Official complain against Gree

[Longbeard]

I post it also here so Gree is notified through all of their customer contact points.

Gree GmbH
Legal department
Leipziger Straße 125
10117 Berlin
Germany

Amsterdam, 14 December 2015

In regard to:

Knights & Dragons, the lack of support of players and the lack of fixing bugs that disturb the game play.

Dear Gree,

For almost a year now Gree is not supporting clients, players, as customers can expect
from a business, like Gree. Support employees are not even reading the complains but
send a standard “Is the issue resolved?” mail. If the customer tells it's has not been
resolved, they have to wait for several weeks to get an answer. That answer almost
always tells that they couldn't find any issue on the game server, so according to
support and Gree there is no issue to be resolved.

First, the first meaningful reaction after several weeks is not what a customer of Gree
can and should expect from a company. Secondly, the game is only partial handled by
the servers, a great deal of the game is handled by the client, the app on the phone or
tablet of the player. An app build and maintained by Gree and associates. An answer
that the problem cannot be located on the server is not even remotely adequate.
Support can and should not only look at one side of the issue, the server side, but
at the total issue, including the client side the app on the clients phone or tablet.

It's even worse. Complaining customers are banned from speaking on the forum.
Topics with complains are closed by moderators. Moderators appointed by Gree.
Or the complaining customer is actively silenced by banning him from the forum.

Players can and should expect adequate support from Gree, not be ignored or
even silenced by Gree. For several months now Gree isn't delivering the support
clients of Gree can expect from Gree.

On the second issue, bugs that disturb game play. Knights & Dragons is described
by Gree as a “non-stop action role playing game” a game where you "forge
stunning armors", where “Glory goes to the kingdom with the best armory.”
Regrettably that is not the case. For over a year several customers have complained
to Gree that epic fights no longer are about the best knights, the best armors, but
about the best network, the most contacts, the largest alliance.

The easiest way to fight for the last year is the guild master undressing to a older
armor while the opposing guild score maximum points. By players called "naked
fighting or stripped fighting." This is not what Knights & Dragon is about as can be
seen from the description of the game.

This "naked or stripped fighting "has drove the cost for playing Knights & Dragons
for players up to extremes. Yes, it may be beneficial for Gree and associates, but
is not in the spirit of the game as described by Gree itself. So players can and
should expect Gree to fix this bug. Yet complaining customers are ignored, even
silenced and the bug still isn't fixed.

Again this is not acceptable from a company like Gree. Knights & Dragons is a service,
players can expect, by law and regulations in the EU and USA, that Gree provides
players with an adequate service and support. Yet for the last year Gree doesn't
comply to even the most basic service towards the customer can expect even demand.

Then towards the questions Knights and Dragon players, customers of Gree have.

When and how does Gree expect to bring up the support of Knights and Dragons to
standards players can expect from Gree? When and how does Gree expect to comply
to laws and regulations in regard to customers in Europe and the USA?

When and how does Gree expect to bring the game play in accordance to the game
play as described by Gree and expected by the player.

In accordance to EU regulations you have till 24 December 2015 to answer these questions
and start fixing the described issues. If not we will proceed with an official complaint against Gree.

A copy of this letter has been submitted at Google Netherlands and the Authority for
Consumers and Markets.

Yours sincerely,


Name

[roookey1]

Basically you're saying that the whole system the game is built upon (stripping and paying to win armors just to strip them again to reduce the fees for winning, you didn't even mention the garbage chests) is rigged and that the customer service is shyte.

I couldn't agree more and have thus stopped spending for this game that turns more mediocre, buggy and ripoff by the week months ago. I have even stopped watching those stupid videos to make gems. Now I'm only spending 20-30 minutes per week on it anymore and just waiting for the moment when my armor can't win against anyone anymore. And funnily enough, I start to enjoy reading all this crap about those thousands of people per week complaining about having to deal with the same bugs, getting offended by false advertising and shyte 'rewards' etc.etc. - it doesn't affect me anymore, just makes me shake my head about the stupid and lame ducks customers seem to have become (and my own until a few months ago). I'm seriously surprised Gree never had to deal with a class action lawsuit in the States. How many millions must they have made from people trying to deal with the bugs, delays, disappeared armors, false advertisements etc. alone?

So the question remains: why are you even still playing? Is it the cash you have spent so far? Then at least be honest and stop to continue spending for this bad product.


p.s. I can't agree about Gree banning criticism though. I didn't encounter that, none of my own posts have been removed so far, and I've criticised them pretty harrd in the past.

[The Calling]

I agree but until the players actually file a lawsuit and force the changes nothing ever will happen. It is no surprise to anyone that Gree has horrible customer service and why would they change now. They have exploited players to max gains and mostly all players come here or FB to complain.

When has that actually work, besides the time they changed top25 armors in wars, but it still changes nothing. In order to make a company listen, is to take it aways its revenue stream.

File with the BBB, players file a suit. This day and age, I guarantee that there are lawyers who would take this case and would only want to pay at the backend, meaning they take a portion of the winnings, but there would be no cost to you,

Complaining on a dead forum or on a lame attempt on their FB produces nothing. Action and not words will force change. And so far, there has been action on the side of the players to force change.

[Longbeard]

[...]

Basically you're saying that the whole system the game is built upon (stripping and paying to win armors just to strip them again to reduce the fees for winning, you didn't even mention the garbage chests) is rigged and that the customer service is shyte.

So the question remains: why are you even still playing? Is it the cash you have spent so far? Then at least be honest and stop to continue spending for this bad product.


p.s. I can't agree about Gree banning criticism though. I didn't encounter that, none of my own posts have been removed so far, and I've criticised them pretty harrd in the past.
On stripping
I address especially stripping because it goes directly against their own description of the game. So it's clearly misleading advertising or its a bug they do not fix because it's profitable. In both cases its not a service customers can and may expect.

Why I'm still playing
The money is no concern to me. I spend it and had fun playing, but I can't accept that a business isn't even attempting to provide the player with even the most basic of service. If you look at the statement Andrew Sheppard (http://product.gree.net/us/blog/764/an-update-from-gree-internationals-coo-andrew-sheppard/) made, its very obvious that they stopped development of K&D, so only IUGO is keeping the game alive. Then the sacking of 30+% of staff in Vancouver and SF they can't even provide us with even the basic support.

On banning

Look at my history and you'll find an example. Then I have been banned and strangely the ban was lifted before the it finished without any explanation.

I agree but until the players actually file a lawsuit and force the changes nothing ever will happen. It is no surprise to anyone that Gree has horrible customer service and why would they change now. They have exploited players to max gains and mostly all players come here or FB to complain.

When has that actually work, besides the time they changed top25 armors in wars, but it still changes nothing. In order to make a company listen, is to take it aways its revenue stream.

File with the BBB, players file a suit. This day and age, I guarantee that there are lawyers who would take this case and would only want to pay at the backend, meaning they take a portion of the winnings, but there would be no cost to you,

Complaining on a dead forum or on a lame attempt on their FB produces nothing. Action and not words will force change. And so far, there has been action on the side of the players to force change.

The forum post is a copy of the complain send to Gree Germany. A lawsuit starts with building a case. All of this belongs to building that case.

[roookey1]

ok, points taken. I understand!

[RAMNUTS]

I have lost my android phone. I do not know my or remember my alliance code. how do I restore my account! thx

[The Calling]

On stripping
I address especially stripping because it goes directly against their own description of the game. So it's clearly misleading advertising or its a bug they do not fix because it's profitable. In both cases its not a service customers can and may expect.

Why I'm still playing
The money is no concern to me. I spend it and had fun playing, but I can't accept that a business isn't even attempting to provide the player with even the most basic of service. If you look at the statement Andrew Sheppard (http://product.gree.net/us/blog/764/an-update-from-gree-internationals-coo-andrew-sheppard/) made, its very obvious that they stopped development of K&D, so only IUGO is keeping the game alive. Then the sacking of 30+% of staff in Vancouver and SF they can't even provide us with even the basic support.

On banning

Look at my history and you'll find an example. Then I have been banned and strangely the ban was lifted before the it finished without any explanation.


The forum post is a copy of the complain send to Gree Germany. A lawsuit starts with building a case. All of this belongs to building that case.



I did not mean to come off as attacking you. My rant was to follow along to your letter. It is a great start and you are right, building a case will take time and it always better to gather your intel before launching.

Once again was only agreeing with you did not mean to come off "douchy"

[Longbeard]

I did not mean to come off as attacking you. My rant was to follow along to your letter. It is a great start and you are right, building a case will take time and it always better to gather your intel before launching.

Once again was only agreeing with you did not mean to come off "douchy"

I didn't see it as attacking me. :) It gave me an opportunity to go deeper into the action I am taking.

Gree, and many other game app companies, forget they offer a service towards consumers. They tend to ignore complains hoping it will go away. Gree in particular seems to ignore all complains and don't even maintain the most basic support of the player, the consumer.

What Gree also forgets is that they have customers outside the USA and Japan. The EU has on some areas better consumer protection then for instance the USA. For example Google's disclaimer that they are not liable for sales through the App store and that you should turn to the app maker is not accepted in the EU. Google knows this and know it will not hold in any EU court. They take it as a calculated risk.

So Gree and Google take a risk when Gree refuse to give the consumer of their service the essential basic support. I have now so many replies from support where they haven't even looked at the mail I send that the evidence against Gree is overwhelming. Other evidence is the run around they give the consumer. Try the forum for help, when you do a moderator bans you. The moderator says you have to go to support for answers and solutions. Etc.
In the end Gree hopes the player gives up and leaves the game. So they can rip off the next consumer.

I will not and don't accept that Gree doesn't give me and other players the most basic support. So a complaint has been filed and in the end I got through to their lawyers. Google, Dutch and EU consumer protection agencies have also been kept in the loop and know what's going on.

It will take months but in the end Gree will give us players the service the law demands of them or they will have to pay compensation and most of the time a pretty heavy fine.

It will take months but the outcome is clear. :)

[xWolfSlayerx]

I didn't see it as attacking me. :) It gave me an opportunity to go deeper into the action I am taking.

Gree, and many other game app companies, forget they offer a service towards consumers. They tend to ignore complains hoping it will go away. Gree in particular seems to ignore all complains and don't even maintain the most basic support of the player, the consumer.

What Gree also forgets is that they have customers outside the USA and Japan. The EU has on some areas better consumer protection then for instance the USA. For example Google's disclaimer that they are not liable for sales through the App store and that you should turn to the app maker is not accepted in the EU. Google knows this and know it will not hold in any EU court. They take it as a calculated risk.

So Gree and Google take a risk when Gree refuse to give the consumer of their service the essential basic support. I have now so many replies from support where they haven't even looked at the mail I send that the evidence against Gree is overwhelming. Other evidence is the run around they give the consumer. Try the forum for help, when you do a moderator bans you. The moderator says you have to go to support for answers and solutions. Etc.
In the end Gree hopes the player gives up and leaves the game. So they can rip off the next consumer.

I will not and don't accept that Gree doesn't give me and other players the most basic support. So a complaint has been filed and in the end I got through to their lawyers. Google, Dutch and EU consumer protection agencies have also been kept in the loop and know what's going on.

It will take months but in the end Gree will give us players the service the law demands of them or they will have to pay compensation and most of the time a pretty heavy fine.

It will take months but the outcome is clear. :)

Finally, someone decides to take action against those Japanese scammers who prolly don't understand and are illiterate in English. I hope you can also post updates here and good luck! Hopefully GREE recognizes its arrogance, ignorance and greed. Happy Boxing Day, btw.

[roookey1]

Hey, great someone has the balls to do something against them! I have been lost as a paying customer for them already, just way too much B.S. for me to bear ... but you are actively doing something to fight for your rights and indeed, they seem to have knowingly mistreated and betrayed you and were hoping you'd just walk away and shut up.

It still gives me headaches watching all those naive K&D newbies, posting their surprise and disappointment about all those countless little or bigger bugs that cost them money and valuable time, but still they even throw more money and time after that, trying to compensate themselves for the lost 'armors'/'gems'/whatever! Unbelievable. Of course, no response from Gree in the public groups, let alone, via private channels. That's how their business model works these days - just add more useless b.s. 'features' to the game like pets, food, introduce much stronger armors and make them even harder to upgrade etc. to squeeze the existing customers for even more $$$, and on top of that, let the customers beta test their software without ANYTHING in return, most of the times not even with a compensation for all the losses they had to experience through those bugs. This is a shame, really the worst of a company, and I hope they will get what they deserve one day.

[Marco_]

I didn't see it as attacking me. :) It gave me an opportunity to go deeper into the action I am taking.

Gree, and many other game app companies, forget they offer a service towards consumers.
Nah, like many multinationals, they are probably of the opinion they offer a service towards their shareholders...
And because of that kind of thinking, it's not surprising there's hardly any brand loyalty among consumers anymore.
(heck, having more than 1 electronics device by the same brand is an exception for me)

[xWolfSlayerx]

Hey, great someone has the balls to do something against them! I have been lost as a paying customer for them already, just way too much B.S. for me to bear ... but you are actively doing something to fight for your rights and indeed, they seem to have knowingly mistreated and betrayed you and were hoping you'd just walk away and shut up.

It still gives me headaches watching all those naive K&D newbies, posting their surprise and disappointment about all those countless little or bigger bugs that cost them money and valuable time, but still they even throw more money and time after that, trying to compensate themselves for the lost 'armors'/'gems'/whatever! Unbelievable. Of course, no response from Gree in the public groups, let alone, via private channels. That's how their business model works these days - just add more useless b.s. 'features' to the game like pets, food, introduce much stronger armors and make them even harder to upgrade etc. to squeeze the existing customers for even more $$$, and on top of that, let the customers beta test their software without ANYTHING in return, most of the times not even with a compensation for all the losses they had to experience through those bugs. This is a shame, really the worst of a company, and I hope they will get what they deserve one day.

Oh, I'm just waiting for the day when they shut down and Knights & Dragons is handed over to another company, at least then we wouldn't have to worry about those ignorant scammers.

[SBBL Indigo]

Longbeard, I admire the fact you are trying to do something about this. My personal thought is Gree is completely out of its depth in terms of customer service, developers and management. They culled a ton of staff and shut an office, presumably in an attempt to save money, and in the process got rid of the ones who actually knew the game and the customer base. I have worked in offices before where they do not value knowledge and experience and get rid of longer serving staff in place of new people who cost less, but have no clue what they are doing. It's a false economy - as they saying goes, you pay peanuts, you get monkeys (I'm sure we have all seen the Gree Technical Support meme ;))

The support has been getting progressively worse. It was never great, but there was a time you would eventually get a fix and the person who responded would at least reply with a related response. I submitted a ticket regarding my missing ring and amulet from T3 milestones in the spirit/water raid on 19th December and am yet to receive a response. When I do, I fully expect a generic 'we do not detect an issue in our game log' response. Despite me having provided several screenshots supporting my claim.

I am at the point where I dare not even sign out of Game Center on my iPad for fear of losing my progress and most recent DFA+ armours. On my iPhone I am running 3 accounts, one of which is an EU account. As soon as I sign out of Game Center on that, it intermittently gives me a level 2 global account instead of my EU account and I have to reinstall the game 4-5 times to get it back.

I don't think the Customer Service team are doing this deliberately to upset us, they're probably paid a pittance, with high staff turnover and no training. This is 100% the fault of the management.

I wonder if we all got together and sent a mass complaint to Apple would we get anywhere. Presumably they are subject to the same rules as banks/bank card providers who have some culpability when goods are bought through their platform and not received.

[xWolfSlayerx]

Longbeard, I admire the fact you are trying to do something about this. My personal thought is Gree is completely out of its depth in terms of customer service, developers and management. They culled a ton of staff and shut an office, presumably in an attempt to save money, and in the process got rid of the ones who actually knew the game and the customer base. I have worked in offices before where they do not value knowledge and experience and get rid of longer serving staff in place of new people who cost less, but have no clue what they are doing. It's a false economy - as they saying goes, you pay peanuts, you get monkeys (I'm sure we have all seen the Gree Technical Support meme ;))

The support has been getting progressively worse. It was never great, but there was a time you would eventually get a fix and the person who responded would at least reply with a related response. I submitted a ticket regarding my missing ring and amulet from T3 milestones in the spirit/water raid on 19th December and am yet to receive a response. When I do, I fully expect a generic 'we do not detect an issue in our game log' response. Despite me having provided several screenshots supporting my claim.

I am at the point where I dare not even sign out of Game Center on my iPad for fear of losing my progress and most recent DFA+ armours. On my iPhone I am running 3 accounts, one of which is an EU account. As soon as I sign out of Game Center on that, it intermittently gives me a level 2 global account instead of my EU account and I have to reinstall the game 4-5 times to get it back.

I don't think the Customer Service team are doing this deliberately to upset us, they're probably paid a pittance, with high staff turnover and no training. This is 100% the fault of the management.

I wonder if we all got together and sent a mass complaint to Apple would we get anywhere. Presumably they are subject to the same rules as banks/bank card providers who have some culpability when goods are bought through their platform and not received.
I agree with this, the company has a lot of potential but silly mistakes by the people in executive positions is what caused the company to lose the potential. I think that getting rid of the people who occupy the executive positions will help them become a better company and with us to actually enjoy the game. Preferably english-speaking executives who have a fair understanding of management or a masters in business or the programming. They should also rehire the CS currently as it stands, the CS is atrocious, incompetent, useless, pathetic, and many more words and adjectives that I would prefer not to say.

[roookey1]

They have robbed me of armors and money twice, and also replied 'they can't find anything in the game log' every time each of which took me several emails in which I had to answer the same questions over and over again. Ridiculous.

Well, after the 2nd time, they had lost me as a customer. I'm an adult and don't enjoy to get 'played' by some arrogant company management a*holes who are in fact responsible for the mess that is called 'KnD'.

Luckily, better games are not hard to find on Google Play these days - also, games where you feel much more appreciated as customer. I'll never forget the month they called 'Customer Appreciation Month' though, that demonstrated pretty well - already a year ago! - how low they think even of their most loyal fans. And it didn't get better since then, it even got much worse! Frankly, with the disasters by then, who would have expected that to be possible?

[xWolfSlayerx]

They have robbed me of armors and money twice, and also replied 'they can't find anything in the game log' every time each of which took me several emails in which I had to answer the same questions over and over again. Ridiculous.

Well, after the 2nd time, they had lost me as a customer. I'm an adult and don't enjoy to get 'played' by some arrogant company management a*holes who are in fact responsible for the mess that is called 'KnD'.

Luckily, better games are not hard to find on Google Play these days - also, games where you feel much more appreciated as customer. I'll never forget the month they called 'Customer Appreciation Month' though, that demonstrated pretty well - already a year ago! - how low they think even of their most loyal fans. And it didn't get better since then, it even got much worse! Frankly, with the disasters by then, who would have expected that to be possible?

The 'Customer Appreciation Month' was a literal joke. You get crap and the daily reward system was the same as the one now. The only thing you got from it that even slightly makes it rewarding a cape and an AMA session where they pick the question and provide as vague answers as they possibly can, the questions could've literally be answered by a normal player. I'm glad it was over, two is enough. I think that the most rewarding gift that they can give us is if during 'Customer Appreciation Month', they announce their bankruptcy or Knights and Dragons are handed over to another company.

[SBBL Indigo]

They have robbed me of armors and money twice, and also replied 'they can't find anything in the game log' every time each of which took me several emails in which I had to answer the same questions over and over again. Ridiculous.



Got a response to my ticket finally. Doesn't take a genius to guess what it was... correct, they cannot find anything in the game log. Absolutely appalling. 3 weeks to be told I am a liar.

Why don't they go and look at their own Facebook page and forum and see that so many people are experiencing this issue instead of just closing the ticket for no reason and insulting their players. I see in Line chats around 20 times a day, no exaggeration, people saying with resignation "I had that armour/ring/amulet but Gree took it off me". You'd have more lateral thinking and common sense from a pigeon.

[Adisty]

Why don't they go and look at their own Facebook page and forum and see that so many people are experiencing this issue instead of just closing the ticket for no reason and insulting their players.

Answer: Too much work, and the people that lost their rewards are/will continue to pay, at least for awhile. Why would they put in the extra effort to actually look into the issue, maybe closing only a small amount of tickets a day, when they can close 1000s a day by saying "There is nothing in the game log to support your claim"? (Sad but true)

GREE doesn't care about it's customers, just cash flow. New people are downloading this game daily, and even if they only spend $1.99 (or whatever the cost of the starter pack is) that's still $1.99 more than they had. They lose long-time players (and huge spenders) due to issues and poor CS, but someone else will come along to take their place. If all of the top spending guilds decided to sit one out, non-spending guilds would probably spend like crazy to get to the top. It is an unending cycle as long as the game is active, regardless of playability (crashes, extended load times, account fallback, etc.).

[The Calling]

Answer: Too much work, and the people that lost their rewards are/will continue to pay, at least for awhile. Why would they put in the extra effort to actually look into the issue, maybe closing only a small amount of tickets a day, when they can close 1000s a day by saying "There is nothing in the game log to support your claim"? (Sad but true)

GREE doesn't care about it's customers, just cash flow. New people are downloading this game daily, and even if they only spend $1.99 (or whatever the cost of the starter pack is) that's still $1.99 more than they had. They lose long-time players (and huge spenders) due to issues and poor CS, but someone else will come along to take their place. If all of the top spending guilds decided to sit one out, non-spending guilds would probably spend like crazy to get to the top. It is an unending cycle as long as the game is active, regardless of playability (crashes, extended load times, account fallback, etc.).


If top alliances could gather the support of stop spending we may get the results we want. It has be a large enough amount of players stopping their spending. One or two or even 10-20 players wouldn't do a thing. Alliances have the power but they need to be strict and stand up. Those numbers would hurt Gree and then they have two choices:

1. fix the issues and provide better support
or
2. shut down.

The gamble is high for those who spend 100s of dollars on this game. Can they step away and help us make Gree change. I won't hold my breathe

[xWolfSlayerx]

If top alliances could gather the support of stop spending we may get the results we want. It has be a large enough amount of players stopping their spending. One or two or even 10-20 players wouldn't do a thing. Alliances have the power but they need to be strict and stand up. Those numbers would hurt Gree and then they have two choices:

1. fix the issues and provide better support
or
2. shut down.

The gamble is high for those who spend 100s of dollars on this game. Can they step away and help us make Gree change. I won't hold my breathe
Alliances have some power, but there are some Alliances that are too large to be called that, they are called an Empire. And with an empire, there are many Alliances and as Adisty had said, there will always be a never-ending cycle of this replaces that, etc. which would give GREE the continued confidence to do what they do which is to piss the player base off and none of our plans to sit out would work. The only way it would work is if there are no new players and EVERYONE doesn't participate in the Wars which is 50+ Million across BOTH platforms. Another plan would be to shut down and axe the game.

[SBBL Indigo]

Even if the major alliances sat out, as someone said above, there will be an opportunistic neutral guild or smaller alliance ready to jump in and compete and people will spend. Plus Gree knows they have us where they want us - even if we vetoed one war, people couldn't/wouldn't do it for more than one event. Look at the raid blitz - nobody cared when it started and it was cheap as chips. So they turn the screw and stick on much better rewards and the ultimate DFA for T3 and suddenly it's competitive and people are spending.

If those in Gree's Customer Service management had half the wit that their marketing people do, we wouldn't have such a huge problem.

I can live with being unable to max my pet I obtained in T1 any further than level 68 due to some weird blue line on its health bar. I can live with 'update required' and 'connecting'. I can deal with the wars appearing in the middle of a blitz. What I cannot and will not deal with is not getting my rewards then being accused of lying. I have enough gems for next T3 raid and the following war. After that I am not spending a penny more until I get my ring and amulet back. Not that Gree cares but whatever. Enough is enough.

[BunRieuCua]

I agreed with Adisty. "It's unending cycle...". And last few day they stopped falling snowflakes and reduced drop rate of beans. Gree is making game going down.

[SBBL Indigo]

I agreed with Adisty. "It's unending cycle...". And last few day they stopped falling snowflakes and reduced drop rate of beans. Gree is making game going down.

^ I think the snowflake event ended on 3rd January in fairness.

Agree on the beans and Loot Sense does not seem to make a blind bit of difference to anything in terms of bean drops or special attacks in Adventure mode in general.

[Lord P]

Green has been tinkering with the bean drop rate a few times already over the last few weeks. Usually the low bean drop rate would last a few hours but I think now they want to keep it where it is. It started on the last in-game update. In correlation to this I've almost completely stopped farming and I'll be happy with my pets as they are. Gree is hoping this bait and switch tactic will encourage people to spend gems on beans. I won't be one of them.

[SBBL Indigo]

Green has been tinkering with the bean drop rate a few times already over the last few weeks. Usually the low bean drop rate would last a few hours but I think now they want to keep it where it is. It started on the last in-game update. In correlation to this I've almost completely stopped farming and I'll be happy with my pets as they are. Gree is hoping this bait and switch tactic will encourage people to spend gems on beans. I won't be one of them.

They are probably trying to force us to spend on these random pet blitzes that appear with a few hours notice, and which start in the middle of the night for anyone in Europe (midnight to 8am UK time - great job Gree).

[Lord P]

They are probably trying to force us to spend on these random pet blitzes that appear with a few hours notice, and which start in the middle of the night for anyone in Europe (midnight to 8am UK time - great job Gree).
Clearly Gree is following economic rules of supply and demand. When the pets started you could get 4 pets per assorted bean in the hunting ground, then they switched it to 3. Before the last in-game update the beans were falling like crazy on the map levels. Now the beans are falling at a much lower rate. Furthermore I"m noticing less drops of high level pets in the hunting ground. Clearly they are tweaking this pet thing to gain more profits. I'm not falling for it.

[gardibolt]

Here's a new grievance. Check your Armorsmith to see whether Gree has stolen the materials you earned to craft epic boss armors. I have gotten mats for two or three of each since they became epic and now all but the most recent ten or so are gone. WTF? Is this a sign that DFA are about to be fuseable and they're taking away the means to do so? Very sleazy, Gree. Very sleazy.

[xWolfSlayerx]

Clearly Gree is following economic rules of supply and demand. When the pets started you could get 4 pets per assorted bean in the hunting ground, then they switched it to 3. Before the last in-game update the beans were falling like crazy on the map levels. Now the beans are falling at a much lower rate. Furthermore I"m noticing less drops of high level pets in the hunting ground. Clearly they are tweaking this pet thing to gain more profits. I'm not falling for it.
This is just like HM, ppl are gonna start complaining and when GREE gets enough of the complaints and have squeezed anough money from the player base, thay will revert it back to what they did previously and we will have the crazy drops again.

[SBBL Indigo]

This is just like HM, ppl are gonna start complaining and when GREE gets enough of the complaints and have squeezed anough money from the player base, thay will revert it back to what they did previously and we will have the crazy drops again.

True that ^ And we should all be grateful because they listened. Yea right.

I have done the last 2 pet blitzes T1 and as a result got myself a Tier 3, 3* pet. It's a pretty cool pet which does good damage, or at least it would be if it wasn't BROKEN. I got it to level 51 before the weird blue line appeared through its health bar and it wouldn't level anymore despite how many pets I fed it. Someone told me if I fed it a higher level pet then forced close, it would fix the issue. It still has the weird blue line but does level albeit at a ridiculously slow rate compared to normal (I gave up at level 61 as it was wrecking my gold amount). I have a ticket in. Let's see how that goes *sigh*.

[Silent follower]

True that ^ And we should all be grateful because they listened. Yea right.

I have done the last 2 pet blitzes T1 and as a result got myself a Tier 3, 3* pet. It's a pretty cool pet which does good damage, or at least it would be if it wasn't BROKEN. I got it to level 51 before the weird blue line appeared through its health bar and it wouldn't level anymore despite how many pets I fed it. Someone told me if I fed it a higher level pet then forced close, it would fix the issue. It still has the weird blue line but does level albeit at a ridiculously slow rate compared to normal (I gave up at level 61 as it was wrecking my gold amount). I have a ticket in. Let's see how that goes *sigh*.

I had the same problem with my 2* Tier 3 Spirit pet. It was showing the blue bar as far as you could scroll. I filed a ticket, but I actually did manage to max it. (No reply from Gree yet on the ticket even it is some weeks since I filed it...) The amount of enhancement points is ridiculous high already before level 60, and it must be even harder after it. I used only 1* gold pets, but still I had to level it twice (thrice?) before I reached 59->60. And yes the gold needed is high. I spent like 2m for maxing the 2* pet with only using 1* gold pets from level 35 onwards.

A 3* Tier 3 pet must be nice, as even my 2* Tier 3 pets do notable damage to opponents.

[Lord P]

True that ^ And we should all be grateful because they listened. Yea right.

I have done the last 2 pet blitzes T1 and as a result got myself a Tier 3, 3* pet. It's a pretty cool pet which does good damage, or at least it would be if it wasn't BROKEN. I got it to level 51 before the weird blue line appeared through its health bar and it wouldn't level anymore despite how many pets I fed it. Someone told me if I fed it a higher level pet then forced close, it would fix the issue. It still has the weird blue line but does level albeit at a ridiculously slow rate compared to normal (I gave up at level 61 as it was wrecking my gold amount). I have a ticket in. Let's see how that goes *sigh*.
Hey Indi, use two star pets on your 3.3 dragon. Everything else will level at a snail's pace. Finally got my 3.3 dragon maxed. Level 70 is between 5000-7000 points to level.

My level page also has the line in it. I think mine started when I first fused the 3.3 dragon. Doesn't seem to bother anything though.

[SBBL Indigo]

Hey Indi, use two star pets on your 3.3 dragon. Everything else will level at a snail's pace. Finally got my 3.3 dragon maxed. Level 70 is between 5000-7000 points to level.

My level page also has the line in it. I think mine started when I first fused the 3.3 dragon. Doesn't seem to bother anything though.


Got no 2* pets left :( Back to farming. Thanks for the tip :D

[cafedecoy]

If top alliances could gather the support of stop spending we may get the results we want. It has be a large enough amount of players stopping their spending. One or two or even 10-20 players wouldn't do a thing. Alliances have the power but they need to be strict and stand up. Those numbers would hurt Gree and then they have two choices:

1. fix the issues and provide better support
or
2. shut down.

The gamble is high for those who spend 100s of dollars on this game. Can they step away and help us make Gree change. I won't hold my breathe

I remember some conversations about boycotting.... then holiday sale happened.

:rolleyes:

[roookey1]

right on the spot, cafedecoy! :)

Happy is the one who managed to build a bridge between frustration and sale offers, and who also manages to not behave like a junkie anymore.

I somehow did the trick to remember my anger and annoyance about how they are dealing with us for a few sales and chest announcements in a row - and since then am relieved. I gave GM position to someone else and only support my guild during the major events since. Great! I don't even consciously look at all those announcements anymore, it just doesn't interest me. Once my armors have been devaluated to garbage by Gree, I'll happily delete the software from my device.

It feels so good and warm inside my heart, my self-esteem got back to normal since I decided not to pay money to a company who doesn't treat me respectful as a customer.

[cafedecoy]

right on the spot, cafedecoy! :)

Happy is the one who managed to build a bridge between frustration and sale offers, and who also manages to not behave like a junkie anymore.

I somehow did the trick to remember my anger and annoyance about how they are dealing with us for a few sales and chest announcements in a row - and since then am relieved. I gave GM position to someone else and only support my guild during the major events since. Great! I don't even consciously look at all those announcements anymore, it just doesn't interest me. Once my armors have been devaluated to garbage by Gree, I'll happily delete the software from my device.

It feels so good and warm inside my heart, my self-esteem got back to normal since I decided not to pay money to a company who doesn't treat me respectful as a customer.

do you still play the game tho?

[roookey1]

I'm still supporting my guild, but don't participate in the events anymore (I wonder how many hours of my life I have already saved by that by now!) and especially don't spend money anymore.

When my armors will have been too devaluated by the (imho recently much stronger) inflation, I'll completely pull out ... I'll make a video of uninstalling K&D from my device and share it here :D after that, feel free to join my "Anonymous K&D addicts" program, no worries, it's only 3 steps and doesn't require prayers :)