Jomama1
12-23-2014, 05:16 PM
What is going on with customer service? I have 5 outstanding tickets, Including a few that are real easy to resolve.
But worse is that one support person who I will not name, but used to be a star, has seemingly lost it. A guild member who is one of my biggest gemmers (500K/war plus gems events heavily) forwarded me his interactions with her', and it would be hilarious if not so tragic. The responses to his emails seem almost random in an attempt to close the ticket without actually reading it. How can Gree afford to pay people to do nothing? How can they treat one of their biggest customers so poorly?
I won't post it here but will happily send it to other gree reps upon request. I think a superior should see it. As an example:
His post of: "I haven't see a response to this. Please can I have an update?"
Is answered with: "I'm so glad we were able to resolve your issue and your experience
has been positive!"
What the heck? And this cycle is repeated over 4-5 responses from him - most replies completely unrelated to what he wrote.
In what other business is this kind of performance accepted? Can you really afford to chase away customers paying big dollars?
Saving this email for ITunes... And as an example for our business school when people need an example of the worst possible customer service.
Please have someone with responsibility contact me privately so this can be resolved.
But worse is that one support person who I will not name, but used to be a star, has seemingly lost it. A guild member who is one of my biggest gemmers (500K/war plus gems events heavily) forwarded me his interactions with her', and it would be hilarious if not so tragic. The responses to his emails seem almost random in an attempt to close the ticket without actually reading it. How can Gree afford to pay people to do nothing? How can they treat one of their biggest customers so poorly?
I won't post it here but will happily send it to other gree reps upon request. I think a superior should see it. As an example:
His post of: "I haven't see a response to this. Please can I have an update?"
Is answered with: "I'm so glad we were able to resolve your issue and your experience
has been positive!"
What the heck? And this cycle is repeated over 4-5 responses from him - most replies completely unrelated to what he wrote.
In what other business is this kind of performance accepted? Can you really afford to chase away customers paying big dollars?
Saving this email for ITunes... And as an example for our business school when people need an example of the worst possible customer service.
Please have someone with responsibility contact me privately so this can be resolved.