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View Full Version : ALARM 10% of our droid user can't get in the game after last update!



Yahoo
11-20-2015, 12:25 PM
You Gree launched a new version 5.2.4 with new features that don't work yet. 10% of our droid users can't get in the game!
They tried to reload older version but since this morning, they, and those that where careful enough not to upgrade yet get the message please download the latest version of modern war! Sort out these terrible problems before you force to update!
And this just before WD! A lot lot of angry faithful customers here cursing a some say will be first WD in 2-3 years they are forced to mis.
All these players are on good rather recent devices.

The players on the oldest no longer supported versions got shut out without pre warning btw and are stuck not getting a chance to transfer or link to other. "Your device isn't compatible with this version" 5.2.0 was working for them. Why not give the warning they can't update, stay on the older version and look for a solution/new device.

Yahoo
11-20-2015, 12:51 PM
Old Android versions*

beerandbones22
11-20-2015, 01:27 PM
Yep I'm completely locked out now droid. It worked for awhile but no more. Force download was pretty stupid when it is clearly a disaster of an update. Thanks for the time away gree u are about to lose another paying customer because I won't wait around long as the game was on my last nerve anyway, well done.

Agent Orange
11-20-2015, 01:43 PM
On top of that they server pushed the update so many had no choice at all. This is not the first time they have done this btw.

Yahoo
11-20-2015, 02:15 PM
Not just a question of an automatic update ... There is no choice at all. If you are not on the latest version it says you have to update, you can't start.

elangomatt
11-20-2015, 02:30 PM
Has anyone tried figuring out if maybe only older versions of Android are being affected at all? There has to be some sort of pattern to be figured out about the devices that aren't working.

Every time an update screws up one platform or the other I am doubly glad that I have my account connected to both Android devices as well as an iOS device.

VSH
11-20-2015, 02:41 PM
I'm on IOS and I've been locked out for 24 hrs. Can't update, can't load, can't connect....

truthteller
11-20-2015, 04:21 PM
update and event are working as intended...................which is to force those able to play the WD event to use extra GOLD in order to maintain RANK

do you guys really think this was an error on gree's part?? pfff

ezmunie
11-20-2015, 07:44 PM
Many of my guys are locked out as well. Can't load the game after last update. They've tried everything to no avail. Please give us some answers on what our guys can do to get back in the game. thanks

2000y2k
11-20-2015, 07:52 PM
Sorry guys. A US holiday starts next Thursday so everyone is on vacation at home rather than on vacation at the office.

Expect a response in a few weeks asking if you are still having issues.

levelhead
11-20-2015, 11:40 PM
You really think gree care anymore. Just put in a ticket and wait a few weeks for a standard out if date reply. This game used to be a joke with all the glitches. But this is beyond that now. Everytime they do something its messed up. And the lack of response just goes to show that things are not OK in the office. Must be such a joy working for gree. Just feel sorry for all the gamers that wish to play. Hope gree sort it soon so you can get back in.

alexmodernwar
11-21-2015, 12:30 AM
Yep Android here, was working ok then in war swapped to my second account and just sticks at the half way bar, deleted game, and cleared cache but cannot login anymore, cannot even get in to submit ticket

HellRaizer
11-21-2015, 12:41 AM
Yep Android here, was working ok then in war swapped to my second account and just sticks at the half way bar, deleted game, and cleared cache but cannot login anymore, cannot even get in to submit ticket

You can submit a ticket here - https://games.gree-support.net/hc/en-us/requests/new

giz
11-21-2015, 01:09 AM
I'm android myself and games working fine (must have forgot about me) however we have several members locked out atm since the update come on tree I know it's a lot to expect a game that works on a regular basis, but ffs every bloody event now

Rant over for now!

Mrs Cash
11-22-2015, 10:33 AM
Occasional login burps here and there, but nothing that gets my blood pressure sky rocketing. Yet.

Edit1; I take that back...my base keeps failing to load, hard to upgrade when there is nothing there. At l east the collect button appears. Rivals bases not loading either. Smh...

Edit2; Rebooted device, and bases are loading. Temporary fix, I am sure, but better than nothing.

killing fields
11-22-2015, 12:52 PM
Day 5 now without mw . I mailed gree several times ans only get 1 automatic mail back 3days ago . I have learned one thing,that there is a live after mw��

Laurence1
11-23-2015, 08:29 PM
Invasion is not a bad game lol

Yahoo
11-24-2015, 03:33 PM
Players still locked out. 5 days now.... No reaction or fix from Gree

steelhead
11-24-2015, 04:06 PM
Can someone inform me how i can ask for a refund at google play? Still locked out, since the latest forced update. Hmmm, how would you call it, if a male forced himself up to a female. Anyway, been here for over 3 years. Send a ticket, using one of the mails. Nothing yet. There is a point when you say: enough is enough. So, if someone would be kind enough to instruct me for a refund at google play. Thanks in advance.

Malvyn
11-24-2015, 07:45 PM
Cannot login to game for few days seems no action from Green
....pls return my spending. I'm quiting.

iflem77
11-25-2015, 04:29 PM
Cannot login to game for few days seems no action from Green
....pls return my spending. I'm quiting.

This is so annoying. These fixes should be tested, but clearly they are not. My game is also screwed for over a week.

twinland
11-25-2015, 05:06 PM
Why is gree not responding to any posts or all tickets are being replied as

Thanks for contacting GREE Support! We apologize for the delay in reply to your initial ticket request. Please let us know if you are still experiencing an issue in-game, and if so please feel free to reply to this email. One of our specialists will be happy to assist you.

If the issue has since been resolved, please feel free to disregard this email.

Best Regards,

GREE Support

Is anyone doing anything about the users being locked out? I know our leader and another factions leader is locked out and recieved same response as above. A solution would be nice

J-manKometh96
11-25-2015, 09:59 PM
There are millions of reasons for a company to be this bad. Namely, each and every dollar that people have paid them for junk products. If people paid you for crap work, would you really care about doing things right?

killing fields
11-26-2015, 06:59 AM
More than 7days i cant start the game . Gree only send an automatic email back and thats it nothing more from them . I realy think that this is an problem what they cant fix . So now back to game of war i can spend more on that game ��

Brown Out
11-26-2015, 08:56 AM
Black Friday is tomorrow. Get a good deal on an Apple device....boom! Back in the game.

truthteller
11-26-2015, 11:22 AM
Black Friday is tomorrow. Get a good deal on an Apple device....boom! Back in the game.

I have a couple of teammates on iphoce 6 and 6s+, they both locked out, so is not a device problem

Agent Orange
11-26-2015, 11:38 AM
Black Friday is tomorrow. Get a good deal on an Apple device....boom! Back in the game.

IOS devices are not much better and if you go for an iPod you are likely to be screwed on the next IOS update.

The reality is the log in issues everyone is experiencing is getting worse across both platforms with no resolution in sight so it is pretty stupid to waste money on any device on either platform in the hope that this game will get sorted out and work.

For those with Macs running OSX 10.8 or better Bluestacks current release works with current broken version of MW to some degree in other words you can limp along but who knows how long this will last.

The Windows version works as well, and for the record if this is the only way for those locked out to have any chance of getting back into the game and being able to spend I think it prudent to not try and block this work around as was done in the past.

Brown Out
11-27-2015, 09:12 AM
IOS devices are not much better and if you go for an iPod you are likely to be screwed on the next IOS update.

The reality is the log in issues everyone is experiencing is getting worse across both platforms with no resolution in sight so it is pretty stupid to waste money on any device on either platform in the hope that this game will get sorted out and work.

For those with Macs running OSX 10.8 or better Bluestacks current release works with current broken version of MW to some degree in other words you can limp along but who knows how long this will last.

The Windows version works as well, and for the record if this is the only way for those locked out to have any chance of getting back into the game and being able to spend I think it prudent to not try and block this work around as was done in the past.

I'm on Ipod Touch running 7.1.2

No problems here. Never was of fan of "upgrading", always seemed to cause more problems. I hear the new emoticons are pretty cool though.

DEWIN NUTTIN
11-27-2015, 10:47 AM
I'm on Ipod Touch running 7.1.2

No problems here. Never was of fan of "upgrading", always seemed to cause more problems. I hear the new emoticons are pretty cool though.

Now I must offer an AMEN to your aversion to upgrades.

I DEW the same.

chief tase
12-01-2015, 08:27 PM
You're invited to my new group "Android Locked Out" on GroupMe. https://groupme.com/join_group/18173858/nSsxsf

Agent Orange
12-02-2015, 06:25 AM
Good idea, just joined....

I have a funny feeling this is related to the same problems we had on IOS early this year where many were suddenly locked out.

Cannot Connect To Server
12-02-2015, 05:18 PM
only reply i got after 8 days? was am i still hvn an issue? reply starts new ticket... if they just unblock v5.2.0 ppl cld get in while gree try fgr out what they messed up. skip tutorial button wld be nice too.

they said if everyone upgrades aos to beyond v4.0.3 bugs wld be fixed... hello i thk theres a few hundred new ones.

how long does it take 1 staff to recover 1 game? how many games are lost so far? why did gree not learn from previous mistakes?

DO NOT RELEASE UPDATES ON A FRIDAY.

DO NOT RELEASE BEFORE WD.

DO NOT BLOCK PREVIOUS VERSIONS WHEN THE CUSTOMERS ARE THE BETA TESTERS.

DO NOT FEED THEM AFTER MIDNIGHT.. oops thats a movie line?

Brown Out
12-02-2015, 05:42 PM
I've been playing the game for 4 years and only sent in two tickets.

First time was when Funzio still ran the game. I accidently sold a Movie Theatre in Crime City...it was quickly replaced.

Second time was after GREE took over. I accidently sold an Ore Mine in Modern War ...it was quickly replaced.

Both times were my fault.


Guess I've just been lucky to not have any serious issues.


BTW...I've heard they don't replace deleted buildings anymore.

WBS
12-02-2015, 06:29 PM
I've been playing the game for 4 years and only sent in two tickets.

First time was when Funzio still ran the game. I accidently sold a Movie Theatre in Crime City...it was quickly replaced.

Second time was after GREE took over. I accidently sold an Ore Mine in Modern War ...it was quickly replaced.

Both times were my fault.


Guess I've just been lucky to not have any serious issues.


BTW...I've heard they don't replace deleted buildings anymore.

You are the luckiest man alive. I rarely bother anymore as Gree doesn't answer it fix anything. I just sent ticket in 5 days ago about not receiving my gold from being promoted, still haven't heard a peep.

Brown Out
12-03-2015, 12:35 AM
I just sent ticket in 5 days ago about not receiving my gold from being promoted

I assume you mean "ranking up"?

I probably wouldn't even notice something like that.

Cannot Connect To Server
12-06-2015, 11:31 AM
well it was just same copy paste reply and close ticket everyone else got.

more ppl now cant get in game.. ppltalking they got new device did transfer now hv no game and course even if they send a ticket gree too busy ignoring the thousands of other tickets.

greesaid this update wld fix bugs from old but bugs still thr... errors still there... etc

nothng was fixed as we knew it wldnt be.

i just dont thk they know how.

WBS
12-07-2015, 03:10 AM
I assume you mean "ranking up"?

I probably wouldn't even notice something like that.

Yes ranking up or promoted, same thing. I noticed because I quit buying gold long ago, I can't get free gold anymore, and when 10 comes my way and my gold counter still says 0, it's easily noticed.

Agent Orange
12-07-2015, 05:59 AM
You are the luckiest man alive. I rarely bother anymore as Gree doesn't answer it fix anything. I just sent ticket in 5 days ago about not receiving my gold from being promoted, still haven't heard a peep.

Nope he's a troll, probably works or worked for gree.

HellRaizer
12-07-2015, 10:03 AM
Nope he's a troll, probably works or worked for gree.


Careful you don't get banned saying that lol

Cannot Connect To Server
12-07-2015, 02:52 PM
wow why do ppl on here diss other ppl so much?

and with the ultimate insult too. its part why so many dont post anymore.

if i worked for gree my base wouldnt be at level 2 with 2 shyte buildings on it and when it was working before the stupid flippingupdate it would be in the quads and not under a T.

i like many stopped posting as much cos thr wasnt much point greedy dont fix anything they rob all players they havent cared about anything but the rich top players in years and back few months ago thr was so much fighting and dissing on the forums its just wasnt worth reading.


we all like playing this game for whatever stupid reason and yes it is stupid to be up 2/3/4am to try hit deploy etc but we still play and get smacked by grees faulty updates and service while they rob our data and your banks if u buy gold.

gree just laugh at us all while they sun it up and pocket every dime off players for useless cartoons of tanks etc that u can never own.

all these so called freegames are fixed and rob ppl and families too kids buying virtual cr.p for their games. gold is just a deep pocket cheat that gree and other companies will never stop exploiting people.

if I was at gree. the game would never hv gone off on this tangent and the game wld flipping work!

i believe if u worked thr and many others here then it wld work too. gree managers etc hv no clue but put out the same ltqs and events over and over while trying to think of what they can do to get ppl to buy useless cartoons.

when they shld be listening to their customers and fixing the bugs.

but they dont listen and they dont fixstuff except for allthe gold buttons... no matter the bugsor force closes no matter what doesnt work the gold buttons always do even when u know u nvr flpng touched it.

were just mugs for keep playing what used to be a good game.

DEWIN NUTTIN
12-07-2015, 03:21 PM
wow why do ppl on here diss other ppl so much?

and with the ultimate insult too. its part why so many dont post anymore.

if i worked for gree my base wouldnt be at level 2 with 2 shyte buildings on it and when it was working before the stupid flippingupdate it would be in the quads and not under a T.

i like many stopped posting as much cos thr wasnt much point greedy dont fix anything they rob all players they havent cared about anything but the rich top players in years and back few months ago thr was so much fighting and dissing on the forums its just wasnt worth reading.


we all like playing this game for whatever stupid reason and yes it is stupid to be up 2/3/4am to try hit deploy etc but we still play and get smacked by grees faulty updates and service while they rob our data and your banks if u buy gold.

gree just laugh at us all while they sun it up and pocket every dime off players for useless cartoons of tanks etc that u can never own.

all these so called freegames are fixed and rob ppl and families too kids buying virtual cr.p for their games. gold is just a deep pocket cheat that gree and other companies will never stop exploiting people.

if I was at gree. the game would never hv gone off on this tangent and the game wld flipping work!

i believe if u worked thr and many others here then it wld work too. gree managers etc hv no clue but put out the same ltqs and events over and over while trying to think of what they can do to get ppl to buy useless cartoons.

when they shld be listening to their customers and fixing the bugs.

but they dont listen and they dont fixstuff except for allthe gold buttons... no matter the bugsor force closes no matter what doesnt work the gold buttons always do even when u know u nvr flpng touched it.

were just mugs for keep playing what used to be a good game.

Its never TOO late to come into the light, mate.

Others have been preaching your wisdom for years.

Its good to know that people are beginning to WISE up.

Merry Christmas, mate.

WBS
12-07-2015, 04:59 PM
There is no reason to stay up late for the game man.

jester703
12-07-2015, 07:02 PM
FYI for droid users. Backup or copy and save funzio folder located in your sdcard0 folder. If your games gets stuck again you don't have to go through the tutorial and create a new mini again. If game gets stuck loading, uninstall game and delete funzio folder in sdcard0. Reinstall game - DO NOT OPEN game. Copy backup funzio folder into sdcard0. Open game and it should take you back to your account