Never get the email with code

[amorain]

Ok so I bound my account on my old device to my email. Now I'm on a new device. I install the game, go to where you put in the email, do so but the email NEVER comes. So I have no code to put in to retrieve my account.
I've asked Customer Support for help but all they tell me is to re-install. They've told me that twice already and don't listen when I say that I have done that. They did tell me to use that email and bind it to the new game on the new device but wouldn't that unbind it from the account I used it for and am trying to retrieve

Should I just give up in getting my account and Knights back?

[SBBL Indigo]

Ok so I bound my account on my old device to my email. Now I'm on a new device. I install the game, go to where you put in the email, do so but the email NEVER comes. So I have no code to put in to retrieve my account.
I've asked Customer Support for help but all they tell me is to re-install. They've told me that twice already and don't listen when I say that I have done that. They did tell me to use that email and bind it to the new game on the new device but wouldn't that unbind it from the account I used it for and am trying to retrieve

Should I just give up in getting my account and Knights back?

Don't give up - maybe PM Relic your ticket number and explain you have tried several times and are getting nowhere. She is very helpful :)