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CrazyNerdyGirl
12-24-2014, 12:05 PM
Hey all,

It has come to our attention that players are still locked out. If you are locked out, please post only your CS ticket Number in this thread CS can go through and look into your tickets.

If you haven't submitted a CS ticket, please create one in game with the following information:
- Profile Name
- New account invite code
- Associated game center/google play account #
- Original Invite code

If you are unable to access the game, please submit a CS ticket here (https://games.gree-support.net/hc/en-us/requests/new)
URL Link: https://games.gree-support.net/hc/en-us/requests/new

PEZZSTER
12-24-2014, 12:14 PM
CrazyNerdyGirl,

Ticket number# 2116033, still without account

If you need more information from me, CS has my email address as i have sent many emails about this topic.

Thank you,

clown
12-24-2014, 12:22 PM
Still no game... Have replied multiple times with requested info... ticket #2132916

CrazyNerdyGirl
12-24-2014, 12:22 PM
CrazyNerdyGirl,

Ticket number# 2116033, still without account

If you need more information from me, CS has my email address as i have sent many emails about this topic.

Thank you,

Can you check your account now?

Bob Ortel
12-24-2014, 12:34 PM
Ticket number 2132779
Merry Christmas and thank you!

clown
12-24-2014, 12:35 PM
Thank you CrazyNerdyGirl

Sparkle
12-24-2014, 12:37 PM
What if you experienced long periods of being unable to log in but they resolved themselves after several hours? This occurred multiple times during the 7 days including right before the final battle.

junkkicker
12-24-2014, 12:37 PM
Ticket number 2149298. Original ticket number 2119815.

Thank you

andrew3wt
12-24-2014, 12:47 PM
Ticket number# 2114860

Sent all the information in, if you need more information please email

Thanks

Blankboi
12-24-2014, 12:49 PM
Ticket number 2137070 thank y

Serg
12-24-2014, 12:58 PM
Ticket #2135109. Thanks.

DIABLOPEZ
12-24-2014, 01:00 PM
Ticket #2114815

Its been 13 days now, lost account!

Finally 4 days ago a mail requesting certain account details, i replied within 5 minutes.with account screenshots and purchase screenshots

No news after that.

Chris_
12-24-2014, 01:12 PM
Ticket #2117197. I'm the leader of a top 50 faction and it really hurt my faction this war not having walls and me being dl.

CrazyNerdyGirl
12-24-2014, 01:15 PM
Keep those post coming in so we can help you guys get back into your accounts.

CrazyNerdyGirl
12-24-2014, 01:21 PM
What if you experienced long periods of being unable to log in but they resolved themselves after several hours? This occurred multiple times during the 7 days including right before the final battle.

Can you please send a CS ticket in, so we can investigate?

joeymwlaw
12-24-2014, 01:30 PM
Hey all,

It has come to our attention that players are still locked out. If you are locked out, please post only your CS ticket Number in this thread CS can go through and look into your tickets.

If you haven't submitted a CS ticket, please create one in game with the following information:
- Profile Name
- New account invite code
- Associated game center/google play account #
- Original Invite code

If you are unable to access the game, please submit a CS ticket here (https://games.gree-support.net/hc/en-us/requests/new)
URL Link: https://games.gree-support.net/hc/en-us/requests/new

Pleeeeeeeeeese help!!!!! Ticket #2112307). Merry christmas :)

Ssrasch
12-24-2014, 01:38 PM
Ticket #2131991 please help been 19 days

Sandman 1
12-24-2014, 01:39 PM
Ticket # 2121899. Still no game.

Blankboi
12-24-2014, 02:17 PM
Ticket number 2149495. Thank you again

Edbl79
12-24-2014, 02:24 PM
Ticket 2116013. Thank you for any help!!

Junky
12-24-2014, 02:50 PM
The tickets linked to the last account i have not recieved refunds for are #2121117 and #2122952.

Britbandit
12-24-2014, 02:56 PM
Missing account

Ticket No - 2146226
IGN - bobby dazzler
Player ID - 343284467

Please restore my account as soon as you can.

Thanks and merry christmas to all 😜

Richard B
12-24-2014, 03:06 PM
Still locked out

Ticket # 2115919

Please give me account back..

Last one in my faction who has not hit theirs back.

Blankboi
12-24-2014, 03:47 PM
Replied to ticket 2149495 :)

East Coast Bias
12-24-2014, 03:58 PM
I hope your issues get resolved before the 13th, because after that date, you would have missed out on the LE buildings and all the equipment that has been dropping. Might as well consider retiring or buying an account. Of course, the preferred option by gree is that you use some serious gold in the upcoming events and from the store to buy equipment (in the future) but the IPH disadvantage will be permanent. Gree should consider allowing the transfer of accounts. You guys are the biggest ****ups that money can't buy.

Lt. Apache
12-24-2014, 04:00 PM
Still locked out after multiple replies to support.

Ticket #2118396

Please assist to recover my account.

Thank you.


Lt Apache

bam bam.
12-24-2014, 04:23 PM
#2147988 thx for any help guys n gals

Ssrasch
12-24-2014, 04:46 PM
Ticket #2131991 please help been 19 days now u removed my acct and a level 2 is there now just need my acct

local1
12-24-2014, 05:05 PM
#2119734 is mine

Sticker
12-24-2014, 05:07 PM
#2123586 Missed all WD :(

Sparkle
12-24-2014, 07:28 PM
Ticket #2132075. Thanks for the help.

Revenger
12-25-2014, 05:20 AM
Ticket #2129646 have 2 accounts out over 5days for one ac this is the other ticket no #2146678. Have missed a lot of the wd and want to purchase old le buildings

Ajk
12-25-2014, 06:56 AM
#2127512 still "lost".

Mike2088
12-25-2014, 10:00 AM
Still missing my account going on 14 days now

Ticket number is 2117000

Any help will be greatly appreciated

Thanks

BallerShotCaller
12-25-2014, 11:05 AM
2147929 - please help with my lost account.

tyrel211
12-25-2014, 12:24 PM
Ticket number #2117306
Thanks.

mwEchoes
12-25-2014, 09:41 PM
I am still locked out and my ticket number is 2140982.

menmylac
12-26-2014, 12:36 AM
My initial ticket is #2132090.....

All information that has been requested has been emailed to CS.

Front Runner NL
12-26-2014, 06:21 AM
ticket 2136218, please help

bam bam.
12-26-2014, 06:22 PM
Any chance if getting back onto these today GReE ppl?

theRealMFJDZ69
12-26-2014, 06:28 PM
Game tag: MFJDZ69 ID # 995952627 Ticket # 2125679 Tried to put both my accounts on one device and "lost" my big account. Originally they were both MFJDZ69 now I changed my little account to MFJDZ69 jr. I have had the larger account for close to 3 years and would really like to get it back. I have sent an email with info requested and even forwarded an email receipt for gold purchase from 2012. PLEASE GIVE ME BACK MY GAME! I used to have my larger account on my iPad 2 and smaller on iPhone 5... Now all I have is smaller one on both devices. Please help........ I'd like to be able to play the game I've invested 2+ years playing and gold purchases.

Ryan Haynes
12-26-2014, 07:02 PM
Ticket number: 2155878

cwpflea
12-26-2014, 10:25 PM
ticket 2120678.
2 weeks

Capt. Envy
12-27-2014, 08:05 AM
Lost account ticket # 2157135, help would be appreciated thanks.

bam bam.
12-27-2014, 05:25 PM
How many have got their acts back from this thread so far?, if you guys do get ur accs back pls post on here success so we know it is working. So far no luck with mine :(

Ols
12-28-2014, 01:56 AM
Ticket 2147455 - player Id 986134966 game name OLS, unfortunately I do not know original id, approx 3 weeks now. Many thanks. P.s if anyone knows OPX faction members, message me.

bam bam.
12-28-2014, 05:39 AM
Ticket 2147455 - player Id 986134966 game name OLS, unfortunately I do not know original id, approx 3 weeks now. Many thanks. P.s if anyone knows OPX faction members, message me.

You never posted screenshot of your stats on groupme or anything as your ID may be on one of those. Any previous tix may ave it. Any other ideas?

Jimmy Smith
12-28-2014, 12:30 PM
My ticket number is 2116776. I am very confused because you guys sent me an email about how I've been helped but I haven't. I just kept getting auto emails about being patient.

sstuutss
12-28-2014, 02:20 PM
well that started out withlots of promise. Do they have a week off?

bam bam.
12-29-2014, 01:43 AM
well that started out withlots of promise. Do they have a week off?

Looks like it mate

ITE
12-29-2014, 03:05 PM
Ticket number #2148927
Thank you

Midwest Darin
12-30-2014, 10:50 AM
Ticket Number 2117041. It been almost three weeks.

PY9321a
01-01-2015, 05:25 AM
Still haven't got my lost account back.

There's no new character/game; hence no new character to submit because the account was lost during linking to Game Center. Have tried deleting and re-installing; still no new character. Gree has to retrieve and reinstate the list account to my Game Center.

It has been more than a week; still no account for play


Hey all,

It has come to our attention that players are still locked out. If you are locked out, please post only your CS ticket Number in this thread CS can go through and look into your tickets.

If you haven't submitted a CS ticket, please create one in game with the following information:
- Profile Name
- New account invite code
- Associated game center/google play account #
- Original Invite code

If you are unable to access the game, please submit a CS ticket here (https://games.gree-support.net/hc/en-us/requests/new)
URL Link: https://games.gree-support.net/hc/en-us/requests/new

labowski
01-03-2015, 11:54 AM
My account was linked to an old game center password and has been lost since the version 5 update.

Ticket # 2125829


Player ID# 142182537

Thank you

MW Flake
01-04-2015, 08:37 AM
Why was this moved here? There are still many locked out and they sure as heck aren't going to think of looking in "Announcements" for help getting things fixed.

I swear, it really seems Gree only knows how to create more problems, no matter the situation.

sstuutss
01-04-2015, 11:59 AM
They like to hide things here. I'm sure they will be along 'soon' to say its all fixed and any problems left are your fault. Thats assuming they only have two weeks holiday, I guess its only fair as they have givien so many of their customers a rather long holiday lol
Shame none off them have even been around long enough to get the 'soon' joke.

sstuutss
01-05-2015, 04:57 AM
Clementine-no recent activity. lol

Well I thought it was a funny profile anyway :)

Sticker
01-05-2015, 07:55 AM
#2123586 3 weeks yesterday

Update: just got game back :) thank you

FLGuy
01-05-2015, 10:00 AM
My ticket # is 2161163 and still locked out ..... oh the joys of the wonderful 5.0 update.

Best thing is you don't have to spend or purchase any gold for this update because you can't access your player profile..

Sure am glad you released all the old LTBs so for all of us that are locked out that can't buy or upgrade. And because the old LTB purchase ends on Jan 13th, I am sure you will extend it for all us that took the leap of faith in your programming skills and updated MW to your wonderful, amazing, incredible and glitch free 5.0 version.

I personally will never make that mistake again.....

Agent Orange
01-08-2015, 01:17 PM
Sent in a ticket for a lost account with this ticket.

#2179322

Agent Orange
01-10-2015, 07:28 PM
Thanks for the quick replies and the return of my account!

Noble James
01-12-2015, 04:23 AM
Ticket number (#2190560)..Thanks..still locked out...

2MblaZ
01-12-2015, 08:31 PM
Ticket # 2191463 - 'surprise' of linking account getting 'fresh' start act... Do you still help with those?...

2MblaZ
01-13-2015, 09:18 PM
Ticket # 2191463 - 'surprise' of linking account getting 'fresh' start act... Do you still help with those?...

Helooooo?!?...

ibeweary
01-19-2015, 11:48 AM
Ticket # 2204181. Locked out of account. Please restore.

*(#2204181)*

Thank u Green support. After submitting the help ticket. And posting here. I got my account back within 24 hrs.

Mattyb121
01-20-2015, 09:06 AM
It has been roughly one month without account, several tickets to Gree and supposedly it was handed to their "specialists" on January 6th and I still have not heard from anyone. Ticket number 2174775. Please help!

Captain Buck Slayer
01-20-2015, 10:23 PM
Great thread, hope everyone gets their account back.

MrFister
01-22-2015, 09:37 AM
Any idea when our faction will be able to participate in Front Line. Been a long time and have heard 0, like our final score in the last 4-5 FL events. Just curious!!!