iOS users iphone 5 MW 5.2 DO NOT UPDATE

[Dal7691]

Just updated to latest version 5.2 now unable to load game loads screen shows my base game centre says welcome back then throws me out of game I'm on iPhone 5 OS 8.2 so from updating hoping to get rid of the crap pop ups and lag to even worse lag Unable to play game. Have deleted and reinstalled and rebooted device. Another fine Gree mess

[ju100]

Just updated to latest version 5.2 now unable to load game loads screen shows my base game centre says welcome back then throws me out of game I'm on iPhone 5 OS 8.2 so from updating hoping to get rid of the crap pop ups and lag to even worse lag Unable to play game. Have deleted and reinstalled and rebooted device. Another fine Gree mess

Same here...

[Bolt]

Just updated to latest version 5.2 now unable to load game loads screen shows my base game centre says welcome back then throws me out of game I'm on iPhone 5 OS 8.2 so from updating hoping to get rid of the crap pop ups and lag to even worse lag Unable to play game. Have deleted and reinstalled and rebooted device. Another fine Gree mess



Same here...

Please send a support ticket in. Some of us here in the office updated and we have not run into issues so we will need more information to investigate and fix asap. Thank you.

[ju100]

Please send a support ticket in. Some of us here in the office updated and we have not run into issues so we will need more information to investigate and fix asap.

Should I send the support ticket from the in-game help? oh wait!
Nah, I can send it from the one I sent 2 days ago, changing the subject I guess...
But would it get really solved in no time? I don't think so.
Thanks for your fast reaction though Bolt.

[Nick416]

I updated just can't get gold for video

[killbillbst]

Works ok here

[good gawd noooo]

member of my team also updated and is locked out

[HellRaizer]

Should I send the support ticket from the in-game help? oh wait!
Nah, I can send it from the one I sent 2 days ago, changing the subject I guess...
But would it get really solved in no time? I don't think so.
Thanks for your fast reaction though Bolt.

You don't need access to the game to submit a ticket.. Can done online

https://games.gree-support.net/hc/en-us/requests/new

[ju100]

You don't need access to the game to submit a ticket.. Can done online

https://games.gree-support.net/hc/en-us/requests/new

Thanks HR, was just playing stupid, already sent, maybe less politely than usual though...

[Dal7691]

Please send a support ticket in. Some of us here in the office updated and we have not run into issues so we will need more information to investigate and fix asap. Thank you.

Unfortunately unable to log a ticket as unable to get in game perhaps Bolt you could give me an e:Mail address to log the problem via and te me what information is required

[legalious]

Unfortunately unable to log a ticket as unable to get in game perhaps Bolt you could give me an e:Mail address to log the problem via and te me what information is required

There are only 2 ways to send in support tickets.
The first way is from the in-game support feature. The second is to create a support ticket on the web via here: https://games.gree-support.net/hc/en-us/requests/new

[Big John]

My game crashing now.

[ju100]

My game crashing now.

So, is it how it all ends?

[Danger Mouse]

So, is it how it all ends?

This game fell off the cliff a fair while back. This is just bouncing off the rocks on the way down.

[DEWIN NUTTIN]

Android continues to limp along unaffected.
If you've linked your games, play on your droid.

My iOS update worked, but I DEW feel your pain.

[ju100]

If only they would test a little bit everytime they deploy anything...

[Big John]

It was working till I tried to buy a new unit, no idea if that is significant.

[ju100]

I have one too

[ju100]

I'll go sell it on droid

[ju100]

Nope, sold it, lost 550M, still crashing.

[Big John]

Data push, still crashing.

[DEWIN NUTTIN]

Data push, still crashing.



Nope, sold it, lost 550M, still crashing.


I am so sorry for both of you and any other innocent players who may have been bamboozled, again!

This is so unnecessary.

[Big John]

I only updated on one device but if this is how it ends then I have enjoyed the journey.

[KillerDriller]

I updated just can't get gold for video

No gold for videos here either. I watched a couple to test but no gold.

[Officer material]

Too late for me, can't get in or long enough for account to load. Tried to get in on iPad mini the same player, I have 3 accts, and now can't get into iPad mini either. This stinks!

[Officer material]

No gold for videos either for me tried in 2 different iOS devices.

[Officer material]

Please send a support ticket in. Some of us here in the office updated and we have not run into issues so we will need more information to investigate and fix asap. Thank you.

I wrote a ticket. Also can't find my new LTB that was within 1 hr of finishing on all 3 accounts. No videos for gold, locked out of 1 account completely, other keep getting session error and throws me out. Can't get into 3rd account because can't switch between accounts with the one that keeps getting thrown out. Very frustrating.

[J-manKometh96]

This game fell off the cliff a fair while back. This is just bouncing off the rocks on the way down.

This right here. Best way I've heard it described yet.

[Rolinz]

I updated early on my iPhone 6 and regretted it. Nothing looked right. The game would load but there were display glitches everywhere. The game was unplayable and decided to take a break.

Later in the day, not sure but I saw at least 1 data push and not sure if another one a few hours later. I could be mistaken.

Now display glitches are gone, everything looks like it should be working and a few good things I have found so far:

1. COMMAS! I can see commas now in the stats which makes reading the numbers so much easier! They actually got this right and working in less than 1 year.

2. The "SPECIALS" under Inventory has been cleaned up!

3. My stats went back to normal to the way it was before downloading the update to MW Client. After the DATA PUSH, it seems to have corrected that "Display Glitch".

So far, those are the ones I have seem to notice so far.

If it helps to those locked out, uninstall MW and then restart your device before re-installing MW. Open MW and hope it does another DATA PUSH. I think that might have been the correct "DATA PUSH" that fixed my initial problem with the new MW Update.

I hope that helps.

[Apollo13]

Same, can watch vids but don't get the free gold that comes with it... Am on iPhone 6+ with the latest iOS as well. But can get in game.

[Rolinz]

It also fixed the Rank Insignia.

[Sheldor Sir]

updated last night was working fine load once this morning now nothing GrreeD dev's U R useless

please give as many I factions as u like

tried uninstall/reboot/reinstall nothing last thing I did before it crashed was upgrade hospital ship now game is in ICU !!!!!

[rutty]

Avoided updating. Thanks for the warning.

I've noticed that the 'next goals' fix actually works without the new version of the app, so must be a backend update.

*edit* argh! looks like my app did update after all (but is working - for now)

[Big John]

I have 3 accounts linked and getting kicked on one, could it be a Game Centre issue?

[robmurphy]

Working absolutely perfectly for me on my iPhone 6 and iPad mini.

Good update.

[Danger Mouse]

I have 3 accounts linked and getting kicked on one, could it be a Game Centre issue?

Surely not, because they would have learnt last time it was a Game Centre issue. Gree always learn from past mistakes.

[carl9764]

Just done update on iphone 5S and works fine for me.

[Danny123]

Not getting loot prizes for hitting Boss

[rutty]

We have commas people - COMMAS.

Best update ever. All hail the comma seperator

[Big John]

Decided to update my other 2 devices, iPhone 4 ok but lagging so tried iPad but kicking me out too, lol

[rutty]

Doesn't seem to be any particular platform causing the issue. I'm on 5s/iOS 8.3 and it's fine but others on same iOS are having issues.

[Big John]

I'm guessing it's a Game Centre issue.

[Agent Orange]

Scratcher is causing a crash into an endless loop and bricked iPad 2. At least when the scratcher barfed in the past it cleared itself and you could continue but now we are stuck in ground hog day.

[Agent Orange]

Haaa you guys are inbelievable. Ok cleared the scratcher by logging in via non updated device, now the app crashes when I get to my base! Shakes head, WTF do you guys call beta testing, try a couple of devices and say it's ok? Unbelievable.

[Big John]

My main account on Game Centre is crashing but worked ok on my other 2 accounts but now I've updated I can't play on iPad or mini but iPhone 4 works ok but slow.

[jackoh]

Same problem after buying hospital ship

[jackoh]

Me too after buying hospital ship this morning.

[Rickdee]

Going on 15 hours not being able to open app since the update... Come on Gree, do something right will ya

[killbillbst]

Works fine for me iphone 5S ios 9 :cool:

[Tee]

Just updated. Seems to be working right. Commas are nice.

iPhone 5s

[Big John]

Is the update working for anybody with linked accounts?

[Tee]

Yes it's working with my linked accounts. Just switched through 6 and back to main without a problem.

[Web323]

Still not working.......

[DEWIN NUTTIN]

Is the update working for anybody with linked accounts?

Unfortunately, it worked for me and all of my linked accounts which include iOS and Android.

[Bolt]

This issue is still being worked on, my apologies to anyone who is affected. I will update on this thread when I learn more.

[Tee]

Unfortunately?

You must have looked at doing the update as I did. I figured if it works, cool. If it locks me out, a welcome reason to abandon ship. :)

BTW, videos are also working but still have to click the faction link to get the gold payout.

[Pestkiller]

Worked on mini Air & iphone6, not working on ipad3. Loads, pauses about 3-5 seconds & closes. Very frustrating.

[ju100]

This issue is still being worked on, my apologies to anyone who is affected. I will update on this thread when I learn more.

Any compensation in sight?
Couldn't finish previous iLTQ, falling behind on LTB, behind on current iLTQ, getting raiding notification, no farming for RB, probably out for FL too...

[DEWIN NUTTIN]

Unfortunately?

You must have looked at doing the update as I did. I figured if it works, cool. If it locks me out, a welcome reason to abandon ship. :)

BTW, videos are also working but still have to click the faction link to get the gold payout.


Yes, that's exactly why I did the update.
Unfortunately, the things I wish to fail, usually succeed.
The things I wish to succeed, they fail.
The story of a wretched, worthless bum, my life. LOL

[Web323]

Any compensation in sight?
Couldn't finish previous iLTQ, falling behind on LTB, behind on current iLTQ, getting raiding notification, no farming for RB, probably out for FL too...

They won't do anything

[HellRaizer]

What was the outcome of the player beta testing? I've ignored the beta emails since quitting

[Big John]

They usually ignore the beta testers.

[Agent Orange]

They usually ignore the beta testers.

Thud, yes why bother listening to the beta testers...

It looks like they might have fixed something as I was just finally able to log in on the iPad 2 I 'updated'.

[Big John]

Tried my iPad but still getting kicked after a few seconds.

[DEWIN NUTTIN]

I have found that if you switch from WiFi to 4G, or from one WiFi to another WiFi (or to a WiFi repeater), the problem disappears until you try the next day or next time to reenter the game.

Another option is use bluetooth and link to another device accessing the game that way.

Sadly, that may have to be repeated the next time you attempt to reenter the game.

[Big John]

The plot sickens, lol.

[CTRC(SW) UMBRA]

I submitted a ticket yesterday for the game crashing on load screen soon after the Game Center logo appears on my iPad 4.

I've done the typical, uninstall/reinstall and the issue still continues. Rebooted the device, still same problem.

This appears to be a similar issue when GREE added the Game Center last year when it locked out numerous players.

Zero response from GREE thus far, but I am anxiously awaiting a response AND solution.

[& The Horse U Rode In On]

Same issue exactly as described in the first post on a iPhone 4S running v8.3 software. I actually updated MW before updating the phone software (it had been sitting there in my queue for a while) and couldn't get in. So did the phone software update and got in first time - but only 1 time

[Jd-fors]

I was locked out for over a month last time through no fault of my own.i know better now than to update anything on this game until the dust settles.lol!
Compensation?that was a friggin joke.players gained 3 billion A/D in that month,I got a few energy packs.good luck with that.i do hope GREE sorts it out and everybody affected gets back in!

[Officer material]

Sent support ticket took a day to get auto response. When are they fixing this issue or are more customers leaving over the latest upgrade? Please expedite.

[Bolt]

Nothing new to report, this is the #1 priority for our engineers at the moment. This appears to be iOS only so if any Android users are seeing anything similar please let me know.

[Danger Mouse]

Nothing new to report, this is the #1 priority for our engineers at the moment. This appears to be iOS only so if any Android users are seeing anything similar please let me know.

Bolt, don't you guys do any testing before release??? For the same or similar issues (Game Centre) to keep recurring can only suggest that no one there is interested in learning from previous mistakes. Either that, or you have such a large revolving door of staff that it's the same mistake being made constantly by new people that don't know any better.

[Bolt]

Bolt, don't you guys do any testing before release??? For the same or similar issues (Game Centre) to keep recurring can only suggest that no one there is interested in learning from previous mistakes. Either that, or you have such a large revolving door of staff that it's the same mistake being made constantly by new people that don't know any better.

The build passed a host of QA tests. It has not been determined what caused this bug, I will share what I learn as things progress.

[Danger Mouse]

The build passed a host of QA tests. It has not been determined what caused this bug, I will share what I learn as things progress.

Well then, seriously dude, given Grees track record of bug laden releases, you really need to look at your QA tests to see whether they actually work..... Or were they designed by the same people that write the bug laden code? Makes sense.

[Billy Mitchel]

Locked out on Iphone 5.

[good gawd noooo]

<has the solution to the ios issue.. buy android DUH!!!!!!

[Big John]

Has it been fixed? Worked on my iPad.

Well that was short lived, lol

[CTRC(SW) UMBRA]

Has it been fixed? Worked on my iPad.

Well that was short lived, lol
No, the issue has not been fixed. MW still crashes soon after the Game Center welcome screen appears on my iPad.

[Big John]

I got it to work on my iPad and mini for a short time but crashing again.

Can get in on my iPhone 4 but boss event unplayable, the end is nigh for me.

[fernandoefens]

Game crashes on iOS 7.1 iPod 5th gen. right after game center login alert.

[Speed ump]

I'd rather knaw off my arm than play on android. Good thing my main games are on newer devices. I'd hate to try to play with only one arm.

[Relic]

Hey everyone,

Our engineers are still investigating the source of the issue and because it's not occurring for everyone, the solution is proving to be elusive. I will continue to update you just as Bolt has done with any new information I acquire on this.

Thank you!

[Big John]

I can get into the game but usually kicked after a few seconds but it has let me in completely a couple of times.

[Rickdee]

I can get into the game but usually kicked after a few seconds but it has let me in completely a couple of times.

Same here- I thought it was fixed but i am back to being booted once the app loads...

[giz]

Just wondering is this only affect ing ios players or is the issue affecting android users too?

[Relic]

Just wondering is this only affect ing ios players or is the issue affecting android users too?

Hi!

It's only affecting iOS users; we've seen no reports for Android.

[seb01340]

Android have some trouble too, really slow , can t quit , tap on something and waiting 2mins before something happen, error servor when i try fa on boss,...
All working better before the last update.

[DEWIN NUTTIN]

Hey everyone,

Our engineers are still investigating the source of the issue and because it's not occurring for everyone, the solution is proving to be elusive. I will continue to update you just as Bolt has done with any new information I acquire on this.

Thank you!

Hello, Bolt:

Can you offer a few sentences on what prompted this update on iOS?
If you can, will you also discuss why no update for Android?

In the future, it would be very helpful if the entire community were alerted at least 72 hours in advance that an update was going to be made available.
You should also allow players to stay on the existing release for at least 30 days, or longer, if the update wasn't a "break-fix", or a critical "fix".
The thing that Gree often overlooks is allowing its customers to make their own choices.
Thank you Bolt, and I'm sure the community is interested in hearing your thoughts, and your company's position, if possible.

[Flatus Maximus]

Just updated to latest version 5.2 now unable to load game loads screen shows my base game centre says welcome back then throws me out of game I'm on iPhone 5 OS 8.2 so from updating hoping to get rid of the crap pop ups and lag to even worse lag Unable to play game. Have deleted and reinstalled and rebooted device. Another fine Gree mess

I have also encounter the bug. Crashes while trying to complete loading...WTF?
iPad3...

Is there a fix in the NEAR FUTURE?

[Vile Lynn]

The thing that Gree often overlooks is allowing its customers to make their own choices.

I made a choice not to update.

Turn off auto-updates if you want a choice. :)

[Agent Orange]

Updated iPads continue to crash on scratcher or once cleared on a non updated IOS device. Loading is very slow.

The last time this happened there were two theories that I posted, one being that the app required to much memory to run in plus the problem of big bases with lots of graphics or a corrupt graphic.

It seemed to be prevalent with older accounts, no idea this time. The other thought was that this was caused by the app checking the account. Nothing was ever posted as to what fixed it last time but it took weeks to resolve and some may still be logged out.

Android is working sort of, on my quad core devices logging in is so painfully slow that the device goes to sleep before the app fully loads!

Needless to say I have pretty much said screw it to this game.

[Flatus Maximus]

I updated early on my iPhone 6 and regretted it. Nothing looked right. The game would load but there were display glitches everywhere. The game was unplayable and decided to take a break.

So far, those are the ones I have seem to notice so far.

If it helps to those locked out, uninstall MW and then restart your device before re-installing MW. Open MW and hope it does another DATA PUSH. I think that might have been the correct "DATA PUSH" that fixed my initial problem with the new MW Update.

I hope that helps.

Did the uninstall, reinstall routine, NO JOY! Next?!?
How many times must we endure these silly glitches? Every 6-8 months or so?

[Flatus Maximus]

This issue is still being worked on, my apologies to anyone who is affected. I will update on this thread when I learn more.

...working on iPhone 6+ but not on iPad 3.

when will bug fix be completed?

[Relic]

The team has made some progress on a resolution; however, I have no ETA just yet. Once one is communicated, I'll make sure you all know.

[Flatus Maximus]

The team has made some progress on a resolution; however, I have no ETA just yet. Once one is communicated, I'll make sure you all know.

Still no joy...hope the "Team' isn't going home for the weekend...

[Cannot Connect To Server]

mines android it force closes on start takes multiple tries..cant raid any bases at all..cant visit any allies at all cant msg or gets stats off fac members list..
anything that involves a base... cannot be done.

[Pestkiller]

2100 EST - I can now log into the game. A little slow but I can get there. All functions appear to be working except no gold for watching a video

[Big John]

Looks like it's fixed for me too.

[Yahoo]

Is it safe to upgrade on iPad mini now? My iPhone 5s works fine, but problems seem on iPad ..

[Agent Orange]

Is it safe to upgrade on iPad mini now? My iPhone 5s works fine, but problems seem on iPad ..

Seems to be working on my iPads. But I think having a decent amount of free space is important at least 2-3gb to play it safe.

[Big John]

Why did we need an update just to get a new leaderboard and to fix a goal issue?

I couldn't get the per war aspect to work anyway and was expecting something new and exciting.