Problems with latest update & autoupdating.

[London Knight]

On Friday whist using Wi-Fi , the game updated or at least tried to . It failed to install & then wouldn't work AT ALL ! Had to remove the whole App & reinstall from scratch - because I hadn't bound my account recently , game reset back to the beginning .

Have fired off a email today & HOPEFULLY Gree will help & be able to retrieve my account & Level 900+ Knight for me .

Two others in our Guild had similar problems , but due to me giving warnings via my Alt account , they were able to bind account before using Wi-Fi/updating/autoupdating etc .
Far as I know , auto-updating on my Apps is OFF , so not sure what happened but it's very annoying . An message before auto updating would be nice & a tick box if we need it for all future updates would good as well .

I do really hope I can get my account back , as I'd be heartbroken at all that work for nothing & my Lvl 114 Alt just isn't up to much , so probably have to stop playing. :-(

Anyone else had this problem(s) ?

[London Knight]

Right I appear to be having problems sending email request via the game .

Is there a direct email address I can use instead ?

Thanks

[London Knight]

Right I appear to be having problems sending email request via the game .

Is there a direct email address I can use instead ?

Thanks

[Edit] Sent it via Gmail rather than my normal Email & it seems to have worked now .

[London Knight]

Well I got a reply from a non Bot !

Have had to send off proof of ID via receipt information , but that wasn't a problem .
Hopefully my account will be restored soon .
WELL DONE GREE !! :-)

[Edit] Yep all sorted a few hours later
. Bloody well done GREE people & Ava especially for going above and beyond helping when I had an additional email problem .

Nice of them to so it so fast - took 3 months for myself & others to get our Rings & Amulets back from Dec 2014 ...