Cannot get into game

[Lunagirl]

After the update and trying to link accounts cannot log in with the acct I changed - anyone else have this problem? If so how did you fix it

[Gendur]

did you use the same gamecenter id before and after the update?

[Lunagirl]

Changed the Game Center ID to match my other acct so I could link accts but now the acct I changed will not log into game - keep getting error message saying not connected to internet

[Scubdog]

Same issue! This is insane 💩

[Sandman77]

I did the exact same thing, and got the exact same result. Well first it reset me back to a new account, then it locked me out. Cannot connect to server now.

[Diamonds]

After the update and trying to link accounts cannot log in with the acct I changed - anyone else have this problem? If so how did you fix it

Do you know your player ID? Or your gamecenter ID?

[Scubdog]

Just updated and linked a mini account on my iPad and it worked fine but noticed when I went to check to see if my other accounts were in the list they were not but there was a new Alex account. Couldn't get back to my mini without going through the tutorial. Ugh. Thinking everything would be ok I went ahead and updated/linked my main account on iPhone and guess what? I can't connect!!!!!!!!! Just like my other big account that I earlier changed the Game Center ID before linking that won't connect. This time I did not change anything. I am so disgusted right now my head might explode.

[Lunagirl]

Please offer us some help gree - still cannot log into game

[bgood]

Gree:

I performed the update and tried my two different Game Center accounts and lost my primary account. I submitted a ticket in regard to this. I spent a lot of time and money on this game like a lot of others especially a lot of time. Why is everything so buggy with every update.

[Clementine]

Hey Folks! If you are experiencing an issue with the new transfer feature, can you please submit a ticket to our Customer Support? This will ensure that we can better assist you. I am also passing this on to the team so that they are aware many are experiencing issues with this feature.

Additionally please review this FAQ about the feature. https://games.gree-support.net/hc/en-us/articles/203738410-Transfer-using-Game-Center

[Jnsolberg]

Hey Folks! If you are experiencing an issue with the new transfer feature, can you please submit a ticket to our Customer Support? This will ensure that we can better assist you. I am also passing this on to the team so that they are aware many are experiencing issues with this feature,

HELLO.... We can't get into the game, so how can we do a ticket?

[Jnsolberg]

Changed the Game Center ID to match my other acct so I could link accts but now the acct I changed will not log into game - keep getting error message saying not connected to internet

Same here, please help us

[Fromm]

Hey Folks! If you are experiencing an issue with the new transfer feature, can you please submit a ticket to our Customer Support? This will ensure that we can better assist you. I am also passing this on to the team so that they are aware many are experiencing issues with this feature,

Please see this thread:
http://forums.gree.net/showthread.php?102874-Customer-Support-or-lack-of

[Stormborn]

Clementine can you please look into ticket 2111650.. Can't get into game at all.

People need access to their accounts ASAP, don't know what you guys are playing at but you're looking for mass exodus I think you're well on your way.
The frustrations are building..

[Jnsolberg]

I have 4 accounts. I updated one of them since I lost my head and foo gear and my basic artifacts. It was working fine. I noticed that devise was signed in on an old Game Center account and when I changed to the new Game Center account, I got a message when I loaded the game, something like would you like to link this account. I clicked yes (my only choice) and was told to restart the game. When I did, I keep getting the cannot connect to server error.

I changed my other games, (not updated yet), to the correct gamecenter ID and now I get the "login detected on another device" error. I've upgraded KA on one of them, now I get the "cannot connect" error.

One game has not been upgraded, and that is still working.

Gree, we need a fix right now! Don't tell us to enter a ticket, since we cant get in game.

[Jnsolberg]

Hey Folks! If you are experiencing an issue with the new transfer feature, can you please submit a ticket to our Customer Support? This will ensure that we can better assist you. I am also passing this on to the team so that they are aware many are experiencing issues with this feature.

Additionally please review this FAQ about the feature. https://games.gree-support.net/hc/en-us/articles/203738410-Transfer-using-Game-Center


Your request (#2112805) has been received

Gamecenter screwup

I have 4 accounts.

Flame Squirrel 672-539-437
Nutty Squirrel. 860-951-227
Purple Squirrel 845-183-370
Dizzy Squirrel. 985-329- 082


I updated Nutty since he lost his head and foot gear and my basic artifacts. It was working fine. I noticed that device was signed in on an old Game Center account and when I changed to the new Game Center account, I got a message when I loaded the game, something like "would you like to link this account?" I clicked yes (my only choice) and was told to restart the game. When I did, I keep getting the cannot connect to server error.

I changed my other games, (not updated yet), to the correct gamecenter ID and now I get the "login detected on another device" error on Purple and Dizzy. I've upgraded KA on Dizzy, now I get the "cannot connect" error, just like Nutty. I have not updated KA on Purple yet.

Flame has not been upgraded, and that is still working so far.

We need a fix right now! Don't tell us to enter a ticket on the affected devices, since we can't get in game.

[truthteller]

Your request (#2112805) has been received

Gamecenter screwup

I have 4 accounts.

Flame Squirrel 672-539-437
Nutty Squirrel. 860-951-227
Purple Squirrel 845-183-370
Dizzy Squirrel. 985-329- 082


I updated Nutty since he lost his head and foot gear and my basic artifacts. It was working fine. I noticed that device was signed in on an old Game Center account and when I changed to the new Game Center account, I got a message when I loaded the game, something like "would you like to link this account?" I clicked yes (my only choice) and was told to restart the game. When I did, I keep getting the cannot connect to server error.

I changed my other games, (not updated yet), to the correct gamecenter ID and now I get the "login detected on another device" error on Purple and Dizzy. I've upgraded KA on Dizzy, now I get the "cannot connect" error, just like Nutty. I have not updated KA on Purple yet.

Flame has not been upgraded, and that is still working so far.

We need a fix right now! Don't tell us to enter a ticket on the affected devices, since we can't get in game.

Purple, sorry about your games

Have you tried, logging off of game center, then log back again with the old game center ID, and see if you can get into the game then

[Scubdog]

The help link telling me not to do something after the fact doesn't help. Although I recently changed my Game Center login email on one device it doesnt explain why my other player account that is 3yrs old and nvr had a Game Center change is screwed up.

The new feature is awesome and unexpected. Something wonderful. Waiting for GREE to get to my help tickets, not so much.

[Jnsolberg]

Purple, sorry about your games

Have you tried, logging off of game center, then log back again with the old game center ID, and see if you can get into the game then

Yes I have. Didn't work

[Lunagirl]

Need a fix for trying to change game centre accts - all I get is cannot connect to internet

[truthteller]

Need a fix for trying to change game centre accts - all I get is cannot connect to internet

try on your device going to setting, then look for game center and log off from there, then try to open the game again

[Diamonds]

Potential fix is live. Please try again.

[Jnsolberg]

Your request (#2112805) has been received

Gamecenter screwup

I have 4 accounts.

Flame Squirrel 672-539-437
Nutty Squirrel. 860-951-227
Purple Squirrel 845-183-370
Dizzy Squirrel. 985-329- 082


I updated Nutty since he lost his head and foot gear and my basic artifacts. It was working fine. I noticed that device was signed in on an old Game Center account and when I changed to the new Game Center account, I got a message when I loaded the game, something like "would you like to link this account?" I clicked yes (my only choice) and was told to restart the game. When I did, I keep getting the cannot connect to server error.

I changed my other games, (not updated yet), to the correct gamecenter ID and now I get the "login detected on another device" error on Purple and Dizzy. I've upgraded KA on Dizzy, now I get the "cannot connect" error, just like Nutty. I have not updated KA on Purple yet.

Flame has not been upgraded, and that is still working so far.

We need a fix right now! Don't tell us to enter a ticket on the affected devices, since we can't get in game.


I left Nutty alone for a couple of hours, now he loads. It looks like Purple and Dizzy are linked to the same Game Center as Nutty is, so I logged in to that account with them, and I'll wait a couple of hours with them.

[rotts]

i've tried all of the above, nothing works, i see retirement very soon

[Jnsolberg]

I left Nutty alone for a couple of hours, now he loads. It looks like Purple and Dizzy are linked to the same Game Center as Nutty is, so I logged in to that account with them, and I'll wait a couple of hours with them.

That worked! All my games are back!

[bgood]

Potential fix is live. Please try again.

Still can't get in

[Lunagirl]

Try resetting device settings and login to game centre with original acct info - worked

[Diamonds]

Still can't get in

Can I get your game center ID, and player id?

[Shadows]

HELLO.... We can't get into the game, so how can we do a ticket?

Easy.... just go to this (https://games.gree-support.net/hc/en-us/requests/new) page and fill out the form