Can we get a "dev" in here please

[Toby_Bear]

The mods have done and said enough trying to smooth over these consistent screw ups and quite frankly they don't deserve the ridicule for your mistakes

[DEWIN NUTTIN]

The mods have done and said enough trying to smooth over these consistent screw ups and quite frankly they don't deserve the ridicule for your mistakes

I can't say for sure, but I don't think any of these occurrences were mistakes.
That includes the latest, STRONGER THAN BULL, 'boss'.

[Mila Relyt]

I can't say for sure, but I don't think any of these occurrences were mistakes.
That includes the latest, STRONGER THAN BULL, 'boss'.

The Devs have probably followed the requirements from the game designers to the letter. Testers have probably tested to each requirement. I'd say check the requirements from the designers. Maybe it's working as "designed".

[DEWIN NUTTIN]

The Devs have probably followed the requirements from the game designers to the letter. Testers have probably tested to each requirement. I'd say check the requirements from the designers. Maybe it's working as "designed".

Well, in a way, you're right, LAST EVENT.
This event, they simply left EVERYTHING the same as it was for the 1st sighting of the STRONGER THAN A BULL BOSS. LOL

[Toby_Bear]

Look I would not even ask if you "devs" did not lurk in this forum but come on, show a bit of pride in your work, especially and let me say that one more time, especially since we the players of let's face it a god awful developed game, are the ones that somehow keep you employed. I actually feel terrible for the mods here but applaud their constant efforts to save face, I couldn't do it.

We have BEGGED for semi glitch free events but apparently that is too much to ask. most of the players of this game including myself play other game platforms and this by far is the WORST in every single aspect from the customer service to basic game functionality. Honestly I don't know what you do from here, start over, blow it up, hire experienced devs, I dunno but spend 5 mins reading this forum or better yet read just relics post since she's been here and count how many times she has had to apologize to the players! NOT NORMAL

[Agent Orange]

Well isn't this a fine mess....

I can certainly understand why the mods went silent, they can only be hung out to dry so many times.

The devs, now that is an interesting question. Did they know this was going to happen again, tell management that it was a mistake but still ordered to go ahead? That seems to be the most plausible explanation since if I was told to do this and had warned management that this was going to be a catastrophe I wouldn't want to show up here and have to make excuses for the idiot in charge....

If the company is so fractured internally I would guess this game is going to end very soon.

[DEWIN NUTTIN]

Well isn't this a fine mess....

I can certainly understand why the mods went silent, they can only be hung out to dry so many times.

The devs, now that is an interesting question. Did they know this was going to happen again, tell management that it was a mistake but still ordered to go ahead? That seems to be the most plausible explanation since if I was told to do this and had warned management that this was going to be a catastrophe I wouldn't want to show up here and have to make excuses for the idiot in charge....

If the company is so fractured internally I would guess this game is going to end very soon.


I recall being the ONLY "Chicken Little" not too many months ago.

It was a lonely task, but over those many months, others came to see the light.

Now it's almost May of 2015.

Will the sky actually fall?

Or, are we behaving deliriously?

Only time will tell, and as Cassius said to Brutus in The Ides of March scene, "Men at some time are masters of their fates. The fault, dear Brutus, is not in our stars, but in ourselves, that we are underlings. Brutus and Caesar—what should be in that “Caesar”?

Let the death watch commence.

[CC1]

. . ."Men at some time are masters of their fates. The fault, dear Brutus, is not in our stars, but in ourselves, that we are underlings. . .

I've always loved that quote. I took action today to stop being a puppet. I deleted the game. There wasn't anything to do anyway. Team is sitting out RB and lagging makes it unplayable.

[sstuutss]

I can certainly understand why the mods went silent, they can only be hung out to dry so many times.


Pity, Bolt must be coming up on 2 weeks, wanted to ask him how he was enjoying it so far

[Toby_Bear]

Well I asked and not shocked one bit not a one showed up. Heck I would have taken that 7 day wd mastermind but no dice. Guess the "devs" only show up when the sun is shining bright and we all know around here that's never the case. So I suppose the mods are left standing out in the rain, as usual.

Till next time I suppose.... When's the next event, tomorrow? See ya then lol

[DieselPowered]

This game reminds me of a saying in my automotive career field...
a technician tells his supervisor that this is a pile of "poop" (so mods dont have to edit)
His supervisor reports to middle management that we have a bunch of manuer. Middle management reports to department head that we have the right condition for growth. Department head reports that things are growing quickly.... by the time upper management gets the report, all they see is that the product is all roses and ready for sale even though all they really have is a pile of "poop"

[Vile Lynn]

The mods have done and said enough trying to smooth over these consistent screw ups and quite frankly they don't deserve the ridicule for your mistakes

You're totally right about the Community Managers: Clementine, Relic, Bolt, and Tadaaah in Facebook. They take a lot of crapola for things they have no power to control. CMs type in orange, and are paid to run the forums and to be a liaison between GREE & it's customers, the players.

The "mods", or moderators, who type in green, are player volunteers, not employed by GREE, and have as much access to & info from the development teams as any & every customer does... just to be clear. The mods are here to help the CM team with forum rule violations. They know as mush about the games as we do.

For sure, the developers read everything on the forums.
They choose not to post. (No wonder why.)

[Relic]

Hey everyone,

The Devs come here occasionally to read posts, but they're busy working on the games and are appropriately focused there and being pulled away to post isn't the best use of their time. With the much-needed acquisition of Bolt to the team, the Community staff is working on better communication to our customers. We're excited about this!

Thank you very much, Vile Lynn, for clarifying our roles here on the forum! It's been posted before but regular reminders are always welcome. Our roles are also defined in the Code of Conduct (http://forums.gree.net/showthread.php?105486-Policy-Code-of-Conduct-(Updated-04-02-15)&p=1462437#post1462437).

I'd like to thank everyone for keeping this thread pretty darned constructive. It could have turned ugly and it hasn't - this means more to us than you know. :)

http://i.imgur.com/akr34oI.gif

[Danger Mouse]

Nice signature photo.
-
Now, how about a dev comes in here to explain how they're going to fix all the issues, promise said issues won't be recurring ones and pledge that no new avoidable issues will be foisted onto their beta testers.... Sorry..... Customers.
-
Then we'll see about the hug.

[PollekeW]

Nice monkeys but these are more how we feel gree operates:

http://spiritualcompassconnection.com/images/monkeys.jpg

[Toby_Bear]

Well I asked and not shocked one bit not a one showed up. Heck I would have taken that 7 day wd mastermind but no dice. Guess the "devs" only show up when the sun is shining bright and we all know around here that's never the case. So I suppose the mods are left standing out in the rain, as usual.

Till next time I suppose.... When's the next event, tomorrow? See ya then lol


Well it's official, GREE modern war devs are the worst in the mobile gaming industry. NO ONE could screw up this much on purpose so therefore they are truly brain dead or .... Fill in your own blanks.

[Rolinz]

I cannot even imagine what kind of excuse the Developers would have for having so many major mistakes this past month and it is not even over yet!

They don't dare show their faces around here for they should be ashamed for the quality of work they have been doing lately.

Anyone in the development team get fired or reprimanded the the poor quality of work they have been forcing upon us.

Maybe if they did not pile on so many events they would make less mistakes?


*image removed*

Are these the newest members of the Development Team?

[Agent Orange]

We assume that these are mistakes. Just as I assumed that the inability to actually hit a moving target in the map missions is a mistake. Turns out it is intentional based how the targets act/react.

Every aspect of this game is based on one single simple premise. It's to piss you off, take for example your base. Each day you log in only to discover it's been ransacked over night. When I first started playing I would get pissed off every morning and would work harder to try and build up my stats. Well of course the fast track to that is to buy gold or cash and pay your way to the top.

Expect for one little problem, I'm a cheapskate at heart and I will go out of my way find the least expensive of free way to accomplish the same goal. Guess what in this game you cannot do that. So I took the mindset that I didn't care, and in fact now I just leave my base dark expect when as I mentioned above I happen to swipe across my base and lit up a building or two which I've come to the conclusion is also not a mistake.

Now look at WD, it was a ton of fun in the beginning but just how long can someone play and not stand a chance of winning. Exactly, you could either spend your way to the top although there is some question as to whether that is actually what is transpiring or you can just say screw it. But the thing is WD is really a non started because you or I or any mere mortal who is playing this game frankly doesn't stand a chance.

I think the previous faction name said it best, they do always win. Now why would that be exactly. Logically if you take the top spending players and strongest players in the game you should get what we see taking place. That nobody else stands any possibility of winning and that is born out time and again by the 'leader' board. But then there is that nagging voice that pulls at me and says, wouldn't it seem logical that there could be a few more that could be just as powerful and spend just as much. Yet there seems to never be a change at the top of the heap and that is well, rather interesting. Do we see this in any other arena such as professional sports where a group of players so thoroughly dominate their sport that nobody else ever wins….. nope….. so how come that happens here.

I honestly wonder why other factions even try, and I sure hope they aren't being sucked into spending to do so…..

[Relic]

I'm disappointed with the tone some of these posts have taken.

I was sincere in my post thanking everyone for keeping this thread constructive in spite of how easily it could have turned non-constructive; however, it has devolved some since then.

We are fine your comments of frustration, but as we have requested previously, this can be done without slinging insults to GREE staff. Many people feel we don't want discontent posted here. This is a misconception. Discontent is valuable feedback. When we edit or remove posts voicing dissatisfaction, it is because it's insulting and non-constructive - we do not do this to silence you, and your dissatisfaction is regularly sent in reports to the developers.

Thank you

[bam bam.]

I'm disappointed with the tone some of these posts have taken.

I was sincere in my post thanking everyone for keeping this thread constructive in spite of how easily it could have turned non-constructive; however, it has devolved some since then.

We are fine your comments of frustration, but as we have requested previously, this can be done without slinging insults to GREE staff. Many people feel we don't want discontent posted here. This is a misconception. Discontent is valuable feedback. When we edit or remove posts voicing dissatisfaction, it is because it's insulting and non-constructive - we do not do this to silence you, and your dissatisfaction is regularly sent in reports to the developers.

Thank you

I am disappointed in delusional expectations of happy fun times posts. Ain't nobody got time for that. "The devs are appropriately focused". Ha!. You are either very vacecious or have never tapped away in these games.

You want the tone to change...then act. FIX ONE THING!. When you guys do good we stand and applaud after falling over. Read every thread that's been posted for the last year and a half. Then have some realistic expectations, and be thankful you can hide behind a handle and not have your actual name run through the mud like other managers out in the real world. You my friend....are one lucky person.

Our tone is dictated by your actions. Take responsibility for it. Lead us to a happier place. We have told you how, you have it all written down for you in fact. Anything negative is not said in spite, it is said to waken you guys to the effects of YOUR ACTIONS

[bam bam.]

Now ban me and quote "honesty and accuracy" as reasons for my ban. We know that sure as hell ain't aloud around these parts

[Danger Mouse]

But relic..... It's gree staff that CAUSE the frustration. Or do the constant problems in the game appear by magic? That's why we would like a dev, to not only explain what's being done to fix existing problems, but also so they see how much their inattention to detail really stuffs up the community so hopefully they work harder to stamp out future problems before they see the light of day.
-
Or, don't they care?

[Danger Mouse]

Ah, maybe there's a hidden clue in relics post?
-
Maybe the devs aren't gree staff?
-
Maybe each event is outsourced to the lowest bidder contractor in China or Nigeria to code and put into the game framework.
-
Now, that would explain a lot.

[DEWIN NUTTIN]

We assume that these are mistakes. Just as I assumed that the inability to actually hit a moving target in the map missions is a mistake. Turns out it is intentional based how the targets act/react.

Every aspect of this game is based on one single simple premise. It's to piss you off, take for example your base. Each day you log in only to discover it's been ransacked over night. When I first started playing I would get pissed off every morning and would work harder to try and build up my stats. Well of course the fast track to that is to buy gold or cash and pay your way to the top.

Expect for one little problem, I'm a cheapskate at heart and I will go out of my way find the least expensive of free way to accomplish the same goal. Guess what in this game you cannot do that. So I took the mindset that I didn't care, and in fact now I just leave my base dark expect when as I mentioned above I happen to swipe across my base and lit up a building or two which I've come to the conclusion is also not a mistake.

Now look at WD, it was a ton of fun in the beginning but just how long can someone play and not stand a chance of winning. Exactly, you could either spend your way to the top although there is some question as to whether that is actually what is transpiring or you can just say screw it. But the thing is WD is really a non started because you or I or any mere mortal who is playing this game frankly doesn't stand a chance.

I think the previous faction name said it best, they do always win. Now why would that be exactly. Logically if you take the top spending players and strongest players in the game you should get what we see taking place. That nobody else stands any possibility of winning and that is born out time and again by the 'leader' board. But then there is that nagging voice that pulls at me and says, wouldn't it seem logical that there could be a few more that could be just as powerful and spend just as much. Yet there seems to never be a change at the top of the heap and that is well, rather interesting. Do we see this in any other arena such as professional sports where a group of players so thoroughly dominate their sport that nobody else ever wins….. nope….. so how come that happens here.

I honestly wonder why other factions even try, and I sure hope they aren't being sucked into spending to do so…..

What they present for people to use is no accident.
It isn't work capable of people without talent.

They are, indeed, extremely talented.

Despite protestations to the contrary, the tapper base hasn't declined to a level of unprofitably.

These folks may DEW things with which I disagree, but they DEW what they DEW very well.

[bam bam.]

What they present for people to use is no accident.
It isn't work capable of people without talent.

They are, indeed, extremely talented.

Despite protestations to the contrary, the tapper base hasn't declined to a level of unprofitably.

These folks may DEW things with which I disagree, but they DEW what they DEW very well.

I can tell when you are having a lend, but I think this will be presented to the staff and they will all be given pats on the back. Sarcasm doesn't always convey via text

They will paraphrase you and it will say our valued community members think our devs abilities are, and I quote "they are, indeed, extremely talented" lol.

[Bolt]

But relic..... It's gree staff that CAUSE the frustration. Or do the constant problems in the game appear by magic? That's why we would like a dev, to not only explain what's being done to fix existing problems, but also so they see how much their inattention to detail really stuffs up the community so hopefully they work harder to stamp out future problems before they see the light of day.
-
Or, don't they care?

As Relic mentioned, the developers are acutely aware that the community is frustrated over the problems you have experienced in the game, especially lately. They get reports daily from both the Community and Customer Support teams. I believe we are at a point where "actions speak louder than words" and perhaps you could agree that you want results, not excuses. As the team works on continuing to improve the game, we thank you for your continued patience, we know it isn't always easy.

[Vile Lynn]

As Relic mentioned, the developers are acutely aware that the community is frustrated over the problems you have experienced in the game, especially lately. They get reports daily from both the Community and Customer Support teams. I believe we are at a point where "actions speak louder than words" and perhaps you could agree that you want results, not excuses. As the team works on continuing to improve the game, we thank you for your continued patience, we know it isn't always easy.

I think most of us realize that it is frustrating for you, too.
I would hate my job if I kept telling co-workers about problems and they never (ok, very rarely) did anything to fix those problems and kept producing more problems.

Yes, actions are due.

[bam bam.]

As Relic mentioned, the developers are acutely aware that the community is frustrated over the problems you have experienced in the game, especially lately. They get reports daily from both the Community and Customer Support teams. I believe we are at a point where "actions speak louder than words" and perhaps you could agree that you want results, not excuses. As the team works on continuing to improve the game, we thank you for your continued patience, we know it isn't always easy.

We need both the words and the process to be transparent. Not a mud slinging match between managers and customers. We are in the know. We have been playing the game for years. I am certain we know more about our games than our community managers and probably more than most devs too. We just need to be listened too and as you quiet rightly say here. Your actions will speak louder than your words. All new managers start out with your helpful and reasonable tone. But after a few months they think we are attacking them and change their tone. Our frustrations with managers are only in the way you guys speak to us. Know that we know more about the games then you do. That is your point of reference. Then use our information and give us back our quality product that we pay for. Don't lose your tone bolt. Every time someone says something negative about "you" or"mods" they mean all your predecessors combined. Do not take it personally, just accept you have inherited the biggest mess I have ever seen in any professional company, and I have worked for massive rss companies who burry $18m machines so they don't have to transport them and deal with the logistics.

[Danger Mouse]

W
As Relic mentioned, the developers are acutely aware that the community is frustrated over the problems you have experienced in the game, especially lately. They get reports daily from both the Community and Customer Support teams. I believe we are at a point where "actions speak louder than words" and perhaps you could agree that you want results, not excuses. As the team works on continuing to improve the game, we thank you for your continued patience, we know it isn't always easy.

Bolt, nothing personal. You and relic are just the latest in a stream of mods we have seen over years.
-
If there WAS constant effort to improve the game, then we would believe you. But we've been here years, you've been here days. Read back through the archives and see how much "improvement" there has actually been over those years. And remember, rolling out constant fixes, and then fixes for the fixes, does not constitute actual bona fide "improvement".
-
Actual improvement is not needing the fix in the first place. Or, Adding new content that (a) works first time, every time; and (b) players enjoy.
-
And that has not happened once in the three years I've been here.
-
Other games I play pull it off without a hitch, day in - day out. Why not Gree? What's the difference? The only difference at the end of the day is the company culture, and that comes down to people - gree staff and management. That's the on.y thing that separates your performance from those other companies - YOUR performance.
-
Fix that, fix everything else.

[Relic]

Ah, maybe there's a hidden clue in relics post?
-
Maybe the devs aren't gree staff?
-
Maybe each event is outsourced to the lowest bidder contractor in China or Nigeria to code and put into the game framework.
-
Now, that would explain a lot.

I understand the frustration. I've been a gamer for most of my life and know how it feels when things aren't functioning properly in a game (it got really ugly at my house with Diablo 3's launch fiasco) so I've certainly been in similar shoes as yours.

As the Community Team works as an intermediary between you and the developers, we'd appreciate that frustration is stated civilly. For one, it's just a more effective way to communicate, but it's also a better way to draw new people to the community. New members who come to the forum will shy away when they see insults, and it benefits all of us to have our community grow.

It hasn't gone unnoticed by the Community staff that your (the community's) harsh reactions are because you all are very passionate, and a passionate community is a great thing to have! It's just a bit disappointing to have a bright, articulate, group such as yourselves resort to name-calling and inappropriate language. We know you're better than that, it just gets lost in your unfortunate and understandable frustration with the game.

[bam bam.]

L
I understand the frustration. I've been a gamer for most of my life and know how it feels when things aren't functioning properly in a game (it got really ugly at my house with Diablo 3's launch fiasco) so I've certainly been in similar shoes as yours.

As the Community Team works as an intermediary between you and the developers, we'd appreciate that frustration is stated civilly. For one, it's just a more effective way to communicate, but it's also a better way to draw new people to the community. New members who come to the forum will shy away when they see insults, and it benefits all of us to have our community grow.

It hasn't gone unnoticed by the Community staff that your (the community's) harsh reactions are because you all are very passionate, and a passionate community is a great thing to have! It's just a bit disappointing to have a bright, articulate, group such as yourselves resort to name-calling and inappropriate language. We know you're better than that, it just gets lost in your unfortunate and understandable frustration with the game.

I loved Diablo.

But don't get all sensitive about wording. We are grown ups. Don't take it to heart. Take the core message. Sticks and stones. Getting hung up about a few choice words....really?. Compared to years of head slamming into a desk every time we see a "new and improved change" your complaint is not one that ranks highly on anyone's list. We tried civil, it doesn't work. You want us to talk politely to the people who screw us over at every chance?. Did you want to speak kindly to blizzard when Diablo wasn't functioning as it should?

[bam bam.]

We are passionate but your guys are incompetent. That is stating facts.

[Relic]

L

I loved Diablo.

But don't get all sensitive about wording. We are grown ups. Don't take it to heart. Take the core message. Sticks and stones. Getting hung up about a few choice words....really?. Compared to years of head slamming into a desk every time we see a "new and improved change" your complaint is not one that ranks highly on anyone's list. We tried civil, it doesn't work. You want us to talk politely to the people who screw us over at every chance?. Did you want to speak kindly to blizzard when Diablo wasn't functioning as it should?

It's not that we aren't accustomed to hearing strong words, it's part of our jobs. We want civility because it's easier to gather feedback when a post is succinct and not full of asterisks where a swear filter takes over, or when we simply get messages that is a string of insults and no feedback. We're also looking out for the new members to the forum, and minors, and other people who want the forum to be a fun place to meet fellow players of the game.

I can't stress enough to you that the Community staff is not out to "screw" you over. It's our job to advocate for you, and we enjoy doing it. When we enforce forum rules we're just doing our job along with reporting feedback to the teams. We aren't programmers or developers so we can't fix anything ourselves - that's not meant as an excuse, it's merely an explanation as to why we might not have technical answers for you. When we receive information, we certainly report it back to you.

And to answer your question: "Did you want to speak kindly to blizzard when Diablo wasn't functioning as it should?"

I've been a Community Manager for years, so I see things from a different perspective. Yes, I wanted to speak kindly on their forums and social media because I knew the staff there were advocating for me and providing information as they received it. I knew that I'd be putting them in a situation where they'd have to delete my posts or issue an infraction when they could be communicating with the team. I was really angry, too. I spent some good money on that game for it not to be playable, but the people working on the forums/social media weren't out to screw me over, they were trying to help me. In the frenzy of complaints they were getting, they were doing their best to help.

I like to use this analogy - It's kind of like yelling at a cashier when prices go up.

Anyway, I didn't do this to argue with you all, I just wanted to shed some light on this and let you know that I've been an angry video game consumer before and I understand the frustration you all are going through because I've been there.

I hope you all have a nice evening. :)

[bam bam.]

We are no more in the know now than we were before you started enlightening us on civility mate.

We gather info for you, we state it clearly and succinctly. Look at the sticky started by andy. We spoon feed you guys but you just keep spewing it up everywhere. How's about zero new features till andys list has been cleared. And the definition for cleared is we the members say "yes issue fixed" and we modify it to reflect as such. Simples.

Andys thread.
-17pages
-244 replies
-over 20000 views. Yes we are invested in helping you guys out.

[Rolinz]

As Relic mentioned, the developers are acutely aware that the community is frustrated over the problems you have experienced in the game, especially lately. They get reports daily from both the Community and Customer Support teams. I believe we are at a point where "actions speak louder than words" and perhaps you could agree that you want results, not excuses. As the team works on continuing to improve the game, we thank you for your continued patience, we know it isn't always easy.

We have not had even a word of even an excuse why these things keeps happening.

As far as we know, they are made aware of the problem when we posts here.

What we would like to know is what is going to be done about these continuous problems.

Will the person or team responsible for these screw-ups get a reprimand? Will they get re-trained?

How is GREE going to minimize future problems?

I know the Mods and Community Managers have no responsibility in these problems. I do know the blame lays squarely on the Development Team and Quality Assurance Team and Management Team for not doing anything to resolve these problems.

That is where I direct my frustration and anger at the incompetence they have been showing us lately.

[Agent Orange]

It's not that we aren't accustomed to hearing strong words, it's part of our jobs. We want civility because it's easier to gather feedback when a post is succinct and not full of asterisks where a swear filter takes over, or when we simply get messages that is a string of insults and no feedback. We're also looking out for the new members to the forum, and minors, and other people who want the forum to be a fun place to meet fellow players of the game.

I can't stress enough to you that the Community staff is not out to "screw" you over. It's our job to advocate for you, and we enjoy doing it. When we enforce forum rules we're just doing our job along with reporting feedback to the teams. We aren't programmers or developers so we can't fix anything ourselves - that's not meant as an excuse, it's merely an explanation as to why we might not have technical answers for you. When we receive information, we certainly report it back to you.

And to answer your question: "Did you want to speak kindly to blizzard when Diablo wasn't functioning as it should?"

I've been a Community Manager for years, so I see things from a different perspective. Yes, I wanted to speak kindly on their forums and social media because I knew the staff there were advocating for me and providing information as they received it. I knew that I'd be putting them in a situation where they'd have to delete my posts or issue an infraction when they could be communicating with the team. I was really angry, too. I spent some good money on that game for it not to be playable, but the people working on the forums/social media weren't out to screw me over, they were trying to help me. In the frenzy of complaints they were getting, they were doing their best to help.

I like to use this analogy - It's kind of like yelling at a cashier when prices go up.

Anyway, I didn't do this to argue with you all, I just wanted to shed some light on this and let you know that I've been an angry video game consumer before and I understand the frustration you all are going through because I've been there.

I hope you all have a nice evening. :)

Yes I enjoyed a plate of fall off the bone ribs thank you!

As I've said before we do understand just what a lousy position you folks are in being caught in the middle. I think though that we have reached critical mass in terms of out and out dissatisfaction with the way things are going. And that is why folks have reached the point where civility takes a back seat to outright anger.

As customers we feel we are being ignored, we continually offer up feedback only to have it ignored. For example the length of WD, 7 days really, who asked for that yet we got it. Or equipment, we asked that it not be done and yet someone green lighted the process. That feedback thread I see every week is more like a slap in the face with a dead cod, yet we try and be constructive only to be IGNORED since nobody actually address what ever gets posted to it so it just seems it falls into a Gree black hole.

The plethora of problems as well from having to constantly reinstall the app on IOS to Android players getting locked out during the final moments of FL granted that might be fixed finally but it took 4 tries….

The relentless onslaught of events just makes us think you are trying to squeeze every last penny out of us and frankly this is really starting to wear thin. Yes I am a free player, though I have spent money on this game when and only when I felt it was worth it but that was a long time ago now. I would consider spending again if it weren't for the dismal quality control and unspectacular events.

Basically the message that should make it's way to management is, that you guys have screwed up big time and if it isn't already too late you need to actually listen to the people paying your salaries….. and if for some reason they think they know better, well we all know where this will all end up.

[azgrunge]

Best post I have seen in a long time. Devs, moderators, community managers, but especially Gree management, please read this simple yet true post. Stop wasting your time on new things until the old issues are fixed. Stop trying to placate us in the forums until you tell us exactly what you are doing to fix the issues brought up. And the request list goes on but you seem to keep on missing it. Read the post below; it represents most of our thoughts.

Cheers


We are no more in the know now than we were before you started enlightening us on civility mate.

We gather info for you, we state it clearly and succinctly. Look at the sticky started by andy. We spoon feed you guys but you just keep spewing it up everywhere. How's about zero new features till andys list has been cleared. And the definition for cleared is we the members say "yes issue fixed" and we modify it to reflect as such. Simples.

Andys thread.
-17pages
-244 replies
-over 20000 views. Yes we are invested in helping you guys out.

[Ozymandias]

I like to use this analogy - It's kind of like yelling at a cashier when prices go up.
:)

Really? I'd say a better analogy would be going over to the customer service desk to report a spillage on aisle 6, and for the cs rep to ignore them and turn the page on the book that they are reading. Meanwhile in aside 6, a shelf stacker steps round the puddle, takes the Heinz baked beans cans off the shelf, replaces them with smaller Jims Choice cans, that are dented and past their sell by date, and puts the price up by 50%. That's why people are yelling

[CC1]

I'm disappointed with the tone some of these posts have taken.

I was sincere in my post thanking everyone for keeping this thread constructive in spite of how easily it could have turned non-constructive; however, it has devolved some since then.

We are fine your comments of frustration, but as we have requested previously, this can be done without slinging insults to GREE staff. Many people feel we don't want discontent posted here. This is a misconception. Discontent is valuable feedback. When we edit or remove posts voicing dissatisfaction, it is because it's insulting and non-constructive - we do not do this to silence you, and your dissatisfaction is regularly sent in reports to the developers.

Thank you

I think it is constructive to pass on to the devs that the community believes they are incompetent. That's not an insult. It's an assessment. It's the same I'd tell a direct report in an annual review. What else would I tell someone that consistently makes so many errors in their work-product? Blowing sunshine up someone's butt does neither side any favors. Ideally a review balances out acknowledgement of successes with areas needing improvement. But, I honestly can't identify any successes. That's not a hyperbole. I wish it were. There were some occasions it appeared game balancing was going to be addressed. But that was temporary and the pendulum swung back the other way like a wrecking ball.

Incompetent
[in-kom-pi-tuh nt]
adjective
1. not competent; lacking qualification or ability; incapable:
an incompetent candidate.
2. characterized by or showing incompetence:
His incompetent acting ruined the play.



Tomorrow is my fifth day after having deleted the game. I keep checking here in hopes that something will improve. I keep hoping for a reason to start playing again so I can stop resisting my team's pleas to come back (the gluttons for punishment that are still there). Unfortunately, all I see is the same ole empty apologies and platitudes "We understand your frustration...we're working on it...we'll pass along your feedback" and the like.



. . .that's not meant as an excuse, it's merely an explanation as to why we might not have technical answers for you. When we receive information, we certainly report it back to you. . . .
I've noticed you are always VERY careful to state If you receive information you'll share it. The problem many of us have is the "if" part. So here's some more constructive feedback. Tell the devs that the community wants them to take a damn minute to tell you what the status is. It's only going to interrupt their latest screw up for a minute. Lol. Sorry. Couldn't help myself.



. . .it's also a better way to draw new people to the community. New members who come to the forum will shy away when they see insults, and it benefits all of us to have our community grow. . .
Now why would I want to do that? I'm not being sarcastic. I'm being serious. Game balance is non existent when less than 10% of the teams can complete a so-called beginner level. Long standing bugs go unresolved with new ones added every event. Nothing gets fixed without a massive uproar. It shouldn't have to be that way. Customer support acts like they couldn't care less about us. They don't even bother to read the ticket. We come here in an attempt to get answers and all we get is "I'll pass it to the developers" which means it's gone into the black hole because information only travels one way never to be heard from again. So I ask again. Since I'm not a sadist, why would I encourage anyone to play the game or join the forum? Because I like seeing other gamers get frustrated too? Because misery loves company?


Bolt hit the nail on the head. Actions speak louder than words. Right now, I can't hear a word you say because what you do (or don't do) is deafening. There are only two ways for customers to contact Gree and customer support doesn't care enough to even read tickets. So, like it or not, your it.

[J-manKometh96]

Exactly. You're worried about newcomers to the forum? Really? It just further shows the disconnect. Nobody new is coming here. Quite the opposite. They are all fleeing! And it's not because of the way anyone here is speaking. It's because GREE is screwing the pooch in ALL of their games. I'd wager that 95% of the "new" people here are old timers the got caught up by some overzealous moderation. Or they are those dormant Vietnamese restaurant and computer repair spam accounts.

[WBS]

I understand the frustration. I've been a gamer for most of my life and know how it feels when things aren't functioning properly in a game (it got really ugly at my house with Diablo 3's launch fiasco) so I've certainly been in similar shoes as yours.

As the Community Team works as an intermediary between you and the developers, we'd appreciate that frustration is stated civilly. For one, it's just a more effective way to communicate, but it's also a better way to draw new people to the community. New members who come to the forum will shy away when they see insults, and it benefits all of us to have our community grow.

It hasn't gone unnoticed by the Community staff that your (the community's) harsh reactions are because you all are very passionate, and a passionate community is a great thing to have! It's just a bit disappointing to have a bright, articulate, group such as yourselves resort to name-calling and inappropriate language. We know you're better than that, it just gets lost in your unfortunate and understandable frustration with the game.


If new people do not come and join this forum it is not because of the civility of its players on it. Us players voicing our concerns and frustrations is a direct effect that has been caused by gree's inability to listen and to have any kind of quality control. We play cycle after cycle of too many events at once, events that are full of glitches, and play a game that has devalued accounts that have played for a very long time. It is up to gree to save the sinking ship, and the tone of us players will start to change if that truly happens.

[Agent Orange]

Just to add further to the new player comment. Anyone reading the top reviews on the app store would likely stop in their tracks right then and there since the top reviews are all telling potential players to avoid this app like the plague. Plus the number of 1 star ratings.

[Agent Orange]

It dawned on me that gree corp considers it's customers to be Hamusutāhoīru and that as one dies they will just put another one on the wheel. Problem is they are starting to run out of live ones....

https://m.youtube.com/watch?v=1VuMdLm0ccU