View Full Version : Got 25/25 pop up for October event but no main prize wrapper!

09-29-2016, 06:46 AM
As topic, 5 accounts are fine but on 3 accounts no wrapper but goal completed. Have emailed support but anyone else had this?


09-30-2016, 04:41 AM

Many people are having the same issue.. it seems to be people with minis.. something to do with switching accounts.. i also have had the same.. last event i missed out on 3 accounts and customer support are telling people

You must have missed days..

Which is incorrect... if others are like me..
They are logged into everyday without fail

09-30-2016, 06:26 AM
I use 7 accounts on my iPad and 4 got it but 3 didn't. I even got a screenshot of the 25/25 popup but 24/25 on wrapper. Hopefully that's good enough proof.

09-30-2016, 08:31 AM
Support say I only logged in 24 days but I got the 25/25 prize :rolleyes:

09-30-2016, 01:41 PM
The 25/25 is because you logged in on the 25th day of the event. All 13 of my accounts finished event on 1 device.

09-30-2016, 03:24 PM
Just raised this issue and passed on the Thread Link to Gree in the Player Rep meeting. It will be looked into ☺

09-30-2016, 03:29 PM
I logged in all the necessary days, but got neither the popup nor the prize for any of my 5 accounts. 1 ticket per account has been submitted.

Mrs Cash
10-01-2016, 09:14 AM
I log in daily, 2 separate android devices, 1 account each, neither got a splash on day 25.

10-05-2016, 09:00 PM
Last 25/25 ended 2 days early as well. Popup said was saying 2 days and 2 hrs left. Wake up next morning, no popup and no ticket.