NaRciS
11-20-2016, 02:47 PM
Firstly, this post is hopefully seen in a positive way, I have led and played in top 25 teams for nearly 5 years – I have seen game problems come and go but stayed for the online community and faction team spirit, making friendships worldwide.
In the past I have led Seal Team Six and enjoyed time with Alpha One, SES, 3K and currently OMT.
I wanted to keep matters constructive and more importantly give genuine feedback to Gree management, mods and players involved in the Direct Gree Chat, this really seems to be addressing most of the problems known, it’s great to see Gree actively addressing event problems as they happen and refunding gold and hp’s - finally with the direct Gree / player discussions things looked great.
I ran into the following problem about six months ago, the long version can be found online here, I have listed the main points below, keeping things as brief as possible, offering a genuine issue with a large gold player and the outcome, I did not ask for gold, a refund, I just wanted an answer from support on whether the problem could be fixed or not, I kept to one ticket and provided only constructive answers with images as requested…
5 months ago -
My stats were in the top 10 of my faction, the new range of multi boost buildings came out, like most of the team I brought all, after a month with past buildings, I had 41 total boost buildings, all maxed, but I now found I was near the bottom of faction with stats, being 150q + behind.
4 months ago –
Sent ticket to support and posted on here, I have correct units for boosts for lvl (298), over 2100 indestructible units with indv boosts, over 15k total units, after 3 weeks support replied advising it was display problem, I showed it wasn’t by SS of attacks and def etc.
3 months ago –
I joined and followed the GM chat and followed the transcripts, some great insight from Aurelius – who seemed to nail my problem down, being a 5 year old account I could see my boosts jumping up and down, all old temp boosts are still listed, everything in the chat they mentioned seemed to match – things looked promising.
2 months ago –
Support Asked for more information and advised engineers were working on the fix, great to see further progress from the Gree discussions, things still looking good.
1 Month ago –
I added a note to the support ticket saying that with 41 boosts buildings I only got to 3q Att, as a test with my final gold I had brought the final sea boost building – unbelievably it added nearly 20q to my stats! Just with one final building?!
This month –
Received a reply advising me of my current stats, thanked me for bringing the problem to light and advised to update the game.
Ticket then marked solved and closed.
Finally –
I opened up a reply to ask, what that meant? Again I asked to be advised if this issue could really be fixed or after spending many vaults on this game it couldn’t – either way I would prefer an answer.
Ticket again closed and marked solved this time with no reply.
It’s great to see things really moving forward, with key members of Gree and this forum, it’s a shame that genuine problems can still be closed without a reply.
Anyway, I hope this helps in future chat’s, maybe it won’t.
Jester
In the past I have led Seal Team Six and enjoyed time with Alpha One, SES, 3K and currently OMT.
I wanted to keep matters constructive and more importantly give genuine feedback to Gree management, mods and players involved in the Direct Gree Chat, this really seems to be addressing most of the problems known, it’s great to see Gree actively addressing event problems as they happen and refunding gold and hp’s - finally with the direct Gree / player discussions things looked great.
I ran into the following problem about six months ago, the long version can be found online here, I have listed the main points below, keeping things as brief as possible, offering a genuine issue with a large gold player and the outcome, I did not ask for gold, a refund, I just wanted an answer from support on whether the problem could be fixed or not, I kept to one ticket and provided only constructive answers with images as requested…
5 months ago -
My stats were in the top 10 of my faction, the new range of multi boost buildings came out, like most of the team I brought all, after a month with past buildings, I had 41 total boost buildings, all maxed, but I now found I was near the bottom of faction with stats, being 150q + behind.
4 months ago –
Sent ticket to support and posted on here, I have correct units for boosts for lvl (298), over 2100 indestructible units with indv boosts, over 15k total units, after 3 weeks support replied advising it was display problem, I showed it wasn’t by SS of attacks and def etc.
3 months ago –
I joined and followed the GM chat and followed the transcripts, some great insight from Aurelius – who seemed to nail my problem down, being a 5 year old account I could see my boosts jumping up and down, all old temp boosts are still listed, everything in the chat they mentioned seemed to match – things looked promising.
2 months ago –
Support Asked for more information and advised engineers were working on the fix, great to see further progress from the Gree discussions, things still looking good.
1 Month ago –
I added a note to the support ticket saying that with 41 boosts buildings I only got to 3q Att, as a test with my final gold I had brought the final sea boost building – unbelievably it added nearly 20q to my stats! Just with one final building?!
This month –
Received a reply advising me of my current stats, thanked me for bringing the problem to light and advised to update the game.
Ticket then marked solved and closed.
Finally –
I opened up a reply to ask, what that meant? Again I asked to be advised if this issue could really be fixed or after spending many vaults on this game it couldn’t – either way I would prefer an answer.
Ticket again closed and marked solved this time with no reply.
It’s great to see things really moving forward, with key members of Gree and this forum, it’s a shame that genuine problems can still be closed without a reply.
Anyway, I hope this helps in future chat’s, maybe it won’t.
Jester