Tress
03-09-2015, 09:58 AM
I am the faction leader of TExas Killing Machine - TKM. My team is quite upset over an ongoing issue we are having with Frontline. I know they are sending a ton of tickets and even becoming unruly on the forum. My apologoes, but I understand their frustration. If a mod could help get me some real information on the status of our issue, It would go a long way in helping me calm them down. Unfortuantely I have already had 4 players quit playing because of this.
So long story short, we can't get matched in FL. We can declare, but we never match. Started last FL with 15 hours left in event and still continued through the entire fl event that ended yesterday. It's like we are hung up in a server or something.
I sent a few tickets myself - when it first happened, the end of the 1st FL event, and again at the beginning of this last FL event. I saw Relic post that developers are saying that the problem is resolved. Unfortunately it really is not resolved, and we need some help. We are missing out on a lot of rewards and Gree is missing out on a ton of gold spend from this team. Faction has been around almost a year and I dont think we have ever missed a T15 finish. I think it's only fair that we get those rewards for these two events to help keep balance. We really feel that a gold refund from 1st FL event is in order as we spent a lot and then were locked out with 15 hours left missing our t15 finish and all indi rewards we were chasing. Kind of a waste, and we all feel cheated. Like I mentioned before, some have already felt strongly enough to quit and this is really destroying the whole faction.
Can a real human being please look in to this for us and see if there is anything that can be done - from a fix standpoint and from a compensation standpoint.
Please have developers refer to my original ticket #2284594. I never received a valid response, and instead was just sent a survey. I assure you that you don't want me to fill out that survey. I know they are inundated with requests with other more important issues, but I need to keep this issue on the list of open issues, and not have them think it is resolved. It is not, and the days keep passing. Any info you would be able to supply that I can take back to the team to help get this in order would be very much appreciaated. I am hoping someone can help and give us more than "it's resolved" or "they are working on it" It isn't, and they aren't.
Need some real help here.
thanks
So long story short, we can't get matched in FL. We can declare, but we never match. Started last FL with 15 hours left in event and still continued through the entire fl event that ended yesterday. It's like we are hung up in a server or something.
I sent a few tickets myself - when it first happened, the end of the 1st FL event, and again at the beginning of this last FL event. I saw Relic post that developers are saying that the problem is resolved. Unfortunately it really is not resolved, and we need some help. We are missing out on a lot of rewards and Gree is missing out on a ton of gold spend from this team. Faction has been around almost a year and I dont think we have ever missed a T15 finish. I think it's only fair that we get those rewards for these two events to help keep balance. We really feel that a gold refund from 1st FL event is in order as we spent a lot and then were locked out with 15 hours left missing our t15 finish and all indi rewards we were chasing. Kind of a waste, and we all feel cheated. Like I mentioned before, some have already felt strongly enough to quit and this is really destroying the whole faction.
Can a real human being please look in to this for us and see if there is anything that can be done - from a fix standpoint and from a compensation standpoint.
Please have developers refer to my original ticket #2284594. I never received a valid response, and instead was just sent a survey. I assure you that you don't want me to fill out that survey. I know they are inundated with requests with other more important issues, but I need to keep this issue on the list of open issues, and not have them think it is resolved. It is not, and the days keep passing. Any info you would be able to supply that I can take back to the team to help get this in order would be very much appreciaated. I am hoping someone can help and give us more than "it's resolved" or "they are working on it" It isn't, and they aren't.
Need some real help here.
thanks