't think it would happen, lmao...

[kimberleyj]

This problem still hasn't been fixed.

[Vile Lynn]

This problem still hasn't been fixed.

Thanks for posting... I'll see what's up :confused:

[Chris Boa]

Still not fixed...

[Vile Lynn]

Meh, I've reported this several times... with details and screen shots so I have noooo idea why this remains an issue...

I'm the last person to say, 'it's a easy fix,' but this seems like an easy fix of some simple text to me. But, I really have no idea how "easy" anything is... apparently :rolleyes:

Please see Mrs Cash's post above, post #7 in large font, until this is "fixed"

[Mrs Cash]

I was a cobol programmer, but it really should be an easy fix. Open up the program, look for support@funzio.com, and change it to en-support@gree.net! Wal-lah!
Guess its NOT that simple or it would be done by now.

[Mrs Cash]

Surprise, surprise, surprise, still not fixed.

[Vile Lynn]

Semi-update....

We were told the fix is easy, but it requires a "client update" so after the co-leader update is released, the email address will be fixed in the next version.

[HavingFun]

Surprise, surprise, surprise, still not fixed.

Lmao, we're all shocked!

[Karrazz]

Hi guys!

This issue has been fixed in our test environment and should be deployed fairly soon. Please note that this requires a client update and therefore the fix will be bundled together with other changes through a more general update.

I unfortunately do not have a precise timeline for this to be deployed on production. For now, if you are using Android devices, please manually change the email to en-support@gree.net as mentioned above by Mrs Cash.

Thanks!

Karrazz

[Mrs Cash]

Seriously, you guys are killing us.
We get a forced update, and the email address still hasn't been fixed?!?!?
It was fixed on Modern War, so now what's the excuse?!?!?!?!? And the lag is getting worse as well. 7.9.6, 313.

[Roc1720]

Still not fixed in game. Let's send in those tickets for this jacked up EB