Modern War Weekly Feedback (3/10/15)

[Relic]

Hello Modern War Community!

This thread is for you to post your valuable feedback on Modern War. Every Tuesday we will sticky a new weekly feedback thread so you can conveniently post your opinions on the game. This thread will not only give you an easily accessible place to share your thoughts with us, but it will also consolidate your feedback making it more efficient for Community staff to gather and report to the Development Team.

The intention of the thread is to collect the ongoing thoughts from our customers, it is not meant for discussion.

When providing feedback, please keep it constructive, on-topic, non-inflammatory, and break it down into the following categories:

In-Game Events
Customer Support
Community Support
Game Stability & Issues

Please note that this thread is not a substitution for reporting bugs and issues to Customer Support.

Thank you,

The GREE Community Team

[Annihilator2]

Relic, can you give us response for previous feedbacks?
Or do you ask us again talk to the void?

[Ozymandias]

No, I think everything in all the bug list thread, the previous player feedback threads, and all other issue based threads have either been addressed, answered or the status clearly communicated. No other feedback needed this week. Good job everyone!

[SultanB]

Any word on our missing EB Community Reward (4th unit- 2% alliance defense.) and the back units from the General Map Mission rewards. (Many only received one out of twenty)

[virginiavenom]

it is completely insane and a sure fire middle finger to free players having 2 health events going at the same time one being war.....whoever made this decision only did so to grab extra cash. they should just run like WD, Epic Boss, RB, and PVP all on one day and only award temp prizes that only last to the end of the following day. this is really how stupid this truly is.

[nick_318is]

2 health events overlapping is really terrible. You know what else is terrible? A 7 day WD. This is turning into a complete money grab on Gree's part and it's a joke.

[Graves]

Real joke is this on going pvp event. Gree really knows how to get rid of players: "raid CC 25 times" alternatively you could ask someone to kill and revive themselves 25 times and tell then how did feel.. Its purely IMPOSSIBLE. After 12h looking for raidable CCs the count is 0!

So ridiculous that after this 2,5 years of playing MW i cant take this **** anymore, i quit.

[plavine]

1) epic boss is a little too hard
2) PvP concept great - execution -not so much
3) overlapping health events- I don't mind the box event overlapping WD.
4) raid boss - insanely high - no , I don't expect my faction to touch elite ( master whatever) .
But we should be able to kill a level 70 boss

[CC1]

When is the defense error going to be fixed (i.e. the difference between profile defense and attack/raid result)? It is widespread and across both iOS and Android. I've now checked 45 players. Every single one of them has the error. Players whose attack is 50% of my defense are wining.

[mcellphoneman]

Is gree ever going to fix the new boost buildings for Droid they are not updating stats when upgraded or at all for that matter

[Loser]

These "Feedback" stickies are useless.

The only sticky thing around here is GREE's money grubbing hands.

[Konan-Barbarian]

Same problems as last week.

[sstuutss]

Same problems as last week.

Now come on, thats not fair, they've added a few new ones.

[legalious]

These "Feedback" stickies are useless.

The only sticky thing around here is GREE's money grubbing hands.

So, they do actually look at all the Feedback/Suggestion threads and attempt to apply some of the realistic changes. If you choose to not leave feedback, that is your decision.

[sstuutss]

So, they do actually look at all the Feedback/Suggestion threads and attempt to apply some of the realistic changes. If you choose to not leave feedback, that is your decision.

No, his feedback was that 'these.feedback stickies are useless'.* You might not like it, but its feedback. Or are we meant to get our feedback approved by gree before posting?

*based on what I've seen I have to agree with him, but thats besides the point.

[legalious]

No, his feedback was that 'these.feedback stickies are useless'.* You might not like it, but its feedback. Or are we meant to get our feedback approved by gree before posting?

*based on what I've seen I have to agree with him, but thats besides the point.

This thread is for:
post your opinions on the game Not for opinions of this thread which is considered off-topic trolling. Comments about this thread do not require feedback, as Gree did not request for any. Please stay on topic.

[sstuutss]

The intention of the thread is to collect the ongoing thoughts from our customers, it is not meant for discussion.

When providing feedback, break it down into the following categories:

Customer Support
Community Support

on topic, but please don't make this a disscusion, as that is covered above.

[Ozymandias]

This thread is for: Not for opinions of this thread. Please stay on topic.

This thread, and the level of visible response to it, is part of community support, for which you are explicitly asking for feedback on..

[Loser]

Any word on what the "Soldier Equipment" we all worked hard to obtain will be eventually used for?

[ZekesFrock]

How about receiving the units for map missions. I went through my inventory and sent a ticket almost 3 weeks ago and I'm still waiting.

[Oh oh Gree]

What is being done about the defense boosts that do not work?

iOS shows the correct stats but when you are attacked or raided the true defense is off by a very large amount.

For instance, my defense shows 735 Billion but when attacked it is 342 Billion.

Please fix this and at the very least let us know you are aware of it and an eta on the fix.

[Gileas]

I'm not sure on the linguistic wrangling going on vis-a-vis the posting for feedback vs. posting about posts regarding feedback but I want to second the three posts above this one. I'm still waiting on a goal reward I spent gold to get *before* the last WD event. I screenshot the "reward award" then my inventory (where it wasn't) then my bonus and compared it to a screenshot I took a few minutes before, and submitted a ticket. I just was asked to resubmit it for the 6th time. Including the screenshots, and copies of my copies. Wtf?
Next: the solider equipment fiasco and the sneaky "it will be reintroduced, but when and where remain an exciting and fun mystery!" Okay, not really either. The general feeling I've gotten from, well 100% of the people I've asked or who write to me about this is "what a terrible move. Compounded by move (many believe brought about as a direct result of whale spender pressure when they felt their $$ had not achieved sufficient stat insurance and pushed to have GREE yank the equipment, I'm not convinced but it's a broadly discussed topic) to yank the equipment that regular players worked hard and spent money to get because they were told by GREE over and over that it was part of the game. Which is *poof*'wasnt anymore. But it will be back! But different! So... Wtf?
Finally, the bogus broken stat issue. Compounded by the marched out, gold driven bonus items. So they *display* to the player that their actual stats are going UP when they are bought or upgraded. But *REALLY* they don't do that. They show the account owner the stat number going up, but the stat doesn't go up when the account is attacked or participates in a war. So... You guessed it! Wtf?
Finally, and as my original contribution, wtf is up with resetting the level of people who delete the game and reinstall it because that's how you guys "fix" things to level 350?
Thank you, you may now proceed to tell me how my contributions are undesirable when held to the high standards of GREE conduct we have all leaned to wallow in.
Gil

[Gileas]

Now come on, thats not fair, they've added a few new ones.

+1
Gotta love how economy of word kicks ass on my rambling missives.

[Bob_55]

Why asking feedback again when you can't answered previous one.. Can you do a program without all those Glitch..

[Ronbo]

Do not like 7 day WD.

Map mission targets untouchable. Workaround is to delete and reinstall. Well that worked for awhile but now I can't get back in the game. Error says retry...need Internet connection. Right, I would not be able to post this if my internet connection had a problem.

Ghost walkers...when I accidentally hit one, I have to go to base then go back to mission.

Thank you for fixing the "invite VIPs" issue. Mine stopped crashing when pressed.

I'm leader of a faction, Sealords, upgrading fortifications is a painful tap tap tap process. Feel bad for those buying higher than level 10. Seems like any wall level 12 or below is immediately destroyed. Hey maybe award a special unit or build a faction bonus that could boost the wall strength. Like +5%, +10% wall strength. Constructive feedback guys!

I like the PvP events. Raids and attacks. Although, I raid my booty off anyway thanks to the LTB sale you had. My mini has a much better advantage than my primary account.

I like the new boost buildings. But do they really work? I keep seeing threads that they do not. Some bug. Would you please clarify this? I have a few at level 3. I have not really noticed a difference after upgrading. Tough to tell with all the temp bonuses kicking in and then poof.

How about some special op type unit building. Would be nice to "buy" some decent units without gold or valor. Btw valor awards have seemingly declined. Ok so you throw us a bone with +5% valor payout units but for goodness sake if the payout is 1, 5% more of that ain't anything. If I had +100% of 1, I'd have 2...really?

Seriously though, new unit buildings OR allow us to upgrade the ones we have to level 20 like the money ones. Somebody bump me on that thought.

That last raid boss event was painful. Faction didn't even get through "regular" mission when we were almost completing prestige for many times in the past. This event actually used to provide a lot of valor. Could afford a few decent units. Well, there goes that dream.

In the end, I agree with many of the thoughts found in this thread. GREE does not seem to care, and the communication, particularly any response from the true feedback we do provide, go unanswered. Crickets....chirp...chirp...chirp

[Mikelord]

Please look into the many issues in the thread labeled modern war comprehensive list of glitches and bugs. There are horrible things wrong with this game and a few of my tickets still not resolved too.

[Kefa]

What Mikelord said. You guys keep releasing new features and events before resolving all the already-reported bugs, glitches and issues. We aren't even asking for changes to the game so much - we'd be happy if it simply worked.

[DEWIN NUTTIN]

It seems those "special" defense building available for purchase using GOLD don't do anything to impact the stats of the purchaser.
Are you aware of this unusual circumstance, Gree authorities?
What is being done to resolve this irregularity?

[rookstar]

[QUOTE=Relic;1483681]Hello Modern War Community!

This thread is for you to post your valuable feedback on Modern War. Every Tuesday we will sticky a new weekly feedback thread so you can conveniently post your opinions on the game. This thread will not only give you an easily accessible place to share your thoughts with us, but it will also consolidate your feedback making it more efficient for Community staff to gather and report to the Development Team.

The intention of the thread is to collect the ongoing thoughts from our customers, it is not meant for discussion.

When providing feedback, please keep it constructive, on-topic, non-inflammatory, and break it down into the following categories:

In-Game Events
Customer Support
Community Support
Game Stability & Issues

Please note that this thread is not a substitution for reporting bugs and issues to Customer Support.

Thank you,

The GREE Community

WHY BOTHER WHEN YOU NEVER ACT ON THEM !

[CC1]

Map missions are gone. The only time each cycle not occupied by an LTQ/FLTQ to work on map missions and now there's a new bug. REALLY GREE!?!?!

[Agent Orange]

Hmm so what's up guys? Did gree find the problem causing this mess?

Ok here is my current speculation on what is going bad. At first I thought it was Game Centre or someone putting back some bad code from 4.5.x but after some testing I am beginning to suspect the database scan on login that was installed to catch the cheaters snagging those units that they were not supposed to have. Why do I suspect this?

It has to do with annomolies showing up when doing missions, and then missions not showing up after completing a level. Btw for a brief time I was able to unblock the missions not showing up by doing others in the list such as clearing a level. However this is also now broken.

In any event it feels like this could be one issue. Also linking is broken. If I log out of my primary account and then to a secondary then try to go back everything is locked out. Consistantly. Now this could be connected to the above in that the database is getting for lack of a better term confused er well corrupted and this is invoking the cheater finder to toss a lockout.

In any event the game as it is appears to be pretty much unplayable at this point though I am somewhat curious as to how SUPu is able to continue on or are they all on android? Is this because they have some inside information allowing them to get overcome these fresh problems or are they just really lucky... Hmmmm

The other problem is that the database cannot handle all of the different events/missions taking place simultaneously something the players have repeatedly complained about but dutifully ignored. Perhaps this is just pointing out that the base game engine has had enough...

Granted at this point for some/many due to the unreliability of linking or just even logging in it seems that participating or being able to participate in WD is a crap shoot and therefore not worth declaring only to find out that you are screwed.

One last thought on linking, one of the reasons for creating this was to provide a work around for players that had accounts on old IOS and Android devices that will eventually be orphaned as the operating systems evolve. On IOS that is likely anyone not supporting IOS 8 or newer....

[Gileas]

Relic: please package these questions and pass them to whoever is in charge of ignoring them. Many of these reports are obviously written from players asking for 1) a stable game platform and for 2) GREE to spend some time repairing known bugs before rushing headlong into adding further strain on the game functionality (when there were 23 events running on the same day it was obvious the game was unable to handle the load clocks were off, events were missing then reappearing, etc) and the player base. The solution to the existing problems doesn't lie in ignoring them and adding more events to the game. I promise you, it really does not. So please make this clear, like I just did. I'm asking you to push it over to whatever mysterious unaccountable agency proceeds in not reading these or, should they do so, there is more existing evidence of a formal policy at GREE to not fix bugs than to fix them. It's sometheing everyone recognizes and it's annoying to be lied to via the whole "we care, we are addressing the issue" line of GREE balderdash.

After we get that part accomplished can you write (in clear English) replies to the 5 most frequently repeated issues mentioned? And try to go for 10? Maybe post the 10 most often mentioned complaints as you see them and let us vote for 5 to which we want actual, real answers.
By "real answers" I mean:
"the missions and goals which vanished: this issue is not a bug. The coders removed the missions Thursday March 12 because of the problem which began March 3, when players reported (note that, GREE didn't discover it *we* bug check your buggy game for you guys) rewards werent received. The team in charge of debugging that problem consists of three engineers and one temp. The estimate from the project manager is this will take 100 hours. With weekends and nights it is scheduled to be reintroduced April 5 at noon PST. This is an estimate but we are aiming at this date. So, player base, that issue is now not a mysterious cabal of game whales and crooked GREE con artists, it's actually being fixed as of yesterday at 2PST and please bear with us until the deadline on April 5. If it isn't ready then we will post an update regarding how much has been done and how much remains and without revealing secrets and stuff we will describe the stall. "Tim got food poisoning" or "the compiler crashed and it turns out we had ARM errors related to object linking which was only discovered after the crash. Another 36-48 hours will be needed."

It's not rocket science. It's actually called "customer service," and everyone - the 12 year old children who play this game - everyone - is astounded at the complete utter lack of it, and the accompanying disregard for us. When 12 year olds can be reasonably more professional in their conduct than your company, you have a big problem. So what could you possibly have to lose by trying some honest professionalism? You think we won't respect you? We won't be grateful? You can make more gold cash by having everyone angry and resentful and trying to jam you up because they are treated so very poorly? We are already in a state of disrespect. That is GREE's doing not ours. We are bastards but we are angry bastards because of your treating us like crap. We won't be grateful, at least not in any way that will last. But we will see the kind of excellent treatment we get from the fast food world, from public school, the Dmv, from pedophiles and police. All of which is far superior to how we feel about the way GREE treats us. When you're company is looked down on by the motor vehicles department and pornographers again - you have a problem. So try fixing it? Trying, and being a little bit honest might actually work. Nobody there would know, obviously, but trust me here. It can't make things worse.

So, push the paper. Answer some questions "we are aware of the issues presented in the forum weekly feedback and are working on them" is NOT an answer - and see what happens. Shock us all. Please.
Gil

[Cannot Connect To Server]

worst and most useless buggy game ever created.

Gree brings shame to the entire gaming industry.

end the game Gree. you already destroyed every good part if it.

just go into bankrupcy its too good for you but its honorable.

being Japanese you need to find that again and this is the only way. imo.

[EZfodder]

It is difficult to login on iOS. The game keeps loading and nothing happens. I hardly can say if anything else is wrong because I get few chances to play.
It would be nice also if there was a notification in the chat about how left the faction.
It would also be nice if you could get a measure of how active people were, like donation last 30 days and faction points produced last 30 days

[Sparkle]

How's come we do a ton of playing to become Golden Major only to be awarded a teensy weensy tutti fruitti tank worth 11k/11k attack /defense which is comparable to one very close to the worthless ones at beginning of the store's stash? Surely 3 years of playing and growth in rank are worth close to a million attack/defense. There are other ranks with equally ignorant offerings as well. Actually, I refer to not only the awarded tank but also the one that becomes unlocked for purchase. Please adjust accordingly.

[CC1]

Double strike still not working properly. I just lost the double strike to someone whose defense is only 8% of my attack. That is not a typo. 8% of my attack

[Agent Orange]

I suppose the most frustrating part of this process is, are you guys listening? To whoever this gets passed along to, you present the appearance to your failing customer base that you are not listening and don't care.

Feedback from us is obviously ignored otherwise we would not still have event piled on event and yet another 7 day WD that nobody wants.

Top that off with an app that won't work for some/many IOS users on the latest hardware and you basically have the state of affairs we have now.

There appears to be no master plan to top things off with such a mismatch of prizes for events and I notice this morning that the WD prizes now start at the top 2000 factions with the other tiers missing. Perhaps this is a fresh display bug perhaps not.

In any event the overall feeling is that upper management does not give a crap about their customers and if that is the case why should we care about your game?

[CC1]

. . . When providing feedback, please keep it constructive, on-topic, non-inflammatory, and break it down into the following categories:

In-Game Events
Customer Support
Community Support
Game Stability & Issues. . .


My constructive, on-topic, non-inflammatory feedback relates to customer service and community support.

I think it is safe to say we are ALL tired of hearing an issue is “being investigated” and NEVER hearing any update as to status or estimated time of resolution. I don’t think it’s unfair of us, as customers, to ask these questions. I also don’t think anyone here expects an estimated time accurate to the minute. But, a ballpark is NOT asking too much. Will it be a day, a week, a month? Even “never” would be something with which we could work in that at least we know to accept it or quit.

When we’re ignored time and time again, we feel unvalued. To what other conclusion can we come?

Please, think seriously about this for a minute. Human beings to human beings, imagine this. You’re having car problems so you take it to the mechanic (notification a problem exists). You call the next day to see if there’s any news. He doesn’t answer or return your call. You call again the following day: same thing no answer, no return call. You call a third time he finally sends you a text message that says he’s investigating the issue (acknowledgement) but gives no other information. Three more days go by, and you call to see what his investigation revealed and how long it’ll take to fix: no answer, no return call. Two more days go by and you call again to check on the status. No answer, no return call. This goes on for a couple weeks and you still haven’t heard anything, not even a speculative peep about when your car is going to be fixed.

As if this wasn’t irritating enough, imagine you paid him in advance. Would you have any more patience with him? Do you think it would be right for a business that already took your money to treat you that way?

Psychologically, what happens in this process? What started as irritation festers into anger then, resentment and, finally rage.

No one expects perfection. But acknowledging that our frustrations are valid and giving some estimate when it will be fixed always goes a long way to garnering patience. But, it only goes so far. Repeatedly pushing a broken product will eventually wear thin especially when it repeatedly happens over a weekend when no one that can take action is around to do so. It’s been asked, even begged, that you stop creating new stuff until you fix the existing stuff.

I don’t understand the logic of ignoring customers. I really don’t. I’ve been involved in focus groups where companies paid people $200 an hour (each) to learn what their customers want. And here we are begging you to listen for free. The most astounding part is we’re asking you for the easier of two ways. We’re asking you to stop spending resources on new things. Make the game work as it should first. We’d be happy with that. Once everything is fixed we’d be happy to share opinions on new stuff before you spend a fortune developing something we don’t want - cough cough equipment.

Many of us are at our wits end. We’re hanging on by a thread hoping to see some semblance of interest in our concerns.

Are we really being unreasonable here?

[goblue21]

where the hell is everyone?
FluffyBunnie, Reversal, legalious, 1Shot, HellRaizer, Lolsies

[rookstar]

where the hell is everyone?
FluffyBunnie, Reversal, legalious, 1Shot, HellRaizer, Lolsies

They asked for feedback , didn't say they were going to reply to it :D

[goblue21]

Communication is key in any relationship....even with gree!

[Codys]

Communication is key in any relationship....even with gree!

It's a relationship. You pay money, then you get Loved. Now that you understand the kind of relationship,
you also understand why it works this way. Do you want to get a better girlfriend, or do you like being
Loved for money?

[goblue21]

like being "love" for money....really legalious? there isn't a better word for Love?

[Agent Orange]

like being "love" for money....really legalious? there isn't a better word for Love?

Prostitution perchance

[goblue21]

so we know they are watching us...they just have nothing to say....I wish they would just say that instead of nothing.

[Codys]

Prostitution perchance

You want to play, you get to pay. I would call it entertainment, not prostitution, since no sex is involved.
pay to play is just that, not a moral issue, but a bang for the buck, or $/hour vs how entertained I am.
My general numbers run no more than $5/hour that I will pay for quality entertainment.

Paying and not being entertained? Why? If you are not having fun, then stop, go elsewhere. If you are
having fun, than whale on it instead of wailing about it.

[Agent Orange]

You want to play, you get to pay. I would call it entertainment, not prostitution, since no sex is involved.
pay to play is just that, not a moral issue, but a bang for the buck, or $/hour vs how entertained I am.
My general numbers run no more than $5/hour that I will pay for quality entertainment.

Paying and not being entertained? Why? If you are not having fun, then stop, go elsewhere. If you are
having fun, than whale on it instead of wailing about it.

Certainly no pleasurable sex though it seems we do a lot of bending.

[CC1]

Certainly no pleasurable sex though it seems we do a lot of bending.

Soooo true. It's for two reasons. One for you know what. The other to make our wallets easier to snatch. I'm glad I stopped carrying mine to the game. One month now. Do I get a token or is the self-esteem it's own reward?

[groovy shags]

Can't believe any of you spend money on this junk anymore! Just play for free already! Give gree what they are giving you...nothing! One day you will understand. Until then, keep on buying that gold, to win prestigious pixels, that will soon be worthless! Happy trails to your cash! Gree appreciates your business, and laughs their @sses off every day!

[Pidgeot]

Im wasting so much stamina raiding for BP because my attacks jumps between 8 billion and 15 billion. I have 15.5 billion attack and should not be losing to players weaker than me. I dont like this change. I paid for my stats and they should work. Also, if a opponent still have 1 more defense than your attack, you still lose. Fix this.

[skywalker_98]

Im wasting so much stamina raiding for BP because my attacks jumps between 8 billion and 15 billion. I have 15.5 billion attack and should not be losing to players weaker than me. I dont like this change. I paid for my stats and they should work. Also, if a opponent still have 1 more defense than your attack, you still lose. Fix this.

I agree my stats aren't that high but 205/315 m my attack stats all over the place! I attack a guy in WD his stats are 181/185 m and I bat him with 207 with extra allies then attack again and my attack stat is 179 m and I lose how's that work with a 3 second pause between attacks in WD?Would like to know the math formula for this then maybe I can talk to Dr Sheldon Cooper!

[Brown Out]

My "collect all" is still screwed like a Bangkok hooker.
Please fix this.


Thanks in advance.

[sstuutss]

My "collect all" is still screwed like a Bangkok hooker.
Lets set the records straight! its working just fine, just ask Tadaah. I'd give you a quote but the TOS frowns on such things.

p.s. just how long is a week in greeland?

[Comrade John]

why was my thread about the lag bug that spends people's gold deleted?

[Sparkle]

You Gree people offer help with energy and health packs and the chance to relocate skill points so that we can keep up a bit with the obscenely wealthy who can afford over inflation. Then in the same day you jack up the requirements beyond all possibility. And you give out insane sized prizes that only the extremely wealthy can reach. How is this helping?

[J1mcrane]

I think with everyone on be BP hunt, a boost dedicated to BP would be very much appreciated.

[HGF69]

For commas!

Yes the world needs commas, Modern War needs commas.

My eyes are bleeding and Specsavers say so too.

[Web323]

For commas!

Yes the world needs commas, Modern War needs commas.

My eyes are bleeding and Specsavers say so too.

It would be nice but when is the last time they did something we asked for?

[HGF69]

Inventory sorting?

[Bala82]

Thank you for boost in stats -i am now able to beat player who were previously farming me and please continue gives these units for future. Don't let negative comments change the way the way you operate as long as the game making a profit your doing a good job :D. I felt you deserve at least 1 positive comment for march madness because i hardly ever play this game, i used to log in every couple of hours but since launch of Friday i been glued to the game i don't think i played so much during the weekend. :)

Just wasted a whole weekend on this game when i should be doing something more productive

[Mikelord]

I'd like the collect all button to work, when the buildings lite up and are supposed to show the money above them but if your on your own base they don't, so at one point I was raided 1billion under my nose cause I was waiting for the buildings to show they needed collecting.... That and the fact that you don't listen to our posts, these are the most useless threads ever, everything u need to know is in the modern war comprehensive list of bugs and issues. And it's gotten so bad I'm thinking of seriously selling my base off and quitting... At least someone will be able to hit my CC if it's ever a goal issue again