Current box event killed by the data load?

[Frothypython]

Several of us logged in to open a stump to get an owl and we encountered a data load. When we went into the game, the event had disappeared from guild goals.

[Vile Lynn]

Several of us logged in to open a stump to get an owl and we encountered a data load. When we went into the game, the event had disappeared from guild goals.

I didn't have the guild goal before the data push... hmm...

I saw your post & checked: no guild goal.
Logged out to switch accts, got data push: still no guild goal.

[Lord Vyper]

guild goal dissapeared a few minutes ago for our 2nd guild (Sir Vyper 2) too. We were close to finish (around 200/275)

do we all have to write tickets or will there be a fix?

[Jnsolberg]

Haha, our guild finished the GLTQ yesterday, but now it's back and we're on 3/5

I still have the 5/5 unit in my inventory. (Smiley face)

[Laura TCK]

Rewards are pretty lame don't worry if the guild part gone or come back lol

[Vile Lynn]

I'm asking now....

[Karatefrog]

Ours is there again, but it was reset back to the beginning and, to make it worse, we aren't even getting full credit for the owls that we have in our inventory

[Vile Lynn]

My guild goal is back, but on 1/5 (0/20)

[Vile Lynn]

They are checking this out now.

[Lord Vyper]

same here... Main guild (Sir Vyper) has already finished, rewards are still in the inventory, and don't count twice...
Sir Vyper 2 was on 5/5 and is now on 3/5 - looks like all drops count again but all members have to login again...

[Vile Lynn]

Yeah... Seems to be working now, but all guild members need to log in again for items to count.

[Frothypython]

Yeah... Seems to be working now, but all guild members need to log in again for items to count.

I believe it is only counting the owls you had when you were on each level.

[Vile Lynn]

I believe it is only counting the owls you had when you were on each level.

Could be... We're still on the first level and do not use guild jumpers (if that is still a thing.)

[Karatefrog]

We were set back to 1/5 and only had 5 owls counting toward when I first logged in. I had 10 owls in my inventory, so it's not a matter of using jumpers

[Vile Lynn]

We were set back to 1/5 and only had 5 owls counting toward when I first logged in. I had 10 owls in my inventory, so it's not a matter of using jumpers

If you log back in, again, do all 10 show up or still only 5?

[Karatefrog]

I have no way of knowing, since all of our old deposits still show. I don't know who may have logged in or what is counting. It's just a mess!

[Frothypython]

If you log back in, again, do all 10 show up or still only 5?
between my toons, I have 71 owls. We currently show 49 owls. Each of my toons logged in several times on 3/5 with no change.

[Lord Vyper]

it is strange.... it looks a bit like in the list all owls are there, but not in the addition.... a bit like:
player 1: 10 owls
player 2: 12 owls
player 3: 9 owls
player 4: 16 owls

guild has 23 owls...

so the addition is lower than what it should be...

(hope you understand what I mean)

[Jnsolberg]

it is strange.... it looks a bit like in the list all owls are there, but not in the addition.... a bit like:
player 1: 10 owls
player 2: 12 owls
player 3: 9 owls
player 4: 16 owls

guild has 23 owls...

so the addition is lower than what it should be...

(hope you understand what I mean)

Yes, that's another fine example of Gree Math!

[plavine]

TBB is on 2/5 guild - but the owls counted is much more than the 70 necessary to move on .

[Frothypython]

We finally worked our way back to the level we were originally on. 3 of my 16 owls count. This is so broken.

[Lord Vyper]

Please Gree! This has to be fixed - our guild has far more than the needed owls to complete the event but we are still on 4/5 and 75/200 (with over 300 Owls in the list)

[Lord Vyper]

would be great if we could get at least a sign that you are aware of the problem - we have members that have used gems to finish the barren owl event - now they will not get the reward because only about 1/3 of the owls count for the guild part!
Many player have gemmed box-events - ignoring this problem will not motivate them to gem this kind of event in future.

[IPassButter]

We are aware of the problem with the guild goals for the barren owl event and investigating resolutions.

[Vile Lynn]

would be great if we could get at least a sign that you are aware of the problem - we have members that have used gems to finish the barren owl event - now they will not get the reward because only about 1/3 of the owls count for the guild part!
Many player have gemmed box-events - ignoring this problem will not motivate them to gem this kind of event in future.

They've been working on this since yesterday when I posted, and they're still working on it.

I tried to work-around it by having all guild members (except the founder) leave and rejoin, but the count is still off... so don't bother trying this.

I'm not sure if they are still investigating it or coding a fix already, but I'm sure they'll let us know when they have something to post.

[Vile Lynn]

We are aware of the problem with the guild goals for the barren owl event and investigating resolutions.

lol! Jinx IPB! (kinda) Thanks for posting ;)

[Lord Vyper]

it looks like the support not willing or not able to understand the problem: we have far over 300 owls in our guild - no member jumped out of the guild at any time and all have opened the accounts - but only 131 count towards the guild quest - we know that the event is still active (that is the answer from the support...) but we are not able to finish that way! It is obvious that the droprate of owls is lower if you have more of them (you get more units) so the chance to get the missing owls for the guild part is near 0.
It looks like after the restart of the event only the new collected owls count. This has to be fixed soon please!

[Jnsolberg]

it looks like the support not willing or not able to understand the problem

I've seen multiple relies to tickets in GroupMe, customer service says the event is working as intended and always has been.

Customer service is so dissconected from the game, they don't even know when it's broken.

IPassButter, thank you for being here to help with these issues. There's no other way to get things fixed!

[Frothypython]

7826

Here is an image that illustrates the issue with the guild portion.

[Lord Vyper]

since the reward for the guild goal is not that strong I hope that it will be rewarded to all player - this would help those that finished the other box-goals to get the event wrapper.

It would be a real mess for those finishing box-indi and antiquary if they would not get the event reward!

[Lord Vyper]

So we are running out of time before we will get help :(
Solutions could be:
1. Credit the guild reward to everyone (while the event is still running, to make sure that those that hemmed their way through the event will get the event wrapper)
2. Go back to the code when guild jumping to help was possible - than all drops would count again. You could change it back for the next event
3. Do nothing and hope that more player gem to get the guild reward (don't believe that this will happen)

I really hope that you will come up with 1 or 2 (or maybe 4) but not with 3...

[Jnsolberg]

We are aware of the problem with the guild goals for the barren owl event and investigating resolutions.

What's the story here? The event ends in @ 90 minutes

Is Gree just going to ignore the problem thinking we will forget about it?

[Lord Vyper]

seems like also those guilds that finished before the event-reset have a problem. Those members that didn't log into the game after finishing 5/5 and before the event-reset don't have the reward - please let us know what this members should write into the ticket to avoid the answer that 'the event is working properly'?

[IPassButter]

We are working on resolutions for this issue but compensation cannot be worked out until the event is over.

[plavine]

Was this ever fixed ?? One of my guilds got 5/5 , but I think my other one got royally screwed in the last box event

[Laura TCK]

Well IPB it's over so what do you want us to do sit and wait or ticket etc etc update needed to save your paying customers leaving even more so

[IPassButter]

We ask that you please continue to be patient as we work on a resolution for this. There is no need to send in tickets as we are working on the issue.

[Assault and Flattery]

Hey guys,

We want to let you know that the compensation has been run for the missing rewards for this event. Please check your inventory to see the added items. Thanks for your patience!