Moderators!!!! Where are you guys?!?!?!

[Weakling]

Please respond to the forums!!!!

What else do you expect about your role than being here to carry our messages to gree?????

There are a few of you, yet no response since yesterday!!!!!

[legalious]

We do forward issue threads to the Community Managers. We just can't force them to reply.

[Weakling]

That is expected of your roles. You and the rest could have done a little better by even pretending to show a little presence at our questioning.

No, you cannot force them to answer, but I am sure you will have a direct line. If not leave a line for us to reach them.

This series of incompetent programming is akin to commercial fraud by Gree. I spent a cartloads of money and didn't get my product as promised. That applies to everyone who didn't receive the rewards as promised.

[Elendar]

A post from the Mods saying you have forwarded this on to Community Managers is a start at communication.

[legalious]

A post from the Mods saying you have forwarded this on to Community Managers is a start at communication.

This type of communication had occurred before. They would be harassed for a generic reply and for not having a solid answer to their question. I would rather not use a generic reply and would like to be familiar with the situation beforehand.

[Weakling]

Fine. Let it be clear that I am accursing Gree of not delivering its promised product after I have paid a significant amount of money for it.

This is a situation that affects a large group of players participating in this war (notwithstanding the previous wars).

I am demanding a proper answer from the operators who should be answering our tickets. They have not reverted on any scale on this major performance failure to delivered their said product.

Carry the message to them. Thanks.

[Crazy Canuck]

I was one of the lucky ones to get rewards but know of many top players that didn't get rewards.

You would think gree would be in a rush to get this fixed since pissing off your big spenders is never a good business plan

[legalious]

Have you sent in a ticket for your issues with rewards and functions of the game? If no one reports and issue, then the developers most likely wont see it occurring.

If you feel like your ticket is being overlooked, then I would send a PM to Clementine, Relic or Bolt.

[Crazy Canuck]

Lots of tickets sent. They should be flooded with them

[legalious]

Lots of tickets sent. They should be flooded with them

Sending in multiple tickets for the same issue will only delay or even halt the response time for your tickets. Please keep them all together, that way you are not spamming their system.

[Karatefrog]

Has anyone even received a response from their tickets? I know that nobody in my guild has.

[Vile Lynn]

Sending in multiple tickets for the same issue will only delay or even halt the response time for your tickets. Please keep them all together, that way you are not spamming their system.

Ugh, he meant from multiple customers, not multiples from him.

[Lord Vyper]

Sending in multiple tickets for the same issue will only delay or even halt the response time for your tickets. Please keep them all together, that way you are not spamming their system.

The problem is that Gree spams us with bugs - none of my members has got an answer for his ticket - same for my ticket with not counting guild-wins

[legalious]

The problem is that Gree spams us with bugs - none of my members has got an answer for his ticket - same for my ticket with not counting guild-wins

I would send your ticket number to Relic, Clementine or Bolt and ask for them to review your ticket. This way, they will make sure that it is not overlooked.

EDIT*
Bolt had commented that they know of the issue with Emerald War and are working on it:

Apologies for the late response, the engineers became aware of this yesterday and are investigating. Unfortunately I don't have more info than this but I will update you as soon as I hear anything else.

[Vile Lynn]

Why bother sending PMs to Community Managers when they ignore or don't read their PMs?

Or are they bias and only read & reply to "special" customers?

Uh huh... that's what I thought.

[Bolt]

Fixing the rewards issue is of very high priority, I will update this (http://forums.gree.net/showthread.php?116667-Missing-Emerald-Guild-Rewards/page2&p=1517290#post1517290) thread when I learn more.

[Crazy Canuck]

Ugh, he meant from multiple customers, not multiples from him.
Yes that's what I ment. With amount of players affected gree should be flooded with tickets.