Lord Vyper
08-13-2015, 01:11 AM
Yes I know I shouldn't open this thread and do what I do here but I have to do this for my friend and guild mate Lord Jim who is already banned for 3 weeks.
Like already posted his account was banned and since the beginning of this cycle he gets the message 'There is an issue with your account. Please contact en-support@gree.net for help.
What he did... to get the answer on his ticket #2569260 saying that his account is banned because of 'violating our terms of service' and that the account ban is permanent. He explained that it was because of a game bug at the beginning of the last battle (I reported in the closed thread already. He didn't get any further information and Sirius and Assault and Flattery told here in the thread that there will be looked into it internally and my original thread was closed.
Lord Jim got also a mail that someone will look into his account now.
Today he got this (as so far final answer):
Thanks for the messaging the Kingdom Age Support Team.
Unfortunately, due to an increased amount of reports to our team we have been unable to get to everyone in a timely manner that everyone deserves.
We have issued fixes for some of the issues players have let us know about so please make sure you have the app updated.
If you are still needing an issue resolved, please send in another ticket and our team should be able to get to your request now.
Regards
And yes.... his account is still banned and nothing has changed. And of course he did all upgrades!
This answer is outrageous. And unacceptable. It demanstrates again why so many customers are frustrated when they contact the support. It proves that the one who wrote the last answer from gree doesn't know what has happened - obviously he wrote this answer without even reading the first mails that belong to this ticket.
Lord Jim already missed the whole cycle and I'm really sad but knowing gree-support for years now I fear he will also miss the battle - banned for a reason gree didn't told him till today - helpless because obviously support doesn't really care.
I'm deeply frustrated and feeling helpless - that's the reason why I open this thread. But still hoping that my friend will get the help he deserves so that he finally can battle again with us.
Like already posted his account was banned and since the beginning of this cycle he gets the message 'There is an issue with your account. Please contact en-support@gree.net for help.
What he did... to get the answer on his ticket #2569260 saying that his account is banned because of 'violating our terms of service' and that the account ban is permanent. He explained that it was because of a game bug at the beginning of the last battle (I reported in the closed thread already. He didn't get any further information and Sirius and Assault and Flattery told here in the thread that there will be looked into it internally and my original thread was closed.
Lord Jim got also a mail that someone will look into his account now.
Today he got this (as so far final answer):
Thanks for the messaging the Kingdom Age Support Team.
Unfortunately, due to an increased amount of reports to our team we have been unable to get to everyone in a timely manner that everyone deserves.
We have issued fixes for some of the issues players have let us know about so please make sure you have the app updated.
If you are still needing an issue resolved, please send in another ticket and our team should be able to get to your request now.
Regards
And yes.... his account is still banned and nothing has changed. And of course he did all upgrades!
This answer is outrageous. And unacceptable. It demanstrates again why so many customers are frustrated when they contact the support. It proves that the one who wrote the last answer from gree doesn't know what has happened - obviously he wrote this answer without even reading the first mails that belong to this ticket.
Lord Jim already missed the whole cycle and I'm really sad but knowing gree-support for years now I fear he will also miss the battle - banned for a reason gree didn't told him till today - helpless because obviously support doesn't really care.
I'm deeply frustrated and feeling helpless - that's the reason why I open this thread. But still hoping that my friend will get the help he deserves so that he finally can battle again with us.