GREE, you have 24 hours

[BigD@wg]

Supported the game a long time. Been around for over 3 years. Glitches have always been apart of game but latest one takes the cake. No one will care that I'm gone and that's ok too. GREE you have exactly 24 hours from the time stamp on this post to reverse the units bought by Android players that are not of sufficient rank to have them. Otherwise, I and hopefully many more are done with you and your screw-ups. Clocks ticking.

[Lt Kije]

I am going to do the same, but will give them a few days to sort or tell us what they intend to do, the minimum for me to continue is, they must loose the units and loose money and valour gained by selling the units back, anything less and I'll stop playing . It's a big cock up so I will give them a few days on it

[HGF69]

I think a thread which petititions gree and people can add their name to it as leavers may do the trick.

[NexusImperium]

Just a little bit of advice from a software engineer. The 24h turn-around time on this is unrealistic. So don't get your hopes up on that. However, here is a realistic time frame:

It'll take at least 24h to triage this issue, investigate causes, create unit tests to reproduce the issue and develop an action plan.
It'll take the team 24h to develop the fix, deploy and test in the QA/Integration environment and have sign-off by product, release management, and middle-tier operations (ops).
If a product update is required, it may take up to a couple of days for the app to update in the app store. The product team should have a plan to mitigate this delay by having a data push in place that will remove access to the glitched units. This data push could be released as soon as the first 24h.

Note: Since this is an issue widely affecting users in production, this issue should be TRIAGED AS A PRIORITY 0 (P0) BUG/ISSUE AND THE ENTIRE PRODUCT/FEATURE TEAM STAYS IN THE OFFICE IN A WAR ROOM AND WORKS ON THE ISSUE UNTIL IT IS RESOLVED. (Added as much emphasis as I could, lol).

Just a couple of tips/observations for Gree:

* DO NOT EVER RELEASE PRODUCT UPDATES BEFORE A WEEKEND (unless you plan on having folks on call). Adjust your release schedule to Tuesday from now on.
* This failure is on project management. You guys need to get your ducks in a row.

[Paisthecoolest]

Shut the game down after wd. I imagine we will get an ltq. No one will mind missing that. Shut it down and clean it up.

[DEWIN NUTTIN]

Gree will only shut the game down once.
That will happen when Gree decides.
No, Gree, you're amazing.
Just keep on DEWING what you're DEWING.
Only Gree can decide how they wanna be Gree.

[mieyb3270]

I am a long time developer too.....in this day and age of automated Q/A this should have never have happened....and I agree with you, never release a new version and go on vacation! I learned that lesson 20 years ago.....I would put out a new version of the app I was in charge of at the time, and go on vacation, inevitably there would be a problem and I would have to "dial" up on my modem and fix the problem while on vacation.....that's dedication, something GREE does not have to its customers!!! So you always release your app a couple days (at least 5 working days) in advance of having no programmers on the clock! Bad management once again! Funny how you say it'll take them time to test.....I don't think they have a testing plan in their entire department......we're their testing department!!!! We work for free, and some actually pay them to be testers! Great business model!

[Brown Out]

I've never been so happy to see Monday come.
This should be fun.

[kmg108]

I've never been so happy to see Monday come.
This should be fun.

Sadly, Monday will not bring about anything. I would say that on any given week, Gree gets a solid 15 minutes worth of work done. Reminds me of the movie Office Space. Great flick!

[Captain Buck Slayer]

80% of factions are doing it. More and more are doing it so they can actually stay competitive. Blame GREE not the factions doing it!

[ezmunie]

80% of factions are doing it. More and more are doing it so they can actually stay competitive. Blame GREE not the factions doing it!

Still doesn't make it right. I blame the factions that allow and encourage their members to cheat.

My faction is not doing it.

[maxpayne421]

its a glitch by gree not us so take advantange of it like others are. Fit in with what others are doing or eat it.

[ezmunie]

its a glitch by gree not us so take advantange of it like others are. Fit in with what others are doing or eat it.

Anyway you want to say it, do it, or use it... it's still cheating if you have not earned the Apollo Ops rank. You know that and many others know that too.

I won't cheat to get ahead.

[MW Flake]

Then quiet down about it already.

[Pidgeot]

Anyway you want to say it, do it, or use it... it's still cheating if you have not earned the Apollo Ops rank. You know that and many others know that too.

I won't cheat to get ahead.

No one is cheating. If you want to place yourself and your team at a disadvantage, then go and do it and stop complaining because you can't or choose not to do it.

[Big John]

Has it been fixed yet? Lol

[good gawd noooo]

its the weekend it wont be fixed til gree is in the office on Monday.. not sure what time zone they are in but sometime today I would expect some comment.. and and maybe some tiem this week we might see the units removed or something.. but nothing will happen til the work week

[MW Flake]

Gree isn't in the office for another 3-4 hours.

[ju100]

oh man, the 24h ultimatum is almost over. They'll have a big pressure to solve this situation...:eek:

[sstuutss]

Has it been fixed yet? Lol
Well they may have taken some action. I just tried to update, everytime I press the update button the play store shuts down. Guess its likely some.my end?

[Mikelord]

I smell a gree employee deleted my post about REFUNDS,,!,!,!,!,,!,!,,,!

This warrants a legitimate refund due to their screw up durning a live event and not even having people on call to deal with it LET ME SAY AGAIN GREE REFUNDS

[NexusImperium]

The employees who work on this game are GMT -8 so they're probably still triaging this and coming up with a game plan.

I wouldn't expect them to make any sort of public statement for several hours.

Patience, everyone.

[MW Flake]

Well BigDawg, are you a man of your word?

[kmg108]

Well BigDawg, are you a man of your word?

Inquiring minds want to know.

[Clementine]

The Development Team is aware of this issue and is currently working on a resolution. Once I have more details, we will provide an update. Again, my apologies for the delay in a response, and of course our apologies for this issue existing in the first place.

[goblue21]

This reminds me of the song "The roof is on fire" by the bloodhound gang.

[Big John]

Reminds me of the song There's a hole in the bucket.

[BigD@wg]

Well BigDawg, are you a man of your word?

Yep...Deleted all the buildings. The sun has finally set. Good luck to all those that stick around to endure the next debacle and the one after that and so and so on. GREE will never get it right. Off to Boom Beach. BIGD@WG out.

[Clementine]

An update regarding this has been posted here: http://forums.gree.net/showthread.php?107267-Update-Valor-Glitch

This thread is being locked. Please direct all comments, questions, and discussion to the above post.