Rolinz
12-06-2014, 12:22 PM
DragCro posted in another thread that is now closed that the players are at fault for submitting tickets incorrectly or too many times that delays the resolution of our tickets.
http://forums.gree.net/showthread.php?102620-Moderators-a-continued-discussion
DragCro has posted that "So mistake is not on them,it is mostly on us because we don't know how to write down properly a email to suport and we are impatient to wait for a answer. We have now a thread posted by one of the moderators how you can write down properly a email to support,please those that didn't get answer or their ticket was closed read that.."
I want to know where is posted guideline is? Maybe the "Mod" who posted the thread can share the link with everyone?
Does it exist or is it buried somewhere where very little amount of people can find it? Why not make it a "sticky" thread?
I tried looking for it and if by chance I overlooked the posting, I apologize for not doing a better job looking for it. But also, it should be easy for everyone to find right?
If the "fault" is with us players, then please be more helpful by sharing a link to the info and where to find it.
And share the link to submit tickets via the website since most people who are locked out of the game, cannot submit tickets from the game?
If you are here to be helpful, don't just blame us for our ignorance or lack of knowledge how to submit a ticket properly. Actually share the info on how to submit tickets properly.
Just a suggestion.
http://forums.gree.net/showthread.php?102620-Moderators-a-continued-discussion
DragCro has posted that "So mistake is not on them,it is mostly on us because we don't know how to write down properly a email to suport and we are impatient to wait for a answer. We have now a thread posted by one of the moderators how you can write down properly a email to support,please those that didn't get answer or their ticket was closed read that.."
I want to know where is posted guideline is? Maybe the "Mod" who posted the thread can share the link with everyone?
Does it exist or is it buried somewhere where very little amount of people can find it? Why not make it a "sticky" thread?
I tried looking for it and if by chance I overlooked the posting, I apologize for not doing a better job looking for it. But also, it should be easy for everyone to find right?
If the "fault" is with us players, then please be more helpful by sharing a link to the info and where to find it.
And share the link to submit tickets via the website since most people who are locked out of the game, cannot submit tickets from the game?
If you are here to be helpful, don't just blame us for our ignorance or lack of knowledge how to submit a ticket properly. Actually share the info on how to submit tickets properly.
Just a suggestion.